Member Since: 09 Nov 2006
Location: Glasgow
Posts: 1600
When I had mine done a few years back I had the same delay issue.
I took the view that it needed done one way or the other, the dealer agreed to refund my payment when the warranty was approved and it was all done in a day by paying up front for it.
I think it was the rear diff, but remember it was the paint issue.
10th Feb 2014 10:29 am
euangibson
Member Since: 24 Dec 2010
Location: Borders
Posts: 11027
....the latest in the saga
Land Rover have more questions on my diff .......so I now need to take the car down for a 3rd 170-mile round trip.....and leave it with Team Valley for 2 days for further investigation......which will require me making a 4th 170-mile round trip to pick it up 2 days later.....
I understand this is not leading to a refusal of the warranty claim,and this is LR Engineering wanting to look closer into the issue,to dig deeper into the reasons for failure.......
Glad diesel is so cheap.... "Better to remain silent and be thought a fool,than to speak out and remove all doubt" ?.....what rubbish...
Locking rear E-diff
RLD spare wheel protector & sump guard
Extended roof rails
Series 111 mudflaps
Black side tubes,grill and vents
Timed climate remote
Hids4u interior lights
D4 Firenze my2012 HSE
D3 Java 2005 SE manual (sold,sadly,thanks for the memories)
1966 '88 Series 2a....still starts in the morning better than I do...
Last edited by euangibson on 12th Feb 2014 5:26 pm. Edited 1 time in total
12th Feb 2014 4:52 pm
euangibson
Member Since: 24 Dec 2010
Location: Borders
Posts: 11027
Just spoke to a very helpful LR Customer service guy......he has access to all the warranty communication so far,and apparently LR Engineering want chassis ears attached to identify exactly where the failure is......I suggested they might have asked for that in the first place,as part of the report they requested,thereby saving me another double round trip....
As there doesn't appear to be any question of Warranty refusal,I also suggested LR Eng would probably get a more accurate result by dismantling the diff after it was removed to find the issue....The diff oil is clear and uncontaminated ( and was at the correct level)
I'm certainly not mechanical,but would there not be physical evidence left behind in the diff if it was very noisy and failing ?
I suppose they just want to be absolutely sure before replacing it,but it seems a pretty long-winded route ?"Better to remain silent and be thought a fool,than to speak out and remove all doubt" ?.....what rubbish...
Locking rear E-diff
RLD spare wheel protector & sump guard
Extended roof rails
Series 111 mudflaps
Black side tubes,grill and vents
Timed climate remote
Hids4u interior lights
D4 Firenze my2012 HSE
D3 Java 2005 SE manual (sold,sadly,thanks for the memories)
1966 '88 Series 2a....still starts in the morning better than I do...
Not all the time no, some diffs just start to whine and there is no evidence of any swarf in the oil.
Flack
12th Feb 2014 5:29 pm
euangibson
Member Since: 24 Dec 2010
Location: Borders
Posts: 11027
Thanks Mick .....it must be pretty galling for them having to replace diffs if there's no obvious evidence of a fault/cause behind it.......I guess they're just being thorough
Bit of a pain if your dealers aren't close to you though....."Better to remain silent and be thought a fool,than to speak out and remove all doubt" ?.....what rubbish...
Locking rear E-diff
RLD spare wheel protector & sump guard
Extended roof rails
Series 111 mudflaps
Black side tubes,grill and vents
Timed climate remote
Hids4u interior lights
D4 Firenze my2012 HSE
D3 Java 2005 SE manual (sold,sadly,thanks for the memories)
1966 '88 Series 2a....still starts in the morning better than I do...
12th Feb 2014 6:08 pm
Hairy Dan
Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
Feel a bit guilty recommending TVLR to you now Cheers Ian
--------------------
Club N.E.R.D.S
Kielder 4x4 Safari
Discoless
12th Feb 2014 6:15 pm
euangibson
Member Since: 24 Dec 2010
Location: Borders
Posts: 11027
Not at all Ian....when this was all done and dusted I was going to post how impressed I was with the service I have recieved from them.....they have kept me informed the whole time,and indeed during my conversation with LR Customer Service,they mentioned that they are one of their most highly thought of outfits "Better to remain silent and be thought a fool,than to speak out and remove all doubt" ?.....what rubbish...
Locking rear E-diff
RLD spare wheel protector & sump guard
Extended roof rails
Series 111 mudflaps
Black side tubes,grill and vents
Timed climate remote
Hids4u interior lights
D4 Firenze my2012 HSE
D3 Java 2005 SE manual (sold,sadly,thanks for the memories)
1966 '88 Series 2a....still starts in the morning better than I do...
12th Feb 2014 6:30 pm
euangibson
Member Since: 24 Dec 2010
Location: Borders
Posts: 11027
On that note....LR Customer Services suggested I ask about a "goodwill gesture " for the fuel expense and inconvenience ..... I've never gone down that route before,so how does it work ?.......do LR get charged or the Dealer ?...... Nobody had done anything "wrong" as such,but I wouldn't want Team Valley to have to pay for something they have no control over "Better to remain silent and be thought a fool,than to speak out and remove all doubt" ?.....what rubbish...
Locking rear E-diff
RLD spare wheel protector & sump guard
Extended roof rails
Series 111 mudflaps
Black side tubes,grill and vents
Timed climate remote
Hids4u interior lights
D4 Firenze my2012 HSE
D3 Java 2005 SE manual (sold,sadly,thanks for the memories)
1966 '88 Series 2a....still starts in the morning better than I do...
12th Feb 2014 6:39 pm
Hairy Dan
Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
Thanks Euan With regard to "goodwill gesture" surely Land Rover should be offering that as it is them that are keep requesting more information Cheers Ian
--------------------
Club N.E.R.D.S
Kielder 4x4 Safari
Discoless
12th Feb 2014 6:42 pm
robbo770
Member Since: 29 Jan 2013
Location: Aberdeenshire
Posts: 2294
I had goodwill with a FFRR where the car was filled to the brim each time I had to attend for outstanding warranty issues where they needed the car for parts fitting
Aberdeen to Perth = a full tank on a supercharged 4.2
Member Since: 24 Dec 2010
Location: Borders
Posts: 11027
Hairy Dan wrote:
With regard to "goodwill gesture" surely Land Rover should be offering that as it is them that are keep requesting more information
The reason I phoned LRCS was that I wanted to know why more information was required if they weren't going to refuse the warranty .....so I totally agree,if its a request for more info from the LR end,then surely the goodwill gesture should come from their end ?
Im very happy that LR want to find out as much info as possible if there is a D4 diff issue going forward,but surely that shouldn't be at a customers expense......
Either way,I'm not going to cause a fuss "Better to remain silent and be thought a fool,than to speak out and remove all doubt" ?.....what rubbish...
Locking rear E-diff
RLD spare wheel protector & sump guard
Extended roof rails
Series 111 mudflaps
Black side tubes,grill and vents
Timed climate remote
Hids4u interior lights
D4 Firenze my2012 HSE
D3 Java 2005 SE manual (sold,sadly,thanks for the memories)
1966 '88 Series 2a....still starts in the morning better than I do...
12th Feb 2014 7:17 pm
euangibson
Member Since: 24 Dec 2010
Location: Borders
Posts: 11027
Well after a further one a half days at the garage,LR have finally authorised the front diff to be replaced under warranty.......
Full chassis ear tests were carried out yesterday,and then someone at LR noticed that I was currently running 19" wheels with GG AT's,and the original build spec of my car was listed as having 20" with Scorpion Zeros...... ....cue questions about when I changed them ?.... Did that coincide with the diff issues ?......what size were the GG's etc.....I started to see LR looking for an excuse.....
They then ordered all the tests to be carried out again,using my original 20" wheels ..
It looked like I was going to have to drive back down with my 20's,but fortunately Team Valley had another car in with the same 20's,and swapped them over for the tests......with exactly the same outcome as the 19's......I think I heard offside diff bearing was the culprit,but will ask for a full report tomorrow as it will now be too late to get the car after they finish replacing the diff tonight.
We got there in the end,and I have to say,through all this,Team Valley LR have been brilliant.... "Better to remain silent and be thought a fool,than to speak out and remove all doubt" ?.....what rubbish...
Locking rear E-diff
RLD spare wheel protector & sump guard
Extended roof rails
Series 111 mudflaps
Black side tubes,grill and vents
Timed climate remote
Hids4u interior lights
D4 Firenze my2012 HSE
D3 Java 2005 SE manual (sold,sadly,thanks for the memories)
1966 '88 Series 2a....still starts in the morning better than I do...
19th Feb 2014 4:42 pm
Hairy Dan
Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
I'll bet you will be glad to get it back all fixedCheers Ian
--------------------
Club N.E.R.D.S
Kielder 4x4 Safari
Discoless
19th Feb 2014 5:34 pm
euangibson
Member Since: 24 Dec 2010
Location: Borders
Posts: 11027
Indeed I will....lunchtime tomorrow hopefully "Better to remain silent and be thought a fool,than to speak out and remove all doubt" ?.....what rubbish...
Locking rear E-diff
RLD spare wheel protector & sump guard
Extended roof rails
Series 111 mudflaps
Black side tubes,grill and vents
Timed climate remote
Hids4u interior lights
D4 Firenze my2012 HSE
D3 Java 2005 SE manual (sold,sadly,thanks for the memories)
1966 '88 Series 2a....still starts in the morning better than I do...
19th Feb 2014 6:12 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72789
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