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Error code retention
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LaserTam
 


Member Since: 31 Aug 2015
Location: Essex
Posts: 828

England 2012 Discovery 4 3.0 SDV6 HSE Auto Nara BronzeDiscovery 4
Error code retention

Asking for a friend who has a D5. He experienced a fault in the dash saying 'suspension failure' or something similar, but now taken it to the garage who are saying they can't see any error codes. I know on the D4 error codes would be retained for a period of time, so historical problems can be investigated. I would assume the D5 would be exactly the same. Anyone know for certain?

There has been multiple problems with the car, oil dilution being one, and this is just a further problem. Relationship with the dealership has been strained and he thinks they may be trying to avoid investigating another issue.

TIA
 MY2012 D4 HSE Nara Bronze with some extra stuff  
Post #20161047th Jan 2019 3:55 pm
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Littlewill
 


Member Since: 14 Sep 2015
Location: Lincolnshire
Posts: 484

England 2015 Discovery 4 3.0 TDV6 HSE Auto Firenze RedDiscovery 4

A friend of mine, after having no luck with booking an appointment, just took his Discovery 5 back to the dealership and just left it right in the gateway. His wife picked him up and he's told them to either fix the bloody thing or give him a refund (its only weeks old with aforementioned issues too). They seem to be avoiding digging deeper into issues too Crying or Very sad
  
Post #20161317th Jan 2019 5:02 pm
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LaserTam
 


Member Since: 31 Aug 2015
Location: Essex
Posts: 828

England 2012 Discovery 4 3.0 SDV6 HSE Auto Nara BronzeDiscovery 4

He has had it since March, its been at dealership for a total of 4 months during that time! On one occasion they got him to bring his loan car back because his was fixed and ready. When he got there, his car clearly wasn't fixed (for that particular issue), so said he would be taking the loan car and leaving them to fix it - at which point the dealership threatened to call report the load car as stolen and that they had stopped the insurance - hence the strained relationship.
 MY2012 D4 HSE Nara Bronze with some extra stuff  
Post #20161617th Jan 2019 6:37 pm
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IndusD4
 


Member Since: 01 Dec 2011
Location: Sydney, NSW
Posts: 308

Australia 2016 Discovery 4 3.0 TDV6 Base 7 Seat Auto Corris GreyDiscovery 4

The D5 holds its error codes just like the D4 did. They stay there until they are cleared.
 2016 D4 TDV6 Corris Grey
IIDTool BT 
 
Post #20161667th Jan 2019 6:47 pm
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J77
 


Member Since: 03 Mar 2008
Location: Fife
Posts: 6261

Scotland 

It’s disgusting that customers have to go to those lengths to get things looked at .
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Post #20161987th Jan 2019 8:07 pm
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Pollski
 


Member Since: 22 Jan 2011
Location: Kent
Posts: 149

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Indus SilverDiscovery 4

Please ask your friend to go read this thread on the D5 forum.

https://disco5.co.uk/forum/thread1719.html

While it hasn't got anything to do with error codes your friend has been experiencing, he can see what he needs to do to make sure that all errors are RECORDED and dealt with the dealership if he has been having a tough time with them so they can't wriggle out of things. He can also see whether he might have grounds for rejection if the car is new.

What a dreadful situation for all involved. I'm off to give my D4 a loving pat and tell it how grateful I am for it's faultless service to me and my family so far.
 My16 HSE Landmark - 2016 - Current. Indus Silver
My11 HSE - 2011- 2016. Stornoway Grey 
 
Post #20163478th Jan 2019 12:00 pm
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LaserTam
 


Member Since: 31 Aug 2015
Location: Essex
Posts: 828

England 2012 Discovery 4 3.0 SDV6 HSE Auto Nara BronzeDiscovery 4

Thanks for the replies, I have pointed him to the thread on the D5 forum.
 MY2012 D4 HSE Nara Bronze with some extra stuff  
Post #20168119th Jan 2019 3:07 pm
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Mightymildred
 


Member Since: 11 Mar 2015
Location: County Durham
Posts: 123

United Kingdom 

I know what the problem is.
JLR central will have the correct error codes.
The dealer software can’t read some error codes on New cars.
You MUST advise your friend immediately of this. Some dealers don’t even know that a problem
Exists.
The garage need to raise a TA with JLR.
You’ll find that the error codes can all be correctly read by JLR central when the date is uploaded.
  
Post #201837313th Jan 2019 11:17 pm
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NJSS
 


Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 10464

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Waitomo GreyDiscovery 4

Pollski

That's a horrific D5 thread.

NJSS
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Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
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Post #201839314th Jan 2019 4:49 am
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Pollski
 


Member Since: 22 Jan 2011
Location: Kent
Posts: 149

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Indus SilverDiscovery 4

Quote:
That's a horrific D5 thread.

NJSS


You can't believe, in this modern age, customers are being treated with such contempt Crying or Very sad
 My16 HSE Landmark - 2016 - Current. Indus Silver
My11 HSE - 2011- 2016. Stornoway Grey 
 
Post #201846614th Jan 2019 12:16 pm
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Hairy Dan
 


Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319

United Kingdom 2016 Discovery 4 3.0 TDV6 Landmark LE Auto Santorini BlackDiscovery 4

Quote:
That's a horrific D5 thread.


It is and at least we know who Dangerdave is now Rolling with laughter Rolling with laughter Rolling with laughter
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Post #201847114th Jan 2019 12:43 pm
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DSL
Keeper of the wheelie bin 


Member Since: 11 May 2006
Location: Off again! :-)
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Ukraine 

Was a surprised when I first started trolling frequenting that site, nice to “see” him again. Thumbs Up
   
Post #201847314th Jan 2019 12:51 pm
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mse
 


Member Since: 27 Jun 2005
Location: Shropshire
Posts: 2702

United Kingdom 2015 Discovery 4 3.0 SDV6 Landmark LE Auto Indus SilverDiscovery 4

I had 2 faults with my d4, one was suspension and although the info cluster displayed an error it didn’t log it, due to the type of fault. It happened when I was close to the dealer and I took it in, only then could they pull the issue.

Stands to reason it could be similar on d5
 Mike  
Post #202043120th Jan 2019 11:21 am
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