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Moo
D3 Decade
Member Since: 13 Aug 2010
Location: UK
Posts: 14385
  
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2006 I went into BMW Bath to buy a new 5 series estate. I was dressed casually in jeans and trainers looking pretty ordinary. I let reception know that I was there to buy a car, sat down and was ignored. I finally went and found a sales guy who was totally disinterested in dealing with me and played lip service to me. I felt totally undervalued, left and went to Audi where I was treated with respect and hence bought a Quattro Avant.
However, a new job in 2007 meant I had to sell the Audi and I got a company car which meant dealing with BMW again. I've never met such an arrogant and entitled bunch as those that were in the dealership at the time. Never bought a BMW since. New Defender L663 110 SE (known as Noddy!)
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner 
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control
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 25th Jan 2024 4:28 pm |
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Journeyman
Member Since: 27 Sep 2020
Location: Hampshire
Posts: 288
 
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Funny you should say that Moo... in a past life I worked for a Management Consultancy and we won a piece of work with BMW because they were concerned about their customer service and the poor feedback they received from customers post sale/service and from the focus groups they ran.
We reviewed their own research (including watching hours of video of focus groups), conducted our own mystery shopper visits and had a lot of specific evidence that confirmed this.
We put together a strategy and a roll out for a training program rolled out across every dealer network in the uk - all signed off by senior directors. Just before we rolled it out, the suddenly denied they had a customer service problem, disputed their own evidence from customer feedback/focus groups and then proceeded to completely take our program apart so that it didn't meet the brief to sort the problem they now denied they had.
Cutting a very long story very short, they refused to pay us because we hadn't delivered and after a lot of back and forth for months, we agreed to never speak to one another again!
They were the worst company I ever worked for or with.
On the plus side, I did get to sit in the very first Z8 in the country although I wasn't allowed to drive it.  Cheers,
Jez
Discovery 3 HSE Stornaway Grey
MY 2008 2.7 TDV6
Discovery 2 2003 - gone
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| 25th Jan 2024 5:10 pm |
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Gary_P
Member Since: 03 May 2016
Location: Kent
Posts: 1660
 
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Moo wrote:2006 I went into BMW Bath to buy a new 5 series estate. I was dressed casually in jeans and trainers looking pretty ordinary. I let reception know that I was there to buy a car, sat down and was ignored. I finally went and found a sales guy who was totally disinterested in dealing with me and played lip service to me. I felt totally undervalued, left and went to Audi where I was treated with respect and hence bought a Quattro Avant.
I think it must depend on the individual dealership and sales staff. I had almost the same experience in an Audi dealership in 2008. Totally ignored basically. Was after an R8.(actually on a company scheme, but they weren't to know that). Recent experience of the same Audi dealership but on a new site in 2021 was very different. Q7 that time. Gary
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Discovery 4 HSE 2016MY
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| 25th Jan 2024 5:18 pm |
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pjm-84
Member Since: 04 Oct 2016
Location: Hampshire
Posts: 2589
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Landrover and BMW for me.
Actually Audi were very good. Gave me a car for 24hrs so I bought one.
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| 25th Jan 2024 5:29 pm |
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V8man
Member Since: 01 Jan 2021
Location: Dunno i was just following the satnavš³
Posts: 288
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Yup thats what i thought 
EDIT : this was a reply to an earlier post on this thread didn't notice it had 2 pages !!! Looks out of context now . 1996 Defender -died (now in landrover heavenš)chassis to ashes , rust to dust !
2004 Defender td5 gone
2012 Evoque gone
2007 D3 V8 HSE
Last edited by V8man on 26th Jan 2024 1:37 pm. Edited 1 time in total
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| 25th Jan 2024 5:49 pm |
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kajtzu
Member Since: 10 Aug 2017
Location: Helsinki
Posts: 6752
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BMW dealerā¦. Seems to be a clear pattern here 
Wanted to test drive a 3-series around 2003 or so. Went to the dealer, explained to a sales person that Iām allowed to get a nice company car, Iāve read the brochures, Iāve surfed the internet, this is the config Iād like because I think it looks nice and could they please let me test drive one. Well, I got told that they couldnāt because first one had to be indoctrinated into the BMW brand and value and they simply canāt give a test drive vehicle to anyone off the street. After some more talking they didnāt believe a young gentleman could afford the vehicle and that was that. āOk thenā, I thought, went to the Mercedes-Benz dealer (whose vehicles I had also looked at, configured, etc.) where a nice sales guy asked for a business card and pretty much threw me the keys to a C-series sport coupe without any talk about indoctrination or other monkey business. They let me have it for the whole weekend and I ordered it on Monday after the girlfriend (at the time, wife nowadays) had also given a provisional ok.
Havenāt looked at BMWs since and will certainly never buy one.
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| 25th Jan 2024 8:02 pm |
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