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Kevin
Member Since: 23 Feb 2005
Location: Poole or Somewhere at Sea
Posts: 106
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My car has been in for the past week. I got it back Friday evening. Had a Disco 3 TDV6 S Auto as coutesy car. Told them I would not give them my car if they could not produce a Disco 3. Last time I had a rolerskate (freelander) thing for a week. Nice to try the D3 auto as mine is a manual. Still think I prefere the manual but good to be able to drive another Disco 3 for comparison to mine.
Lots done!  Overall a big  after lots of trouble trying to get things sorted. But unfortumately my dealer manages to spoil the day. 
New redesigned base and S Model drivers seat base 
Seat has not sunk yet  Seems to give more support at front
Tracking was over 2 degrees out now fixed. Car doesnt pull to left any more.
Steering wheel now on straight.
Frayed drivers seatbelt replaced.
New coolant bottle. No more LOW COOLANT messages.
HEVAC reconfigured - Heat now comes out of upper vents as well as foot well.
Latest software. Car performs much better. Does not hesitate and try to stall when moving off on even the slightest sign of a hill.
It will now pull away without having to usee any revs even on a steep hill. Before I had to use nearly 2000 rpm and then it was pot luck whether it would stall.
Runs much smother. Fuel economy seems to be 2 mpg better according to computer. (but we will have to give this more time).
Preheat timer still in settings menu.
They could not fix the problem with my base Audio locking up when playing CD's.  They say it is due to coppied CD's. I know I had one of these in the car but i am not sure if this is the only one that caused the lock up.
At last I thought that my dealer was getting of ther backside and trying to sort out my problems. My impression of them had improved.
I asked them to provide a towbar electrics kit for me to install myself. The service manager phoned me to clarify the situation. The car was delivered back to me (unwashed). The kit was in the car and the driver told me not to worry but to phone in the next few days to arrange paymet. All very good.
After the deliver driver had left, I noticed the invoice. They had charged me 1 hours labour at £25 for configuring the tobar in Testbook. They had had the car connected to testbook for a  week.
Now I an not one for getting angry BUT I immediately phoned the parts manager, whos name was on the invoice and I well, rather shouted at him.
As it was one minute to six on Friday and they called him to the phone just as he was on the way out of the door I think that I rather spoiled his weekend.
I refused to pay the labour charge and pointed out that it iwas a discrace to even think of charging a costomer for this when it had been agreed that this would be done with the costomer service manager and that the car was already connectet to testbook.
The parts manager did apologise and stated that the invoice just comes out of the computer with the labour charge added. I am not convinced  You would think that Westover Land Rover would go one step further to try to win me back on their side but I am afraid that they have sadly not convinced me. Kevin
BAS TUNE
Faultmate MSV-2 MULTI VEHICLE
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 15th Jan 2006 2:25 am |
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simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
 
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| Re: Car returned from Dealer |
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Kevin wrote:
New redesigned base and S Model drivers seat base
Seat has not sunk yet Seems to give more support at front
HEVAC reconfigured - Heat now comes out of upper vents as well as foot well.
Latest software. Car performs much better. Does not hesitate and try to stall when moving off on even the slightest sign of a hill.
It will now pull away without having to usee any revs even on a steep hill. Before I had to use nearly 2000 rpm and then it was pot luck whether it would stall.
Runs much smother. Fuel economy seems to be 2 mpg better according to computer. (but we will have to give this more time).
This is all very good news ! Thanks for the update 
-s
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| 15th Jan 2006 9:31 am |
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BN
Member Since: 18 Mar 2005
Location: Here
Posts: 6463
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LR have actually put a small pad in the front of the seat to lift it a little. Re the tracking, I am informed (reasonably reliably) that nearly all cars are out of track when they leave the factory to about 1 month ago when they realised there was an alighment error. No one had submitted EPQR's so LR did not know?
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| 15th Jan 2006 11:38 am |
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al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10360
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So is the pad the offical fix, as my car was in dealers Friday for the hardbrake warning light issue, and I already had raised (excuse the pun) this issue prior to Xmas, and nothing was said on Friday?
How soon do I start chasing them?
Al Volvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
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| 15th Jan 2006 3:42 pm |
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BN
Member Since: 18 Mar 2005
Location: Here
Posts: 6463
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al cope wrote:So is the pad the offical fix, as my car was in dealers Friday for the hardbrake warning light issue, and I already had raised (excuse the pun) this issue prior to Xmas, and nothing was said on Friday?
How soon do I start chasing them?
Al
That is a good question, because you will have to prove that the seat is not good. However as the mod has apparently been made now, just get a brand new S model and compare to your own seat. If the front edge is higher on the new one, ask for a replacement as it will be obvious a change has been made.
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| 15th Jan 2006 3:51 pm |
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Smarticus
Member Since: 01 Jan 2005
Location: Northumberland
Posts: 655
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BN wrote:Re the tracking, I am informed (reasonably reliably) that nearly all cars are out of track when they leave the factory to about 1 month ago when they realised there was an alighment error. No one had submitted EPQR's so LR did not know?
Thanks for that BN, very interesting indeed. I am still "discussing" with my dealer whether I should have received a contribution from LR towards a new set of tyres when my first set needed replaced after only 17,000 miles due to uneven wear (the inside edges were worn out). At the time the dealer said that LR wouldn't contribute so I paid full price for the tyres, but the dealer didn't charge for the re-allingnment. Armed with this new information, I feel stronger about arguing that the premature tyre wear is a consequence of bad build so LR should pay up to 50% of the cost of replacing the Wranglers.
Has anyone else already succeded with that argument ? Disco 4 TDV6HSE
Defender 200TDi CSW
RR Evoque
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| 15th Jan 2006 6:26 pm |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26779
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Smarticus wrote:BN wrote:Re the tracking, I am informed (reasonably reliably) that nearly all cars are out of track when they leave the factory to about 1 month ago when they realised there was an alighment error. No one had submitted EPQR's so LR did not know?
Thanks for that BN, very interesting indeed. I am still "discussing" with my dealer whether I should have received a contribution from LR towards a new set of tyres when my first set needed replaced after only 17,000 miles due to uneven wear (the inside edges were worn out). At the time the dealer said that LR wouldn't contribute so I paid full price for the tyres, but the dealer didn't charge for the re-allingnment. Armed with this new information, I feel stronger about arguing that the premature tyre wear is a consequence of bad build so LR should pay up to 50% of the cost of replacing the Wranglers.
Has anyone else already succeded with that argument ?
Had the argument, but did not succeed. However, I got 30000 out my tyres, so it can't be far out. The insides were more worn than the centre , but not much more.
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| 15th Jan 2006 6:35 pm |
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al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10360
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BN
My car was new on 24th Nov 05, and its definately an 06 model (its got all the bits that are in the 06 spec), so when was the fix applied?
Alan Volvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
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| 15th Jan 2006 7:44 pm |
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