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Warranty Direct Not Happy
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rockcrawler
 


Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3
Warranty Direct Not Happy

Just had my non working Air-Con diagnosed at Guava Guildford which turns out to be 4 hoses leaking.
They got in touch with Warranty Direct and told them the problem, then this morning I had a phone call from WD only to be told hoses are not covered by my ( extra care warranty policy ). Evil or Very Mad
It now seems I will have to foot a quite expensive bill to have the hoses replaced.
Guava tell me that its around a 7 hour job and at £100 an hour plus parts it seems its going to be quite costly Grrrrr !!
This is the first time I've used Warranty Direct and I'm not happy after spending £720 taking out the policy. Makes me wonder if I had a serious engine problem whether they would wriggle out of it.
Thanks Warranty Direct
Rant over.
Now I'm just going to open a bottle of wine and eat some prawns ( that'll make me feel better )
 D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap 
 
Post #125710722nd Mar 2014 5:25 pm
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DiscoDunc
 


Member Since: 08 May 2006
Location: Bristol
Posts: 16390

England 2010 Discovery 4 3.0 SDV6 HSE Auto Aintree GreenDiscovery 4

get a mobile aircon guy to do it. you will save hundreds of pounds. had my aircon pipes and hoses done by a mobile chap and he was great and well priced.

it doesn't need to go to a main dealers.
 Duncan
-----------------------------------------------------
If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide 
 
Post #125711022nd Mar 2014 5:30 pm
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rockcrawler
 


Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3

Thanks Duncan I will have to do some homework, the problem is finding someone who knows what they are doing.
 D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap 
 
Post #125711122nd Mar 2014 5:34 pm
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DiscoDunc
 


Member Since: 08 May 2006
Location: Bristol
Posts: 16390

England 2010 Discovery 4 3.0 SDV6 HSE Auto Aintree GreenDiscovery 4

I used www.gocool.co.uk = but I guess hes a bit far for you, unless you wanted to come over to my place ?
 Duncan
-----------------------------------------------------
If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide 
 
Post #125712122nd Mar 2014 5:49 pm
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John C
 


Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292

United Kingdom 2006 Discovery 3 TDV6 SE Auto Cairns BlueDiscovery 3
Re: Warranty Direct Not Happy

rockcrawler wrote:
Makes me wonder if I had a serious engine problem whether they would wriggle out of it.


Not sure it helps, but they replaced my 7 year old engine at 146K and my auto box at 144K...
 2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years 
 
Post #125712522nd Mar 2014 5:54 pm
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Disco_Mikey
 


Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20841

Scotland 2005 Discovery 3 TDV6 HSE Auto Cairns BlueDiscovery 3

Blank the rear AC. £70 for the pipe, an hour to fit, then regas Thumbs Up
 My D3 Build Thread

TDV8 Retrofit Build Thread 
 
Post #125712722nd Mar 2014 5:58 pm
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maplecottage
 


Member Since: 01 Feb 2011
Location: Norfolk
Posts: 3171

United Kingdom 2006 Discovery 3 TDV6 HSE Auto Java BlackDiscovery 3

Did mine myself Very Happy Got the pipes from Nick (TLO) and spent a nice Sunday on the floor Rolling with laughter

Got it regassed and hey presto Laughing

That was 3 years ago - still good today Thumbs Up

Steve
  
Post #125712922nd Mar 2014 6:01 pm
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SteveNorman
 


Member Since: 14 Oct 2005
Location: Somerset
Posts: 1146

United Kingdom 

I agree with discoMikey, blank the rear, then you will not be forever fixing it. Just buy the pipe for front air con only, it slots straight in

Regards
Steve
  
Post #125713022nd Mar 2014 6:04 pm
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rockcrawler
 


Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3

Thanks chaps definitely food for thought Thumbs Up
 D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap 
 
Post #125720422nd Mar 2014 8:12 pm
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Discotres
 


Member Since: 25 Jan 2010
Location: London
Posts: 8491

Scotland 2009 Discovery 3 TDV6 GS Manual Stornoway GreyDiscovery 3
Re: Warranty Direct Not Happy

rockcrawler wrote:
Just had my non working Air-Con diagnosed at Guava Guildford which turns out to be 4 hoses leaking.
They got in touch with Warranty Direct and told them the problem, then this morning I had a phone call from WD only to be told hoses are not covered by my ( extra care warranty policy ). Evil or Very Mad
It now seems I will have to foot a quite expensive bill to have the hoses replaced.
Guava tell me that its around a 7 hour job and at £100 an hour plus parts it seems its going to be quite costly Grrrrr !!
This is the first time I've used Warranty Direct and I'm not happy after spending £720 taking out the policy. Makes me wonder if I had a serious engine problem whether they would wriggle out of it.
Thanks Warranty Direct
Rant over.
Now I'm just going to open a bottle of wine and eat some prawns ( that'll make me feel better )


If you had WD Luxury Care it would, you need to read your policy.

With Luxury Care it names a few items it doesn't cover, everything else it does cover, with Extra Care it lists what IS covered, everything else is NOT covered, very simple Thumbs Up
  
Post #125725022nd Mar 2014 8:56 pm
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rockcrawler
 


Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3

Then maybe they should have offered me that Rolling Eyes
 D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap 
 
Post #125725422nd Mar 2014 8:58 pm
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Discotres
 


Member Since: 25 Jan 2010
Location: London
Posts: 8491

Scotland 2009 Discovery 3 TDV6 GS Manual Stornoway GreyDiscovery 3

Laughing Try this http://www.bbc.co.uk/skillswise/english Thumbs Up

Check out my post here, it is the same old moans over and over again, no matter how many times you tell people, nobody is tricking anyone, you have to READ the policy and buy what you want, you get what you pay for they are not a charity. http://www.disco3.co.uk/forum/topic88924.h...nty+direct

Don't worry it will happen again and again and again and again Rolling Eyes
  
Post #125725822nd Mar 2014 9:00 pm
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rockcrawler
 


Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3

I completely agree with what you're saying Discotres but before taking out the policy i specifically asked the person on the phone if all parts of the air con were covered and he assured me they were then to find out that the hoses were not covered but the expensive components were seemed a little odd.
I read the policy to see what was covered and could see all the major air con parts were listed and didn't think for one moment that simple things like the hoses weren't. Rolling Eyes
 D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap 
 
Post #125727922nd Mar 2014 9:25 pm
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countrywide
 


Member Since: 16 Sep 2007
Location: UK
Posts: 6019

United Kingdom 2016 Discovery 4 3.0 SDV6 Graphite LE Auto Unknown ColourDiscovery 4

Discotres wrote:
Laughing Try this http://www.bbc.co.uk/skillswise/english Thumbs Up

Check out my post here, it is the same old moans over and over again, no matter how many times you tell people, nobody is tricking anyone, you have to READ the policy and buy what you want, you get what you pay for they are not a charity. http://www.disco3.co.uk/forum/topic88924.h...nty+direct

Don't worry it will happen again and again and again and again Rolling Eyes


You want to read it yourself, hoses and pipes are not covered on luxury care either. It's in the terms and conditions if you read them Whistle

Seems you might be disappointed as well.
  
Post #125751923rd Mar 2014 1:58 pm
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rockcrawler
 


Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884

United Kingdom 2006 Discovery 3 TDV6 Metropolis LE Auto Bonatti GreyDiscovery 3

Rolling with laughter
 D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap 
 
Post #125756123rd Mar 2014 3:33 pm
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