MasterDisco3
Member Since: 02 Sep 2009
Location: Leicester
Posts: 289
  
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| Buying Approved Used LR4 HSE Luxury |
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So after 6 years of missing my last Disco 4, we have finally gone ahead and put a deposit on an approved used one with a 2 year manufacturers warranty.
When I asked if there are carpet mats with the car I got the following response
"I have spoken to my manager about the mats, they are not on the order form and do not come standard for a car of this age so these will not be provided."
FFS (and I don't swear) but looking at a Disco 4 spec list it clearly states that they come as standard and for the Almond/Arabica interior the carpets comes in the nutmeg colour.
I don't want to rock the boat as having to make a mammoth train journey to collect on Saturday but together with their poor customer service I have a good mind to challenge it with LR customer service after the event.
Your thoughts are much appreciated.... Discovery 4 HSE Lux - Second time around
Harley Davidson VROD
All the best ones now gone 
VW Golf R
Audi A6 & A4 3.0tdi S line S Tronic Black Edition
Mercedes W463 G Wagon 300 GES
911 "964" Celebration Guards Red "the only UK one"
Jaguar XF 3.0d Portfolio
Jaguar XE R Sport
D3 V8 Black SE Auto --- LPG (300 BHP)
Discovery 4 HSE Lux
Disco 4 HSE
Range Rover HSE with a BMW Engine
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 4th Jul 2019 9:00 pm |
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Mikeyb
Member Since: 08 Nov 2016
Location: Maldon, Essex
Posts: 515
 
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You challenge after the event and I suspect that you will be ignored.
Sort it out when you collect the car otherwise I don't think that it will happen Not such a Disco Newbie now!
IID BT
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| 4th Jul 2019 9:09 pm |
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MasterDisco3
Member Since: 02 Sep 2009
Location: Leicester
Posts: 289
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The message was from the handover team...however waiting for sales person to ring me tomorrow for the transfer of money so will mention it to her......
I'm holding my patience as purchase is at a really good price and in the colour I wanted.
I will still be a keyboard warrior with LR customer services for some feedback for them to address. Discovery 4 HSE Lux - Second time around
Harley Davidson VROD
All the best ones now gone
VW Golf R
Audi A6 & A4 3.0tdi S line S Tronic Black Edition
Mercedes W463 G Wagon 300 GES
911 "964" Celebration Guards Red "the only UK one"
Jaguar XF 3.0d Portfolio
Jaguar XE R Sport
D3 V8 Black SE Auto --- LPG (300 BHP)
Discovery 4 HSE Lux
Disco 4 HSE
Range Rover HSE with a BMW Engine
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| 4th Jul 2019 9:21 pm |
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Oscarsball
Member Since: 29 Apr 2017
Location: East Sussex
Posts: 191
 
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Not sure on what age car is but I had a similar thing with my 2016 HSE lux.
When I went to collect the car there was no luggage area pull out cover thingy. When I challenged this I was told that they no longer came with them which I found very hard to believe with a HSE lux model. So had a walk around the dealership who had 2 others in one a 16 and one a 15 and both had them. I also looked on the Landrover approved sale site and every lux they were advertising had them in the pictures. I dug my heels in and all of a sudden they found me one.
On the point of your mats mine certainly came with the posh ones. I Think I would be arguing the point before you collect as since I have had mine I have certainly found Land Rover customer service to be the worst.
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| 4th Jul 2019 9:46 pm |
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MasterDisco3
Member Since: 02 Sep 2009
Location: Leicester
Posts: 289
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Thanks for the reply. What I can't stand is the blatant disregard for honesty. I mean a back street may have more credibility.
BTW is a 2015 adblue model which falls under MY16 not that it makes a difference. Discovery 4 HSE Lux - Second time around
Harley Davidson VROD
All the best ones now gone
VW Golf R
Audi A6 & A4 3.0tdi S line S Tronic Black Edition
Mercedes W463 G Wagon 300 GES
911 "964" Celebration Guards Red "the only UK one"
Jaguar XF 3.0d Portfolio
Jaguar XE R Sport
D3 V8 Black SE Auto --- LPG (300 BHP)
Discovery 4 HSE Lux
Disco 4 HSE
Range Rover HSE with a BMW Engine
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| 4th Jul 2019 9:52 pm |
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Oscarsball
Member Since: 29 Apr 2017
Location: East Sussex
Posts: 191
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Hard to believe that does not come with the posh mats.
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| 4th Jul 2019 10:03 pm |
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Oswiperus
D3 Decade
Member Since: 02 Apr 2010
Location: Chelmsford, Essex
Posts: 1590
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Lux came with carpet mats as standard. Stu
2016 D4 Landmark current
2022 Defender D300 SE Gone
D4 2014 XS Commercial - Gone
D4 2016 hse lux montalcino red - Gone
D3 2005 se java black - current
D3 2005 base manual - gone
D2 1999 TD5 E white - current
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| 4th Jul 2019 10:10 pm |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3640
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The car would from new, come with carpet mats.
However, you are buying used and presumably the agreed price was for the car 'as seen'
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| 4th Jul 2019 11:26 pm |
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Erea
Member Since: 19 Mar 2012
Location: Munster
Posts: 1509
 
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When we bought our approved used 2016 Evoque they put new mats in even though the ones in it when we looked at the car were in very good condition. They also included a new boot liner and mud flaps.
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| 4th Jul 2019 11:40 pm |
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Kelvo
Member Since: 07 Aug 2015
Location: Perth WA
Posts: 264
 
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Get the VIN number and check the build on Topix. Car mats is an option on the build sheet. MY14 TDV6
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| 4th Jul 2019 11:40 pm |
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MasterDisco3
Member Since: 02 Sep 2009
Location: Leicester
Posts: 289
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BBDisco3 wrote:
However, you are buying used and presumably the agreed price was for the car 'as seen'
It has been assured to me that whatever the car came with from the factory they have to ensure it meets that requirement plus when I asked about the RSE they said yes both headphones and remote are present...
Can't believe some mats that cost £150 new they would want to argue about the fact....
Part of the Land Rover approved blurb …
Every Approved Land Rover includes:
A 2 year Land Rover Approved warranty
24 months of 24/7 roadside assistance, exactly as a new Land Rover would receive as standard
Rigorous testing: a multi-point inspection that covers 165 mechanical, electrical and safety checks
Reconditioned by Land Rover trained technicians using the latest Land Rover technology and genuine Land Rover parts
A certified mile/km check, plus we make sure the service history is fully up-to-date
A road test by one of our Land Rover trained technicians
A professional, expert trade-in service
Every Land Rover Approved Retailer is independently inspected to ensure that these high standards of vehicle preparation and customer service are met and maintained. Discovery 4 HSE Lux - Second time around
Harley Davidson VROD
All the best ones now gone
VW Golf R
Audi A6 & A4 3.0tdi S line S Tronic Black Edition
Mercedes W463 G Wagon 300 GES
911 "964" Celebration Guards Red "the only UK one"
Jaguar XF 3.0d Portfolio
Jaguar XE R Sport
D3 V8 Black SE Auto --- LPG (300 BHP)
Discovery 4 HSE Lux
Disco 4 HSE
Range Rover HSE with a BMW Engine
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| 5th Jul 2019 7:41 am |
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kajtzu
Member Since: 11 Aug 2017
Location: Helsinki
Posts: 6570
 
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Sorry to ruin it for you but the only thing rigorous is the pricing policy the rest is pure marketing 
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| 5th Jul 2019 8:03 am |
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adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
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Just as you are about to transfer funds have a Columbo moment....
‘Sorry, there was just one little thing’
To resolve after the event would be a pain Now Golf GTI PP, 7 speed DSG.
Ex D3 and D4
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| 5th Jul 2019 8:05 am |
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RogB
Member Since: 15 Jun 2018
Location: Mansfield
Posts: 1651
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every time ive bought LR Approved I have to be cheeky and ended up with a heavy discount on mats but they would never provide anything FOC as the car was sold as seen under the scheme.
But one major thing I did learn is that not all LR dealers follow the code of conduct for Approved cars.
I bought an approved used Evoque from a main dealer in Chesterfield, they had failed to rectify any of the issues I picked up on test drive, which included short MOT, service required, worn drivers seat, missing bonnet lettering and general scratches. They had just washed it and tried to hand over the keys which, as my part ex car was now uninsured and untaxed I had to accept the Evoque with a promise to rectify all the issues. Which they did eventually...... but.....
The car had to be collected by LR Assist a total of 5 times in 7 months of ownership and required a new PTU, new gearbox, and several other parts I cant recall. Even the clutch and flywheel needed replacing but the warranty refused this. Turned out the car had been in fairly bad accident, been badly repaired privately and then dumped on the dealer in part ex.
The dealer had apparently failed to carry out any of the 165 point approved checks. And then when they agreed to deal to swap me out let me drive away with no MOT on the replacement even though I had asked if it was MOT, serviced etc.
Bottom line is I wouldn't trust most LR dealers now as far as I could throw them, they are only interested in the PCP deals and selling cars with zero customer service.
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| 5th Jul 2019 8:22 am |
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