Member Since: 30 Mar 2008
Location: Aberdeenshire
Posts: 751
Can DIY servicing invalidate extended warranty?
I have a year to go on my LR warranty having bought my D4 second hand last year from a LR dealer. It is coming up to an "A" service and I want to do it myself. Are LR going to use this as an excuse to avoid any claim in the future. My understanding is that all should be ok as long as the vehicle is serviced in accordance with the LR service schedule. They cannot insist that it is serviced at a LR franchise. Am I correct?
21st Mar 2016 9:42 pm
JonM
Member Since: 24 May 2012
Location: North Yorkshire
Posts: 1247
Most warranties require all servicing to be done by a VAT registered garage.MY2022 D5 HSE D300 - with extra nice bits added
MY2019 D5 HSE 3.0 SDV6 - sold to a dealer for a crazy price! - So good I bought another!
MY2012 D4 HSE 3.0 SDV6 - retired to a new home
21st Mar 2016 9:52 pm
Nick H
Member Since: 25 Feb 2013
Location: Southampton
Posts: 659
If looked after by yourself or a small independent that's not VAT registered they will invalidate the claim instantly.
21st Mar 2016 9:53 pm
LandPhil
Member Since: 25 Apr 2015
Location: Suffolk
Posts: 197
I received a letter today from the dealer I bought my 12 plate D4. It was to remind me that the service date is next month and to keep the warranty valid the car must be serviced in accordance with LR'Service Schedule and done within 500 miles or 21 days of the due mileage / date.
It says that this is best completed by an approved LR Service Centre.
Therefore if you do it yourself and then make a claim you will have to prove that these conditions were met in full.
I don't doubt your mechanical ability as the service is not difficult if you have the facilities, but I would see that as a significant risk.FFRR Westminster TDV8
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21st Mar 2016 10:06 pm
Alan B
Member Since: 12 Feb 2013
Location: Fife
Posts: 6528
As long as it's done at a VAT registered garage/ mobile mechanic
The warranty will still be valid
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21st Mar 2016 10:06 pm
moorman
Member Since: 05 Jul 2009
Location: East Anglia
Posts: 276
The terms of the warranty should be written in the warranty. I've always taken it that it must be serviced As laid down by the manufacturers. I once took issue with a Land Rover dealer who said the vehicle must be brought back to them for service. I took great delight in highlighting the relevant sentence in the warranty literature which he failed to raise an argument against.
21st Mar 2016 10:11 pm
HughMartin
Member Since: 30 Mar 2008
Location: Aberdeenshire
Posts: 751
The warranty book says;-
"Throughout the warranty period a franchised Land Rover retailer or a VAT registered garage should carry out all servicing and repair work. Services must be carried out within 1000 miles/one month of the intervals specified"
My interpretation is that "should" is advisory, "must" is mandatory.
The question is, "should I test this interpretation?"
21st Mar 2016 10:22 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
"Should" is to indicate obligation, duty, or correctness ....it is the past tense of shall which means must
Personally I think you would be opening yourself up to some bother if it went pearshaped 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
21st Mar 2016 10:29 pm
HughMartin
Member Since: 30 Mar 2008
Location: Aberdeenshire
Posts: 751
DG,
You quote one use of the word. Another is to give or ask advice or suggestions:
"you should go back to bed"
"what should I wear?"
It is certainly not the past tense of shall in the context of the LR warranty. Sorry for being pedantic.
21st Mar 2016 10:37 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
Well the at the end indicates my light-heartedness on how LR could interpret it.
Irrespective of my view I think others have it right ...but you could be a test mule to prove otherwise 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
21st Mar 2016 10:48 pm
MGCarr
Member Since: 15 Jul 2014
Location: Lancashire
Posts: 703
Unfortunately I agree with most of the other posts on here that not having the service done at a VAT registered garage would be leaving yourself wide open to letting the warranty company reject any future claims.
As the A service is little more than an oil and filter change and a general inspection for worn items (revenue generation opportunity for the dealer), I would have the service done by a reputable independent who is VAT registered and will use the right grade of oil and a genuine filter but I would inspect the car myself and replace worn items such as pads, discs etc prior to it going in for the service and then instruct the garage to carry out the bare service according to Land Rover's check list and report any items they find. Hopefully if you have inspected it properly and replaced worn items there will be nothing to report.
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Previous Land Rover history
1996 P38 4.6 V8 Autobiography
1996 Discovery TDi 300
1972 Range Rover 3.5 V8
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22nd Mar 2016 12:26 am
Skynet
Member Since: 23 Jul 2014
Location: Melksham, Wiltshire
Posts: 868
Put yourself in the warranty company's shoes. Would you cover every Tom/Dick/Harry who thinks they can do a good job servicing their own vehicle then comes to you with a claim that could have been the result of poor service?
YOU know your competency, they don't and have rules to cover their fat asses!Dave
D3 2006 HSE, Cairns Blue - gone
D4 2016 SE, White
Member Since: 30 Mar 2008
Location: Aberdeenshire
Posts: 751
So why don't LR use the word "must" regarding who carries out the maintenance just as they do when talking about adherence to service interval periods?
That would make the requirement crystal clear. I suspect there may be some anti-competition rule which says that a manufacture can't ban DIY servicing.
22nd Mar 2016 6:06 am
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20841
In any warranty claims I have made, every single one has asked me to confirm I am VAT registered
DIY WILL invalidate your warranty, as will having it serviced by a non-VAT registered garageMy D3 Build Thread
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