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Roddy
Member Since: 18 Apr 2005
Location: Aberdeen
Posts: 132
  
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| Why Have a Customer Services Dept? |
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I have a TDV6 5 seat wth TR and Climate control. I purchased the car after it had been built, so it did not have Cruise Control. No problem, I thought, just like my previous TD5s just have it retro fitted by the dealer. I have the fitted the steering wheel controls, all the wiring is there (also the radio controls, which work).
The dealer was unable to activate the cruise. I decided to call customer services, "the wiring is different so it has to be factory fitted" I was told.
I'm probably a bit of a pain in the ar** but I would like a fuller acurate explanation, so I wrote a letter asking for a technical response. After 10 days I received a call from my Dealer. LR had called him asking HIM to "sort it out". My dealer is great but they are as much in dark as I am. They say my contract is with Dealer so all problems have to go through them..........AAAAAAAAARRRGGGH.
Is it me or is this not proper CUSTOMER SERVICE?
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 22nd May 2005 5:48 pm |
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BN
Member Since: 18 Mar 2005
Location: Here
Posts: 6463
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Join the club Roddy, most of us have all been there, chat to Ecosse. I must say I have received some polite answers, but no results yet.
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| 22nd May 2005 8:59 pm |
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ducati
Member Since: 06 May 2005
Location: Ohio, USA
Posts: 180
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Ha, you must be a new Land Rover owner. This is par for the course, at least here in the states.
We waited over 8 months for a part for our Freelander...
 '05 LR3 HSE
Departed: '62 Series IIA, '02 Freelander, '03 Disco
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| 24th May 2005 2:08 pm |
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Roddy
Member Since: 18 Apr 2005
Location: Aberdeen
Posts: 132
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This is my 9th Discovery. I put it down to FORD regime. Always had good support when required from LR IN THE PAST.
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| 24th May 2005 6:43 pm |
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ducati
Member Since: 06 May 2005
Location: Ohio, USA
Posts: 180
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Surprising. Things must be much better over there in the UK! Here, Land Rover "Customer Service" has been a joke since the department was created... '05 LR3 HSE
Departed: '62 Series IIA, '02 Freelander, '03 Disco
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| 24th May 2005 7:08 pm |
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