Hi guys - hopefully someone will have experience of this or be close enough to the inner workingsd of dealerships to answer this one.
Imagine 2 dealers - one on the south coast and one in sctoland. They are not part of the same dealer Group, and could be independents. The dealer in Scotland has a car that I like the look of, but dont want to travel to Scotland just to look around a car and kick some tyres.
Can I go to my imaginary south coast local dealer and ask them bring the vehicle to me without any commitment to buy - or am I asking to much?
I'd be unwilling to part with any hard earned non-refundable deposit until I've at least taken the car for a bit of a drive.
Great forum by the way - plenty of activity and irreverence. Almost a reason to own a disco in itself (I could always pretend).
5th Jun 2007 4:14 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
Hi Christoff ..and welcome.
To be honest I would think that what you are asking for is a very tall order. Afterall put yourself in their shoes ...would you do it? ??21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
5th Jun 2007 4:24 pm
TazDaz
Member Since: 07 May 2007
Location: South East Essex
Posts: 2858
Christoff - I was in a very similar situation recently. I found a D3 I liked the look of on the 'net which was 200miles away.
Basically, I spoke at some length to the LR sales person and agreed to leave a £500 (refundable) deposit on the vehicle. I asked probably every conceivable question I could think of, and we agreed that if I travelled to view the car and it was NOT as described by them they would refund my travel costs and the deposit!
When I visited it was in excellent condition , description was spot-on and I actually found it had 3 extra bits (side steps, DVD and iPod system) included in the price.
I also managed to haggle the price (which was very attractive anyway) down by (not a lot) £500 and got a few other extra bits included in the deal.
Can I go to my imaginary south coast local dealer and ask them bring the vehicle to me without any commitment to buy - or am I asking to much?
Welcome to the forum Christoff.
Your question makes me realise why some dealers seem to treat potential customers with contempt. It would be difficult enough to get a national dealership chain to do this for you - never mind independents. Perhaps you could nip into a south coast yacht chandlers for me and ask them to sail a boat up to Scotland so I can flap the canvas without obligation
I suppose - If you don't ask.... The older I get, the more I realise that people confuse wrinkles for wisdom
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Club Orange, Mint or Fruit
Club Walnut Sniffers
I think Lexus arrange local access to any vehicle within their approved used car programme, just wondered if LR did the same - maybe I should have just asked that question
My real situation isnt as geographically dramatic as my first post. However, I'm interested if any dealers have sourced a LR from another dealer on behalf of a customer though - with or without a deposit.
Keep up the sarcasm!
Christoff
5th Jun 2007 6:28 pm
AndrewS Tarquin of the Desert
Member Since: 06 May 2005
Location: Y...... because I can
Posts: 10441
christoff wrote:
I'm interested if any dealers have sourced a LR from another dealer on behalf of a customer though - with or without a deposit.
Keep up the sarcasm!
Christoff
Yes they willIn the Beginning there was nothing, which exploded.
with our location here over 50% of the cars we sell are sold un seen be it the customer not comming here, or us buying a vehicle in for them or both. trust also plays a part in this and i think it is easyer to trust one of the independant dealers thansome of the big chains.
what i would say is get pics e-mailed, and eimail pics of yours strike a deal up over the phone and get them to deliver it (eg i am delivering one to near Brighton next week and picking up her new trailer on the way ). if it is not as described when it lands don't accept it or chip the price accordingly. any dealer / sales person worth his salt would
A) Do this
B) Be used to doing this to get deals
and
C) should make sure the vehicle is prepared better than it would be (or checked over) if you were going to the dealer.
or
if you still want to see it first get them to bring it to you / meet them half way (easyer to get a dealer to do this if you have agreed a deal in principal over the phone)Lakeland Land Rover
The Garage,
Torver,
Coniston,
Cumbria,
LA21 8BJ
Tel: 015394 41888
PM me if you would prefer Lakeland Land Rover
The Garage,
Torver,
Coniston,
Cumbria,
LA21 8BJ
Tel: 015394 41888
6th Jun 2007 7:35 am
Mike Jeffs
Member Since: 04 Oct 2006
Location: Hatflields Liverpool
Posts: 17
I completely agree with Lakeland. With the internet what it is now, we find we are delivering more and more Land Rovers further afield.
As a responsible dealership, we endeavour to ensure that the customer has a very accurate description of the vehicle right down to the last chip.
We do not take non-refundable deposits from potential customers until they have seen, touched and driven the vehicle. We have always been more than happy to take a vehicle to the customer, wherever they may be, to show them a vehicle if necessary.
The comparison with Lexus is a bit wide of the mark, as Toyota own the Lexus dealerships whereas LR dealers are franchises.
I used the presence of similar cars elsewhere in the country to beat my local dealer down on price. There were 3 or 4 cars that ticked all the boxes and they all had extras over and above the "essentials" I had drawn up. Local dealer was adrift by a good couple of grand based on two of the others, so I got him to beat the lowest price in exchange for an immediate deposit and signed order. As I pointed out to him, I'll put myself through significant inconvenience by driving a few hundred miles on a Saturday morning if the end result is an extra few grand in my bank account.
It also rather depends on what you are after; if your tick-list includes privacy glass or a tow pack, remember these can be added at any point for around £300 each. Other options have to be there from factory. If you find a car locally that ticks all the factory-only boxes but is missing something you can have added after-market, go for the local car and use the presence of a fully-specced model a couple of hundred miles away to negotiate on the extras.
can't help thinking there are a few dealers out there who are going to give me a slap if we ever meet....... I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
This forum is entitled 'Dealership Feedback'. With the best will in the world, I don't imagine anybody is keen to see it develop into Dealership self promotion. Mr Jeffs, I'm sure you understand that Lakeland enjoy privilege here due to their patronage of the site. I do not think you should be undermining that (tongue in cheek or otherwise), unless you are sending Stratstone cheques to the site owner.The older I get, the more I realise that people confuse wrinkles for wisdom
Founder member of Club FFRRV
Club Orange, Mint or Fruit
Club Walnut Sniffers
6th Jun 2007 10:30 am
Mike Jeffs
Member Since: 04 Oct 2006
Location: Hatflields Liverpool
Posts: 17
JMC
As you rightly stated, it was "tongue in cheek", we actually have a very good relationship with Lakeland!!!
With regard to your comment about this not being a "Dealership self promotion" site, again, I could not agree more.
I would, however, suggest that you take the time to read other posts and replies I have contributed to the forum over the past 12 months or so. I think you will actually see that I do not self promote. Also, please note the positive threads regarding this dealership without one negative.. I think it is fair to say that our customers do that on our behalf.
Christoff wrote
Hi guys - hopefully someone will have experience of this or be close enough to the inner workingsd of dealerships to answer this one.
If you read my reply again, you will actually find I was actually trying to help this guy as I am certainly close enough to the inner workings of a dealership... After all, I run one!!! I ended the post "Hope this helps"
If you do not want any dealership feedback, I accept that but there is no need for you to have a dig at someone who is trying to be informative.
Wasn't me who removed part of your post so I'm obviously not alone in my thoughts. Furthermore, I wasn't 'having a go' (other than upholding site commercial posting rules) and I can only suggest that your time would be better spent trying to get the bulk of Stratstones dealerships to 'help their current customers'. From what I have read on this forum, they need that help more than Christoff does The older I get, the more I realise that people confuse wrinkles for wisdom
Founder member of Club FFRRV
Club Orange, Mint or Fruit
Club Walnut Sniffers
Mike your contribution to the site is very welcome and hopefully it will continue I removed the spot of free advertising at the end of your post and I'm sure you'll understand whyThe End
6th Jun 2007 12:14 pm
Mike Jeffs
Member Since: 04 Oct 2006
Location: Hatflields Liverpool
Posts: 17
Hi Clint,
Many thanks, I appreciate your comments.
I suppose I am going to have to send you a cheque now
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, description was spot-on and I actually found it had 3 extra bits (side steps, DVD and iPod system) included in the price.
be it the customer not comming here, or us buying a vehicle in for them or both. trust also plays a part in this and i think it is easyer to trust one of the independant dealers thansome of the big chains.
Mr Jeffs, I'm sure you understand that Lakeland enjoy privilege here due to their patronage of the site. I do not think you should be undermining that (tongue in cheek or otherwise), unless you are sending Stratstone cheques to the site owner.
