joyceslaw
Member Since: 01 Mar 2009
Location: Achill Island
Posts: 221
  
|
| EPB fault booked in at Charles Hurst, Park Royal - FEEDBACK |
|
Popped in today to get a screaming EPB fixed. Bit surprised to hear that they are charging 1.5 hours labour to strip it as "in our experience it is a wear and tear issue and not a fault" - we'll see.
They are also charging £15 a day insurance for the courtesy vehicle.
They will also have a look over it, FREE, to see if anything else needs doing on it!
Will keep you updated - booked in for Wednesday.
RJ
Last edited by joyceslaw on 7th Jul 2009 7:40 pm. Edited 1 time in total
|
 26th Jun 2009 11:25 pm |
|
|
character
Member Since: 01 Jan 2008
Location: wiltshire
Posts: 5781
 
|
TLO at yeovil dont charge if under warranty, dont charge for a courtesy car or you can wait and enjoy the hospitality 
ps, labour rates are cheaper for disco3 members when you tell them as you book it in 
or forum member "10forcash" comes to you!
|
| 26th Jun 2009 11:30 pm |
|
|
DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50949
|
| Re: EPB fault booked in at Charles Hurst, Park Royal. |
|
joyceslaw wrote: Bit surprised to hear that they are charging 1.5 hours labour to strip it as "in our experience it is a wear and tear issue and not a fault" - we'll see.
This is   if your vehicle is under warranty do not pay. Absolutely sucks that LR are charging people for adjustments to the badly designed Achilles heel of the D3 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
Last edited by DG on 27th Jun 2009 11:11 am. Edited 1 time in total
|
| 26th Jun 2009 11:34 pm |
|
|
SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
 
|
http://disco3.co.uk/forum/topic14861.html
28 pages of the above thread would suggest they got this one wrong I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises.
Buzz Aldrin (1930 -
|
| 26th Jun 2009 11:39 pm |
|
|
grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6271
  
|
stealer in park Royal wanted to charge me 500+ for B service already done on the car lol
true stealer!!!
|
| 27th Jun 2009 12:02 am |
|
|
simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
|
As I posted just on the other thread...
If the EPB mechanism is caked in mud, grit etc and fails, then I would see it fair to charge a customer to clean it out. If you're wheels were caked in mud when asking the dealer to change pads or discs, I would also expect the same.
If it goes out of adjustment or fails through normal use between services (where part of the service charge is to cover adjustment), then it should be covered under warranty. Its a failure pure and simple. even out of warranty it should last between services unless it was not done correctly or a part failed
I've only ever had one failure and that in may previous D3. Was happily fixed under warranty by Shukers. But then, that was some time ago before LR decided (apparently) to stop accepting warranty claims. I'm pretty sure Shukers would do the same today as they have very good customer service and believe in maintaining relationships with them.
Any good dealer would of course clean it out FOC and then re-adjust under warranty and claim the cost back from LR.
|
| 27th Jun 2009 12:34 am |
|
|
Lookers Park Royal
Member Since: 29 Nov 2008
Location: London
Posts: 301
|
Joyceslaw, Give our Service Manager Paul King a call on 0208 992 2299. It sounds as if it could be Service Advisor confusion.
Regards,
James
|
| 27th Jun 2009 8:37 am |
|
|
|
|
Bodsy
Site Sponsor
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
|
Charles Hurst Park Royal wrote:Joyceslaw, Give our Service Manager Paul King a call on 0208 992 2299. It sounds as if it could be Service Advisor confusion.
Regards,
James
here's an idea for good customer service, why doesn't Paul give Joycelaw a call instead!
Sorry, it's not bash the sponsor time, but really as you've been alerted to the issue, doesn't cost mch to be pro active n resolvng the issue and would be seen in a much mre positive light....... Bodsys Brake Bible
D4/D3 Remote FBH heat kits
BAS Remaps/ EGR Blank
Transmission Flush
Software updates/enabling
Clock/ SNOTM /3Flash / 4x4Info /BT Update /Service Reset/Error Codes / Gearbox Reset
See It Here
|
| 27th Jun 2009 9:47 am |
|
|
Martin
Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18458
|
Maybe CHPR can't trace the forum username to a customer? Not unlikely.... 06 D3 SE / 15 LR D90 XS SW / 88 LR 90 Td5 / 68 BMW 2000 ti
Any issues with the site let me know!
|
| 27th Jun 2009 9:56 am |
|
|
Lookers Park Royal
Member Since: 29 Nov 2008
Location: London
Posts: 301
|
Bodsy wrote:Charles Hurst Park Royal wrote:Joyceslaw, Give our Service Manager Paul King a call on 0208 992 2299. It sounds as if it could be Service Advisor confusion.
Regards,
James
here's an idea for good customer service, why doesn't Paul give Joycelaw a call instead!
Sorry, it's not bash the sponsor time, but really as you've been alerted to the issue, doesn't cost mch to be pro active n resolvng the issue and would be seen in a much mre positive light.......
Our customers don't book their cars in using their forum user names, therfore it would be difficult to be sure who they are. But thank you for the advice.
James
PS. Thanks for the defence Martin!
Last edited by Lookers Park Royal on 27th Jun 2009 10:27 am. Edited 2 times in total
|
| 27th Jun 2009 10:07 am |
|
|
Bodsy
Site Sponsor
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
|
Usually yes, but initials RJ - username Joyceslaw - silver d3 with epb issues - in on this Friday. I'm not Sherlock holmes, but I'm sure your service records would be useful in determining the customer. Or did you have to do so many epb's yesterday that you can't tell......? Bodsys Brake Bible
D4/D3 Remote FBH heat kits
BAS Remaps/ EGR Blank
Transmission Flush
Software updates/enabling
Clock/ SNOTM /3Flash / 4x4Info /BT Update /Service Reset/Error Codes / Gearbox Reset
See It Here
|
| 27th Jun 2009 10:13 am |
|
|
Martin
Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18458
|
Can you stop the sniping right now. Thanks. 06 D3 SE / 15 LR D90 XS SW / 88 LR 90 Td5 / 68 BMW 2000 ti
Any issues with the site let me know!
|
| 27th Jun 2009 10:15 am |
|
|
Bodsy
Site Sponsor
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
|
Well I wouldn't call it sniping, if it were my High value, potentially repeat customer, that's what I'd have done, that's all...... Bodsys Brake Bible
D4/D3 Remote FBH heat kits
BAS Remaps/ EGR Blank
Transmission Flush
Software updates/enabling
Clock/ SNOTM /3Flash / 4x4Info /BT Update /Service Reset/Error Codes / Gearbox Reset
See It Here
|
| 27th Jun 2009 10:27 am |
|
|
Martin
Site Admin and Owner
Member Since: 06 Nov 2004
Location: Hook Norton
Posts: 18458
|
Well, whatever it was it can stop. 06 D3 SE / 15 LR D90 XS SW / 88 LR 90 Td5 / 68 BMW 2000 ti
Any issues with the site let me know!
|
| 27th Jun 2009 10:28 am |
|
|
