spliff
Member Since: 30 Jan 2013
Location: millington green
Posts: 20
  
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| "Only normal ride height available" |
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Started to get this message along with amber triangle on my MY11 D4 GS.
Seems intermittent at the moment and clears if car is switched off and then re-started. Car seems to drive ok.
Called LRA and engineer arrived to check for error codes. He said no codes stored so could not do any more - needs to go to dealer.
Anyone got any ideas ?
Am panicking slightly as we are going touring in Scotland next week and missus will go mental if it goes  up.
Cheers
Chris
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 13th Apr 2013 4:27 pm |
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steveraspberry
Member Since: 18 Sep 2011
Location: Nr Sevenoaks,Kent
Posts: 2081
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Compressor? Have you been off road in it? Might have dinged the compressor although, I'd expect that to show up a fault code? Have you got a fault code reader that can clear faults. It may be, as you say, just a glitch. Also try a hard reset if you think it could be a software fault and there is no visible damage to the compressor. IF[u] [u]these don't work, then it might be a dealer issue. Is it still under warranty btw? I see it's a MY11 model. You might just be within the warranty period?
Please let us know how you get on?
Best,
Steve  My17 Volvo XC90 Inscription
MY15 Mitsubishi L200 Barbarian
RGK Tiga Fx Wheelchair,
Large Alsation called Abbs 
Medium blue Staffie called Piglet
Medium Alsation called Bailey
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| 13th Apr 2013 11:57 pm |
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KJS
Member Since: 26 Feb 2008
Location: Kent
Posts: 149
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Just had the same on my 03/11 D4. Pretty crap service from the dealer as 'no fault stored' from them, even having supplied photo's of it showing on the dash. Also when I attended the dealership with the fault showing all I got was 'you should call lra assistance' l was at the dealers for feck sake !! No one would even come out to look at the car ! I even suggested they look at the tsb regarding the rubbish hitachi compressor being at fault and the amk to be fitted.
Anyway, again the fault showed itself so l stormed down the dealer, had a bit of a forthright exchange of views with the receptionist, got the service manager involved and the techie looked at the car and lo and behold a fault stored this time. So 2hrs later new uprated compressor fitted and what a difference.
The tsb is on here somewhere so perhaps a visit armed with that might help you (although my dealer completely ignored it)
Good luck
Keith
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| 15th Apr 2013 12:00 am |
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spliff
Member Since: 30 Jan 2013
Location: millington green
Posts: 20
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Thanks very much for the replies gentlemen.
Steve - Don't think I dinged the compressor but in the recent snowdrifts round here, you never know !
Since its got 15 months warranty left, I am taking it to the dealer on Weds. Will post the outcome.
Keith - Did a bit of searching for the tsb and I think its LTB00420v2 or LTB00452v2. Got this info from TOPix
But since I don't have a subscription, I don't know what they say.
I am not sure what type of compressor is fitted to my car, build date 8/6/2011.
Out of interest, when you got the error message, did you try pressing the ride height button to see if anything happened ?. I did and just got a sort of "bonging" noise.
Anyway, thanks for the info and I will cetainly mention your experience to my dealer.
Cheers
Chris
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| 15th Apr 2013 8:14 pm |
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KJS
Member Since: 26 Feb 2008
Location: Kent
Posts: 149
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Chris, when I had the yellow triangle the ride height button was unlit and inoperative.
I am sure somewhere on here is the details of the vin no's and build dates of the possible affected vehicles, I have had a quick look and can't locate it but l will keep looking.
Good luck.
Keith
TSB 420 of 2011 - had it on my iphone ! doh
Discovery 4/LR4 - AA513326 to CA638964 Vin No's l think
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| 15th Apr 2013 9:39 pm |
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spliff
Member Since: 30 Jan 2013
Location: millington green
Posts: 20
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Result !! New compressor and software update done today.' '''.
Thanks again Keith. Mentioned TSB and VIN numbers and the service guy said yes that's correct but LR will only
change compressors if there is a fault. In other words it is not done as a recall. Not sure how this works if your warranty has expired though.
Anyway I am well pleased.
'' If you can't fix it with a hammer - it must be an electrical fault.
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| 17th Apr 2013 6:24 pm |
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KJS
Member Since: 26 Feb 2008
Location: Kent
Posts: 149
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Glad you got it sorted.
Keith
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| 19th Apr 2013 11:39 am |
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DrRick
Member Since: 05 Jan 2011
Location: Edinburgh
Posts: 73
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Hmmm, this all sounds familiar. I've been merrily driving along a few times and all of a sudden get the yellow triangle and a message of 'Normal height etc etc'. No options or movement available if I press the suspension button. A switch off, switch on and it clears itself.
So will something be logged in the ECU for retrieval later, does it get logged but cleared somehow, or does nothing get logged?
I'm in a MY11 2010 car and still under warranty so is this something that a dealer can have a crack at? Dr Rick
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| 24th Apr 2013 3:16 pm |
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spliff
Member Since: 30 Jan 2013
Location: millington green
Posts: 20
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Hi Dr Rick
Not sure about fault codes being logged. LRA bloke said no codes stored.
I didn't quiz the dealer as I was in a rush to get to Scotland. Presumably since there was a tsb
regarding this problem they just changed it anyway.
KJS's post showing tsb number and VIN numbers on cars affected should identify if your car is included.
Best of luck
Chris If you can't fix it with a hammer - it must be an electrical fault.
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| 24th Apr 2013 5:56 pm |
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DrRick
Member Since: 05 Jan 2011
Location: Edinburgh
Posts: 73
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So we're booked in for a fix on Wednesday next week. Need a courtesy car due to children movements required. Despite having the TSB number, Pentland wouldn't review against my VIN number which they have recorded from previous work. So I'm not sure whether I fall into the affected range despite knowing that I'm in a MY11 car.
We'll see. The warning did come on 3 times on Saturday so its getting daft now. Dr Rick
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| 1st May 2013 9:36 am |
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KJS
Member Since: 26 Feb 2008
Location: Kent
Posts: 149
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Not sure if it would help, but l would try and photograph the fault on the dash showing the mileage and date - it may help. My dealer just sort of said 'oh yes' and didn't take a blind bit of notice of it !!
Keith
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| 1st May 2013 5:48 pm |
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Washwipe
Member Since: 19 Apr 2013
Location: Bucks Oxon Herts Border
Posts: 3169
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Mines be doing the same for the last month, if I raise or lower the suspension, revert to normal height, within the next mile I'll get the orange triangle with the message, "Normal Height Only Available" stop, count to ten, restart, all ok till the next time I alter the suspension. It's booked in for Monday, was told its more than likely a sensor fault, when suggested it could be the compressor, i was shot down, "no won't be that, never had to change a compressor". They just don't fill you with confidence at the Dealers. 
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| 8th Jul 2013 6:09 pm |
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geoff.
Member Since: 24 Jan 2010
Location: West kent
Posts: 8531
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never had to change a compressor who they trying to kid 
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| 8th Jul 2013 6:12 pm |
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DrRick
Member Since: 05 Jan 2011
Location: Edinburgh
Posts: 73
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Well ours turned out to need ......... wait for it ....... a new compressor.
All swapped out and working fine.
Just have to work out now why the power steering feels lumpy and heavy. ; $ Dr Rick
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| 8th Jul 2013 8:59 pm |
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Washwipe
Member Since: 19 Apr 2013
Location: Bucks Oxon Herts Border
Posts: 3169
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I will know the answer Monday, but I expect they will only look on Monday, then order the compressor and I will have to book it in again to get it done. Don't they realise that you buy it for your own use and not for them to keep inviting it back in again.
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| 8th Jul 2013 9:40 pm |
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