Member Since: 26 Feb 2010
Location: Chatham
Posts: 280
Prospeed customer service
I don't often moan about things but would like to get some feedback in case it is just me!
I ordered a set of rock and tree sliders with inserts from Prospeed for the new car.
Ordered on line with no issues and was charged for next day delivery.
Order confirmation was sent by email, all as expected.
A week passed without any further contact and as I was going away the week after I phoned up to check they weren't going to be delivered whilst I was away.
Got through on the phone and was told that there was a couple of weeks lead time so they wouldn't be sent until I was back.
Well that was early August and still no contact or dispatch information.
It is now over a month since I ordered and despite several calls I can't get a response.
The phone generally just rings and the one time I did get through this week I was promised a call back which didn't happen.
I'm sure the products are very good but a bit of customer service would go a long way.
It would seem that they are selling products that they don't have in stock and are manufacturing once the order is received.
I don't have a major problem with that but they should be up front and say if there is a long lead time and at least keep the customer informed.
I feel like I have been misled and have no idea when they will arrive.
Hopefully I can get a response this week and get it sorted out.
Has anyone else had a similar experience?D4 2016 Landmark, Waitomo Grey.
D3 2005 HSE, Bonatti Grey, now sold but still comes back for servicing.
Defender 2002 Td5 Commercial, had a hard life but slowly being restored.
I only work so I can afford to repair my Land Rovers!
31st Aug 2016 9:12 pm
Fitzy73
Member Since: 09 Feb 2014
Location: Truro
Posts: 2407
I believe there were similar problems when they launched those as there were delays with the inserts and people had issues with getting updates.Andy
1st Sep 2016 5:21 am
biskit
Member Since: 23 Dec 2009
Location: in my Mancave.
Posts: 1376
Yeah I'm in the same position, can't get any reply on phone or email. SWMBOs getting a bit worried to say the least. I've had word they are ready but that's it, no reply.Mantec sump guard.
Prospeed tree slider/steps.
Flack duel battery system.
18"Compomotive/AT3 tyres
Brembo 4pot front brakes
1st Sep 2016 3:17 pm
spikekellyrm
Member Since: 23 Jul 2015
Location: Manchester
Posts: 662
Edited
Last edited by spikekellyrm on 2nd Sep 2016 10:56 pm. Edited 2 times in total
Ordered on line with no issues and was charged for next day delivery.
This implies your money was taken when the order was processed. Is this so?
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
1st Sep 2016 3:37 pm
robpenrose
Member Since: 12 Jan 2016
Location: Surrey / SW London
Posts: 2138
Why were you charged for next day delivery. Surely a bit of a joke considering the lead time??
Current: D4 HSE
Previous: BMW Z4M Coupe
Previous: Land Rover Defender 90 CSW Td5
Previous: Land Rover Discovery Td5 ES
Paid for mine on the 14th Aug and got a email on the 15th Aug saying they will be about three weeks turnaround before delivery.
If they don't arrive by the end of next week or I get an update from them I'll be in contact with Paypal.Defender 300Tdi 110 HCP - Keswick Green
Discovery 4 SDV6 HSE LUX - Montalcino Red/Black Pack - Gone
Connect L2 Double Cab - Moondust Silver
Connect L1 - Moondust Silver
VW California Ocean 150PS DSG - Reflex Silver
1st Sep 2016 4:43 pm
Iguana
Member Since: 14 Oct 2013
Location: 'Sunny' Zomerset
Posts: 9424
oh dear, planning on buying some rack floor sections from them
Great bits of kit, but are they getting complacement with customer service?Iggy/Ieuan
Current LR =
2015 RR Sport Autobiography
&
1992 Land Rover Defender Camper
- Gone but not forgotten:
MY10 D4 GS
MY05 Disco 3 'S'
MY14 FL2 HSE manual in Blue
MY15 Disco 4 HSE Lux in Santorini Black
MY08 Disco 3 SE manual in Buck Blue
1960 Series 2 88" (No idea why I sold it!)
1st Sep 2016 5:26 pm
therealboss
Member Since: 21 Mar 2014
Location: Co Carlow
Posts: 1958
I had to wait for all the parts I have bought off them, but what I will say is that everything I have ever ordered, I have got. It might take time and I'm sure they could do a better job regarding customer service but what the make is of the best quality and for me well worth the wait.Dale
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
In this day and age of instant comms there is no excuse for not giving a quick update, quality product or not.
1st Sep 2016 6:42 pm
BAZ8046
Member Since: 26 Feb 2010
Location: Chatham
Posts: 280
I paid on one of my credit cards through PayPal so I'll be able to sort the moey out if I need to.
The payment was taken when the order was placed.
I'm sure they will turn up eventually but it would be nice to know when.
I tried again on the phone today but still no answer.
I'll send an email tomorrow and see if I can get a response.
I'm just a bit annoyed that they haven't been upfront about lead time or provided any updates.
If you buy an item and pay for express delivery you would expect it to turn up quickly.
If I can't get an answer next week I'll have to think about reclaiming the money.
I'll let you know how I get on.D4 2016 Landmark, Waitomo Grey.
D3 2005 HSE, Bonatti Grey, now sold but still comes back for servicing.
Defender 2002 Td5 Commercial, had a hard life but slowly being restored.
I only work so I can afford to repair my Land Rovers!
It sounds to me that they are short of working capital.
If buying from them it would appear to be prudent:-
1. Before ordering to ascertain the lead-time, if that is important to you; and
2. To use a credit card for any payment to them.
It's a shame as their products are good, although IMHO, rather expensive, even allowing for the quality of the product.
In the longer term I think they are going to have to offer better customer service otherwise they will loose goodwill.
My suggestion would be to update the website to show the number of any item in stock, and if stock is less than a trigger point, the lead time until new stock will arrive.
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
2nd Sep 2016 6:35 am
biskit
Member Since: 23 Dec 2009
Location: in my Mancave.
Posts: 1376
Just had word the main man and others have been on holiday, so should be back up to speed next week. Fingers crossed. Mantec sump guard.
Prospeed tree slider/steps.
Flack duel battery system.
18"Compomotive/AT3 tyres
Brembo 4pot front brakes
There are quite a few hours left today; hopefully he is aware of this thread, and will see that the concerns expressed here by his customers are addressed today, not left until next week
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
2nd Sep 2016 10:09 am
biskit
Member Since: 23 Dec 2009
Location: in my Mancave.
Posts: 1376
Don't think he's back till next week, but I did mention our concern.Mantec sump guard.
Prospeed tree slider/steps.
Flack duel battery system.
18"Compomotive/AT3 tyres
Brembo 4pot front brakes
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
I've had word they are ready but that's it, no reply.
