Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
Servicing grace period
FYI
Quote:
Dear Mr DG,
Thank you for your email as responsible manufacture we will take in consideration the current pandemic in regards to servicing your vehicle.
I can confirm we will accept claims with a grace period of 2 months / 2000 miles (3200 km) post service until we can return to normal working practices. This will be reviewed on an ongoing basis and our retailer network will be kept up to date.
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
This is now extended by one month 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
7th May 2020 6:56 pm
Farmer Chalk
Member Since: 06 Mar 2013
Location: Independent Republic of Kentishshire.
Posts: 4195
Causing me big issues...I’m still working and doing big big miles...both the RRS and Evoque are now overdue LR services... Get back to work you shirkers!
Surely they can social distance...
7th May 2020 8:35 pm
RRSTDV8
Member Since: 07 Apr 2014
Location: Here
Posts: 13541
What about using an indie instead, if one is available?Visiting from rrsport.co.uk
2012 RRS SDV6
2008 RRS TDV8
"When you fire that first shot, no matter how right you feel, you have no idea who's going to die! You don't know who's children are going to scream and burn. How many hearts will be broken. How many lives shattered. How much blood will spill, until everybody does what they were always going to have to do from the very beginning: SIT DOWN AND TALK!"
7th May 2020 9:04 pm
robpenrose
Member Since: 12 Jan 2016
Location: Surrey / SW London
Posts: 2138
Farmer Chalk wrote:
Causing me big issues...I’m still working and doing big big miles...both the RRS and Evoque are now overdue LR services... Get back to work you shirkers!
Surely they can social distance...
I’m still working and had mine serviced in April at my Indie.
Luckily didn’t need any other working doing as getting parts from LR is the issue apparently
Current: D4 HSE
Previous: BMW Z4M Coupe
Previous: Land Rover Defender 90 CSW Td5
Previous: Land Rover Discovery Td5 ES
Mine was partly serviced beginning of March, was booked in for the 27th to complete it, obviously it didn’t happen.
Received this email Saturday,
Due to the temporary closure of our dealerships, we had to postpone your recent appointment in our service department. We apologise for any inconvenience this may have caused you.
We would like to keep you informed as we make plans to ensure that we can complete this essential work as soon as possible.
We will be in touch next week to reschedule your appointment and will be giving you first refusal of the available dates.
But still waiting.
7th May 2020 10:12 pm
Disco_Mikey
Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20841
RRSTDV8 wrote:
What about using an indie instead, if one is available?
This
Our suppliers hold a vast stock of OEM and Genuine filters, which we still receive next day. no reason why an indy couldn't carry out the service, while still maintaining manufacturer's warranty My D3 Build Thread
Member Since: 27 Mar 2008
Location: Riyadh, KSA
Posts: 3079
Slightly different but related, I got it in writing from my warranty provider (MotorEasy) that they wouldn't have an issue with a late service in the event of a claim. Seemed like a good idea to me.D4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - Gone to someone with less sense and more time to enjoy it
2016 Toyota Hilux Invincible - Liberating experience
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