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DISCO4.COM > Faults & Fixes (D4)

infotainment touchscreen not working
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mwhwsmith
 


Member Since: 14 Feb 2010
Location: Herts
Posts: 76

United Kingdom 2010 Discovery 4 3.0 TDV6 XS Auto Stornoway GreyDiscovery 4
infotainment touchscreen not working

Had a long-ish run home this afternoon with car working fine. After getting home, I went to pop out to shops and the touchscreen system has stopped working. Specifically, it initially appearred to work (ie. content on the screen) but wouldn't select audio function (ie. move from USD device to radio or cd or digital radio). I then hit the X button to switch off the screen and after that it never came on again.

FYI - I have a 5 month old D4 XS.

I have tried switching the car off, letting it 'sleep' and restarting but it still isn;t working.

I assume there is a reset I can do - but have no idea how to do it. Any suggestions?

Thanks  
Post #67850531st Jul 2010 8:45 pm
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ryrrek
 


Member Since: 05 Jun 2010
Location: Tasmania
Posts: 16

Australia 2007 Discovery 3 TDV6 SE Auto Galway GreenDiscovery 3

Same thing happened to mine two days ago. Stopping the car, then locking and unlocking fixed it.  
Post #6785381st Aug 2010 12:50 am
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buellbeast
 


Member Since: 30 Jul 2008
Location: Exile
Posts: 1885

United Kingdom 2015 Discovery 4 3.0 SDV6 SE Tech Auto Corris GreyDiscovery 4

Had the same fault last week, tried allsorts to get it back on. Had to reset my ccf files with the Faultmate to get it working again.

Will be going into the dealer should it happen again.  
Post #6785631st Aug 2010 8:03 am
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mwhwsmith
 


Member Since: 14 Feb 2010
Location: Herts
Posts: 76

United Kingdom 2010 Discovery 4 3.0 TDV6 XS Auto Stornoway GreyDiscovery 4

Tried car again this morning.

It was giving a low battery warning although it started without drama so I'm thinking it is an erroneous warning. Infotainment still not working.

Is it worth doing hard reset? If so is it the same as for a d3?

Otherwise it looks like a trip to the dealer

Thanks  
Post #6785651st Aug 2010 8:23 am
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mwestcrew
 


Member Since: 24 May 2005
Location: Warwickshire
Posts: 334

United Kingdom 2011 Discovery 4 3.0 TDV6 Landmark LE Auto Fuji WhiteDiscovery 4

I think the battery warning and the screen are probably connected. I have had my infotainment refuse to switch on when the car thinks the battery is low. This is an ongoing problem with my car. Usually a a bit of a run brings the battery up to where the car thinks it should be and all functions are restored. 2011 D4 Landmark, Mini Cooper SD Clubman, Range Rover Vogue SE  
Post #6785721st Aug 2010 8:58 am
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Q86ARR
 


Member Since: 23 Feb 2010
Location: Jersey
Posts: 379

United Kingdom 2012 Discovery 4 5.0 V8 HSE Manual Bali BlueDiscovery 4

There is new software available for the infotainment system.  
Post #6786501st Aug 2010 3:14 pm
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mwhwsmith
 


Member Since: 14 Feb 2010
Location: Herts
Posts: 76

United Kingdom 2010 Discovery 4 3.0 TDV6 XS Auto Stornoway GreyDiscovery 4

How new? I had the MY2010 updates done a couple of months ago - would it have been updated then?  
Post #6786871st Aug 2010 6:10 pm
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Q86ARR
 


Member Since: 23 Feb 2010
Location: Jersey
Posts: 379

United Kingdom 2012 Discovery 4 5.0 V8 HSE Manual Bali BlueDiscovery 4

No, it's only a recent release.  
Post #6787651st Aug 2010 9:43 pm
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MeanDorris
 


Member Since: 12 Apr 2010
Location: Herts
Posts: 132

United Kingdom 2012 Discovery 4 3.0 TDV6 XS Auto Baltic BlueDiscovery 4

I agree with the battery warning light being connected to the issue, this was something mentioned by my dealer, see similar thread here: http://www.disco3.co.uk/forum/topic52524.html?highlight=  
Post #6788302nd Aug 2010 8:02 am
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mwhwsmith
 


Member Since: 14 Feb 2010
Location: Herts
Posts: 76

United Kingdom 2010 Discovery 4 3.0 TDV6 XS Auto Stornoway GreyDiscovery 4

Car is fixed.

You were right - this was a software issue and the 'crash' of teh Satnav meant it then drained the battery. Software has been upgraded, battery recharged - all is well once again.

Many thanks for all the advice  
Post #6797184th Aug 2010 8:19 pm
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