If she happens to have another device logged into the same account you can reset via that as described in the link, otherwise it will be via security questions also as per the link above.
Had to do similar when selling MIL old phone on eBay
for her and needed to log it out (no hard reset will log you out of your Apple ID) but luckily she had a MacBook air and iPad too.D4 XS, Prospeed Rack & Ladder, Drawer System, Split Charge, GG AT3s, Now with added black bits
12th Mar 2019 10:12 pm
Member Since: 29 Sep 2006
OK, will try those suggestions
She has no account on other device (as said, never used it) and trying on the official way it says her account name doesn’t exist, despite it being on the phone in front of me, and first security question is her name which it says is incorrect when typed (I don’t think that is because she can’t read her own writing....)
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