Member Since: 15 Oct 2016
Location: Tromso
Posts: 45
IIDTool trouble - SORTED
Just received IIDTool BT before the weekend, but I don't get much out of it.
It do read and clear fault codes, but that is pretty much it. I have it registred and activated it so everything should work.
Trying to enter the CCF meny I only get this error message "Operation Failed E0".
Trying to check operatin of the FBH returns "Operation Failed E7"
Have not found anything during a websearch on this messages.
Also noticed that in the upper rihght corner in the app it is printet with read letters "IGN OFF" regardles if the ignition is off, on or engine running.
I have sendt at e-mail to GAP puth have not got any reply yet.
Any thoughts on my problem and possible solutions?
Last edited by ewikran on 25th Nov 2016 8:34 pm. Edited 1 time in total
26th Oct 2016 8:03 pm
armalites
Member Since: 17 Aug 2013
Location: Herefordshire
Posts: 1918
You should get a reply as they are behind us time wise.
Sometimes if the FBH hasn't fired for some time you will need to try it a few times.IID PRO
MSV Extreme
Nanocom One
26th Oct 2016 8:08 pm
M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8121
Have you down loaded and read the instruction manual?
Have updated the firmware to the latest version?It can when others can't,
It will when others won't,
It goes where others don't.
26th Oct 2016 8:17 pm
ewikran
Member Since: 15 Oct 2016
Location: Tromso
Posts: 45
Yupp, and read carefully. The E-Mail to Gap was sent on saturday and still no reply.
26th Oct 2016 8:39 pm
Dudleydisco
Member Since: 20 Jun 2014
Location: York
Posts: 853
I'm sure they'll get back to you soon. Patrick and his wife have just had a new baby, so he's supposedly out of the office until 31st October.
It may be a little frustrating, but I'm sure you'll find that the support from GAP is second to none D4 MY14 XXV - RLD/IID BT
D4 MY13 HSE Lux - RLD/IID BT
P38 RR - Sad parting
110 - Even sadder parting
S3 88" - Still going strong after 23 years of ownership
26th Oct 2016 8:47 pm
EricGAPDIAG Site Sponsor
Member Since: 20 Jan 2015
Location: Repentigny
Posts: 2
Re: IIDTool trouble
ewikran wrote:
I have sendt at e-mail to GAP puth have not got any reply yet.
Any thoughts on my problem and possible solutions?
Hello Erik,
Patrick anwered you by email last Monday at 8:39 Am, check your spam or junk folder
Here is our answer:
"Hello Erik
You seem to have a bad connection at the OBD connector which prevents proper communication. I suggest tightening the terminal:
Member Since: 15 Oct 2016
Location: Tromso
Posts: 45
Excelent
The Mail was in the juni folder as sugested.
I will have a go at it and return with the results.
26th Oct 2016 9:19 pm
ewikran
Member Since: 15 Oct 2016
Location: Tromso
Posts: 45
Still no luck with this.
The terminals seems ok, but have tried to tighten them.
Same error show when trying some of the advanced features.
Still no change in the ign.off in read letters, but spotted that if ign. off and trying some of the features in the app I get a message to turn the ign. on. When doing so the message closes and the process continues until to the same error messages as before. Although the app states ign.off it clearly responds to ing. on command.
Any new ideas are welcome.
18th Nov 2016 8:10 pm
ewikran
Member Since: 15 Oct 2016
Location: Tromso
Posts: 45
Sorted!
I have e-mailed some back and fort with GAP, and made some measurements of voltage on different pins in the UB2 contact on request of GAP. They quickly concluded that my IID Tool probably was faulty and sent me a new item without any hesitation. I received it yesterday and tested it out this evening …... it worked as a charm!
Excellent customer and technical support!
I would highly recommend GAP anytime.
The GAP team are faultless with their customer service in my experience too Mark.
2006, D3 SE Auto - gone but not forgotten.
2014 BMW 530d M Sport Tourer.
1977 Triumph Spitfire 1500
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25th Nov 2016 9:36 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72802
+1, even with my daft questions.
25th Nov 2016 9:39 pm
Sea Raider
Member Since: 01 Nov 2016
Location: None
Posts: 4450
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