Wex
Member Since: 16 Apr 2007
Location: Knackeragua
Posts: 5173
  
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Have had nothing but good service from Dan & Gail in Duckworths.Most of my purchases have been made online aswell.
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 1st Jul 2009 10:55 am |
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the kergan
Member Since: 01 Dec 2008
Location: Swindon Wiltshire
Posts: 535
  
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Got to agree with MacLeod on this one, they should not be listing products they do not have in stock.
We have a large ebay shop and if we are selling something that goes in short supply then we remove it from sale until it is back in stock.
As a large powerseller account we have an ebay account manager, he has told us that it is against ebay policy to list general products that are not available to send to the customer within a few days.
Duckworths may be a good dealer but on ebay they don't look great, plenty of neg feedback for long delivery delays due to not having the goods in stock. I have something to say! It's better to burn out... than to fade away!
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| 1st Jul 2009 12:00 pm |
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matt_tdv6
Member Since: 04 Feb 2009
Location: Lincolnshire
Posts: 937
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If they were to list the item with a delivery time then that would be better
"buy now,get it next year" sort of thing 
The best thing to do is give them a call and ask them and see if you can get to the bottom of this 
They have always let me know about long delays and never made promise's on parts that were on back order
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| 1st Jul 2009 12:33 pm |
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Googsy
Member Since: 06 Aug 2007
Location: Celbridge, Co Kildare.
Posts: 853
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Discowex wrote:Have had nothing but good service from Dan & Gail in Duckworths.Most of my purchases have been made online aswell.
 Googsy
2008 HSE TDV8
Beauty is in the eye of the beer holder...
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| 1st Jul 2009 12:49 pm |
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Wex
Member Since: 16 Apr 2007
Location: Knackeragua
Posts: 5173
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| 1st Jul 2009 12:52 pm |
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duckworthparts
Site Sponsor
Member Since: 23 May 2005
Location: Market Rasen, Lincolnshire
Posts: 1017
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Dear Mr Mcleod
Service items are always kept in stock that are listed on ebay from time to time accessories aren't always in stock.
With regards to your next day service note with the paypal payment, if you had contacted us to inform you wanted next day delivery over the phone or by email, i would have charged you the correct postage cost to do this.
However as you didn't pay any extra for delivery, they were sent on a standard 1st class royal mail parcel service.
I am sorry that the items seem to be delayed but i unfortunately can't awlays rely on the Royal Mail to deliver on time.
If you want to speak with me regarding this matter you can contact me on 01673 842101, someone is on the phone at all times to take messages or to transfer you to me.
Regards
Dan.
Duckworthparts
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| 1st Jul 2009 12:54 pm |
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NoDo$h
Member Since: 02 May 2006
Location: Finding new and exciting ways to milk badgers.
Posts: 19689
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I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
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| 1st Jul 2009 1:11 pm |
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John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
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2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
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| 1st Jul 2009 1:19 pm |
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Dexter
Member Since: 21 Sep 2007
Location: Aberdeenshire
Posts: 1394
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Pick up the phone? Now there's an idea, probably won't catch on though
Dex
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| 1st Jul 2009 1:24 pm |
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matt_tdv6
Member Since: 04 Feb 2009
Location: Lincolnshire
Posts: 937
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So there was a simple explanation to the delay and obviously not Duckworths fault
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| 1st Jul 2009 4:01 pm |
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MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
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Arrived today, STANDARD POST. WTF, they said next day signed for 
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| 1st Jul 2009 4:56 pm |
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matt_tdv6
Member Since: 04 Feb 2009
Location: Lincolnshire
Posts: 937
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MacLeod give them a call im sure if there was a mistake with postage costs they will refund you
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| 1st Jul 2009 5:02 pm |
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MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
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It just aint worth the hassle for a few quid is it. When I rang him, b4 doing the BIN price, I said I had to have them next day as the car was having ALL pads done and car cannot be off the road, and hey presto they let me down, had to go with my daughter in a Jimny, and no SE meet.
Cheers Duckworth , lost a customer permanently through inconvienience caused
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| 1st Jul 2009 5:08 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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Getting though them dealers one by one eh Mac
....soon you won't be able to buy anything from any of them  21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 1st Jul 2009 5:21 pm |
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MacLeod 313
Member Since: 18 Apr 2008
Location: away
Posts: 10723
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Cheeky boy DG
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| 1st Jul 2009 5:32 pm |
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