Member Since: 18 Dec 2018
Location: Wirral
Posts: 14
Disco 4 2016 not serviced until 38k from new...
Looking to buy an approved used April 2016 Disco 4 with 38k on the clock from a LR dealer.
I Just pulled the online service history up and according to that the car wasn't serviced until 5 days ago at 38k miles, thats 31 months and 38k without a 1st service.
LR have confirmed they have no record of a service in 2017 (16k or 12months service) but they have done 2 services to validate the warranty.
Its priced low to be honest and im wondering if that's why. Is the engine going to be much more worn than it should be.
Should I be running for the hills or looking for a deal?
Much obliged
18th Dec 2018 7:21 pm
Russell
Member Since: 24 Aug 2007
Location: Kent
Posts: 10564
Will LR honour any warranty left on the car despite knowing that the service has been missed would be my first questionMY17 D5 1st Edition Namib Orange
MY15 D4 HSE Kaikoura Stone
MY12 D4 HSE Nara Bronze Sold and gone
MY11 D4 HSE Stornaway Grey Sold and gone
D3 S spec Silver Sold and gone
Tow bar, full length roof bars, side steps, tow bar storage unit, surround camers.
D4 camera club
18th Dec 2018 7:28 pm
M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8076
Not all services are recorded automatically on the on line system, mine wasn’t and there was no record in the service documents, but the previous owner produced receipts of what had been done to it including new front lower arms, etc, apparently it has to be requested by the customer.
I can’t see LR offering it as approved if it has not been serviced, ask LR who the previous owner was and talk to him, I did. It can when others can't,
It will when others won't,
It goes where others don't.
Last edited by M3DPO on 18th Dec 2018 7:32 pm. Edited 1 time in total
18th Dec 2018 7:29 pm
MrBrain
Member Since: 12 Mar 2014
Location: bucks
Posts: 471
Indeed. I would get it in writing that the warranty will be honoured with specific reference to the service history, no ifs buts or maybes.
18th Dec 2018 7:30 pm
od85
Member Since: 18 Dec 2018
Location: Wirral
Posts: 14
Thanks for the replies.
The salesman i had been speaking to wasn't in today when i called to clarify what i had found online.
Another chap confirmed that they had no record of a 16k miles 12 month service being carried out. However the dealership have carried out both services in the last couple of days to 'validate the warranty'
I guess i'm worried that if the car hasn't been serviced in 38k miles (and its first service too) am i looking at a dog?
18th Dec 2018 7:33 pm
od85
Member Since: 18 Dec 2018
Location: Wirral
Posts: 14
M3DPO wrote:
Not all services are recorded automatically on the on line system, mine wasn’t and there was no record in the service documents, but the previous owner produced receipts of what had been done to it including new front lower arms, etc, apparently it has to be requested by the customer.
I can’t see LR offering it as approved if it has not been serviced, ask LR who the previous owner was and talk to him, I did.
Thats interesting, thanks
18th Dec 2018 7:34 pm
MrBrain
Member Since: 12 Mar 2014
Location: bucks
Posts: 471
That won't help you imo. The warranty company will not accept that. I repeat, imo you need a cast iron guarantee in writing (which you won't get I bet).
As to wear and tear, yes it will have weakended many components and oil ways could well be blocked, a lot depends on the type of use its had, but I wouldn't buy it, warranty or not.
18th Dec 2018 7:37 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72779
Can you see who was the supplying dealer, if different? Number plates may give this. They may know what was done by the buyer if done there. Often peeps are creatures of habit and go to the same place to get the car serviced.
18th Dec 2018 7:39 pm
od85
Member Since: 18 Dec 2018
Location: Wirral
Posts: 14
servicing
Click image to enlarge
18th Dec 2018 7:45 pm
M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8076
The first service is the most important in the life of the car IMHO, although I do know someone who ran a new Golf to 128k miles without a service before he passed it on, said he never puts oil in an engine until the red light comes on .
Ask to have a look at the service documents they have and see what was done to it, it could be a good indication, if a lot of work was needed it is likely the first service was missed.It can when others can't,
It will when others won't,
It goes where others don't.
18th Dec 2018 7:47 pm
od85
Member Since: 18 Dec 2018
Location: Wirral
Posts: 14
M3DPO
Actually - the salesman did say they had record of it having been into another local LR dealers to them for warranty work. I suppose an oil change could have been carried out then which negated the need for its first official service...
Last edited by od85 on 18th Dec 2018 7:50 pm. Edited 1 time in total
18th Dec 2018 7:50 pm
philm
Member Since: 02 Oct 2016
Location: Manchester
Posts: 732
Mine was showing no service for the first two years, I have owned it from new and all services carried out.
I requested the dealer to correct this, it now shows all services carried out and on time.L633 Defender
Range Rover Velar-gone
Discovery 4 Landmark-gone
Gap IID Tool
18th Dec 2018 7:50 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72779
Until you find out otherwise assume it as not done. LR, nor LR dealers, aren’t known for their generosity, specifically providing free servicing. Possibly, maybe probably, the missing service was done, but without proof you’ve got to assume it wasn’t. OK you take the risk, but then you’ve got to explain that to the person you sell the car to.
18th Dec 2018 7:55 pm
od85
Member Since: 18 Dec 2018
Location: Wirral
Posts: 14
Thanks for all the replies.
This would be the first LR I own. Its a commercial.
I'm going to the dealers tomorrow and if they can prove an oil service has been done during warranty work, a cast iron 2 year warranty, and increase it to 3 years (i will most likely finance it for 3 years) then i might still be interested.
Cheers
Ill let you know how it unfolds
18th Dec 2018 7:59 pm
od85
Member Since: 18 Dec 2018
Location: Wirral
Posts: 14
DSL wrote:
Until you find out otherwise assume it as not done. LR, nor LR dealers, aren’t known for their generosity, specifically providing free servicing. Possibly, maybe probably, the missing service was done, but without proof you’ve got to assume it wasn’t. OK you take the risk, but then you’ve got to explain that to the person you sell the car to.
That's it. I'm trying to think what warranty work might have involved an oil/filter change. Any ideas?
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