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Tony
Member Since: 20 Apr 2006
Location: Adelaide Hills
Posts: 183
  
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Ok, I'm sitting down now with a nice cup of tea, and I've almost stopped shaking. Our friendly Land Rover Dealer in Adelaide had just quoted me $475.00 to do the 36,000km service on the D3!
Now, I'm not totally mechanically illiterate, nor am I predisposed to donate large sums to starving car sellers, so I was more than a little stunned to be asked for this much to change the oil and fit a new filter. For the record, previous material charges have been:
Filter $14.85
Plug, oil drain $ 9.09
Magnatec SP $73.60
W'shop materials $9.35
Screen Wash $2.95
Toxic Waste Disposal $4.50
TOTAL $114.34
Which leaves $360.66 to cover labor and a quick wash. Blind Freddy and his dog should be able to despatch this job in about an hour, so, allowing for the less than lightning-like pace of their workshop, we can say 1.5 hours. A pretty high labor rate then; I have not seen many of their mechanics driving FFRRs, so I guess the bulk of this goes to the dealership.
The Australian spec. 36,000km service is an "A" service, the bare basic one. I was charged $365.00 for the first "A" service, at 12,000km., and I cannot imagine how it has risen by $110.00 in 8 months!
I am interested in finding what other LRA dealers are charging. As a benchmark, my local Nissan dealer asks for around $200.00 for a similar (10,000km interval) service for a Patrol. Ex Defender 110 200Tdi owner.
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 17th May 2007 6:58 am |
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PCH
Member Since: 12 Jan 2005
Location: Anywhere but work
Posts: 812
 
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Tony,
I can't tell you how much I paid for the 36K or 18 month service but it does seem too expensive because in 6 months time you will be up for a major 48K or 2 year service which will cost $650-$700 for the service including routine parts and if you need brake pads and disc machining then expect to pay a lot more.
With most cars I've had the 2 year service is usually the first big one (big $'s to)
I'd be questioning the price for a routine A service.
Chris 2011 Discovery 4 (MY12) SDV6 HSE with General Grabber AT's, Traxide Aux Battery system, custom rear drawers and Autosafe half height cargo barrier
Gone - 2005 Discovery 3 TDV6 HSE
ARB Bull Bar, Warn 9.5XP Winch, IPF D/Lights, Cooper STT's, LR Raised Air Intake, Traxide aux battery system, custom drawers and half height Autosafe cargo barrier, Mitchell Bros 4x4 tow hitch
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| 17th May 2007 7:55 am |
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DiscoAtom
Member Since: 28 Sep 2006
Location: Sydney
Posts: 142
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Tony - We here in Sydney are also suffering - my first service; oil and fluid change = $240 and labour = $280. Like I was telling a head hunter, the reason I am charging the rates I am is because of my exorbitant expenses!! With the petrol jumping 10 cents /litre today, you can rely on diesel also soaring upwards very soon.  '06 Disco 3 TDV6 SE Buckingham Blue
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| 17th May 2007 9:56 am |
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simon_arch1
Member Since: 10 Apr 2006
Location: Melbourne Australia
Posts: 502
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I just paid $480 for our first service - 20k...
Good, bad, indifferent????
cheers D3 - Buckingham Blue, SE, TDV6, 06 model; chipped; underbody armour; Mickey Thompson ATZ 275/65-18 AND MAXXIS Bighorn muddies; rear wheel carrier from 4x4intelligence.com; iPOD aux connection! GME 3200 UHF - aerial mounted on wheel carrier  ; LR roof rails/cross bars; Autosafe cargo barrier, Safari Snorkel; Traxide - aux battery; ARB bull bar with Tigerz11 winch; Lightforce 240 XGT driving lights (mitchell bros tow hitch to come)
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| 17th May 2007 12:10 pm |
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catweasel
Member Since: 05 May 2006
Location: Bundaleer
Posts: 4805
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simon_arch1 wrote:I just paid $480 for our first service - 20k...
first service should be 12k 
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| 17th May 2007 3:00 pm |
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SMK
Member Since: 06 Dec 2005
Location: Adelaide
Posts: 43
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I just got hit $929 today for a 48k service, no additional work, no brakes - $385 labour, $171 parts, $285 POL plus GST, hence the reason I previously queried other service centres in Perth.
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| 17th May 2007 3:29 pm |
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Tony
Member Since: 20 Apr 2006
Location: Adelaide Hills
Posts: 183
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The dealer came back late yesterday with a 'revised' offer of $366 - justified it with a vague statement about having to download the data from the computer....
Now, to be fair, the dealer has a big investment in premises, staff training and equipment (Don't know abour LR, but some European makers insist that they supply the computers already loaded with the software, at a very inflated price and as well, charge an annual license fee of many tens of thousands, plus of course, charges for updates!)
So the dealer can recover the costs by either charging the customer a very high price, increasing the volume of work through the shop or by raising the efficiency of the employees. LR's pathetic sales figures rule out option 2, the ingrained attitude of dealer principals and managers to workshops rules out option 3, and the customer gets hit to leg. The customer's option is to go elsewhere, an option I intend to take up. The LR dealer will still do the major service, (and the regular visits for warranty fixes!!) but in between, the local corner garage will be just as capable of screwing out a sump plug and replacing a filter - and hopefully, the sump plug - as the bloke in the city.
It's a pity that the complex computerised vehicles do not offer any savings in running cost!
Soapbox mode "OFF". It must be coffee time....... Ex Defender 110 200Tdi owner.
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| 17th May 2007 10:31 pm |
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TrackMuncher
Member Since: 03 Sep 2006
Location: Sydney
Posts: 45
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My 24K TDV6 service (from a "friendly" dealer on Sydney's lower North Shore) was $630 + GST.
Plug $11.77
Filter $34.14
Detergent $2.55
Pollen Filter $75.74
Castrol fMX MAG 15W40 $117.59
Consumables $18
Waste Levy $10
Labour $360
My guess is that the labour charge equates to 3 hours!
A friendly girl then rang me a few days after the service to see if everything was ok. I remarked at how expensive it was but it didn't sound like she was going to write that down in a report.
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| 17th May 2007 10:34 pm |
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jonesy63
Member Since: 17 Oct 2006
Location: Didn't we have a lovely time, the day we went to ...
Posts: 848
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| Has anyone noticed how... |
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there is no single oil used by LR Australia dealerships?
In other cars with all-alloy motors, it is always good form to use the one type of oil after run-in. This is so the gaskets sealing the parts stay consistent - as it is thought that changing oil can make gaskets shrink and start oil leaks.
It seems nearly all quotes I have seen mention using various types of Castrol oil. Hopefully they are all compatible with each other when blend du jour is replaced by another.
Cheers,
Rob
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| 17th May 2007 11:42 pm |
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Jamo
Member Since: 18 Jan 2006
Location: Esperance, Western Australia
Posts: 1170
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84,000km Service:
Oil Filter $34.95
Sump Plug $10.96
Fuel Filter $170.00
Pollen Filter $86.09
Washer Additive $2.75
382 Globe $2.75 (???)
Brake Pad Wear Sensor Lead $29.10
Environmental Levy $10.45
Shop Supplies $14.30
Top Up Oils $7.15
Magnatec 5W/40 $102.02
Loan Vehicle $27.50
Wheel Weights $13.20
Engine Flush $15.51
Injector Flush $15.40
Labour $514.25
I've sent them an email as I checked and they've carried out a 'C' service when they should have carried out an 'A' Service. Not Happy!
Total $1,056.05 Have a nice day!
2010 Cayenne Diesel with PASM & Off Road Pkg
2005 HSE D3 (Sold)
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| 17th May 2007 11:42 pm |
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White Disco
Member Since: 15 Jan 2007
Location: Gondwana. It's raining. We'll All be roon'd.
Posts: 1463
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Yippee. A C service for the price of an A service?
I've had 12k & 24k service from the dealer I purchased the car from. Both under $380.00. 12k=~$190, 24k=~$378.
Waiting for the 48k though  $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$.
I always ask "How much?" when I book the Disco in for servicing and have been told a figure slightly higher than the total 1st time and slightly lower 2nd time.
They have still got Me, well until they break the rules anyway. Did you think I would leave you crying,
When there's room in my D3 for 7,
Climb in here Joe we'll soon be flying,
I can go just as fast with 7.
2005 TDV6 S with Terrain Response (& all that entails), Tasmods (gorn). 2008 TDV6 HSE (gone). A Dark Side umbrella (here) & car (here).
Volkswagen Golf (SWMBO's)
Datsun Insult (SWTSMBOBIO22SHOMSAH)
Datsun Insult (SWTSMBOBIO19SHOMSAH)
4 BMW's (Stents, not the silly cars)
Formerly RED DISCO
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| 18th May 2007 10:57 pm |
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garryc
Member Since: 08 May 2007
Location: Adelaide Hills
Posts: 259
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Tony, I just had the 36k service done and it was $220  I have had Disco's since 1994 and always found the dealers in Adelaide very reasonable, in fact cheaper than the same Toyota services. However I was away in Darwin for 3 years and on return the costs had risen dramatically. When I queried the LR dedaler I was quoted $350-$400 for the 36k. One of the guys in the RR club said go to Millicent as he was charged $200 for 36K. I rang them and Port Lincoln and was quoted $200. From memeory the Adelaide dealer said their hourly rate was $96 + GST. I reckon this is because Ford is broke and pushing up the rates  It will be interesting to see what happens as the 2 local dealers are giving away the LR contract but will still do servicing and parts. 2013 D4, E-diff, Vision pack
Never propose to a Yak
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| 20th May 2007 3:33 am |
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catweasel
Member Since: 05 May 2006
Location: Bundaleer
Posts: 4805
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garryc wrote: It will be interesting to see what happens as the 2 local dealers are giving away the LR contract but will still do servicing and parts.
could you elaborate on that a bit and where the info came from (by PM if you like) and the guy at Lincoln LR is a knob
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| 20th May 2007 4:25 am |
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Tony
Member Since: 20 Apr 2006
Location: Adelaide Hills
Posts: 183
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[quote: I reckon this is because Ford is broke and pushing up the rates ]
Probably got more to do with both Dealerships being owned by the one Company/person, Gary. But as you suggest, this may not be a permanent arrangement. We can only hope that any changes will be an improvement  Ex Defender 110 200Tdi owner.
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| 20th May 2007 4:49 am |
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Desert Traveller
Member Since: 06 Aug 2006
Location: The Gabba - QLD
Posts: 420
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Being a manager of business using fitters and owning a workshop, from my experience $96 / hr may not unreasonable. With compliance costs, cost of buildings and infrastructure the recovery costs are now sky high. The labour cost is now only a minor part of driver of costs.
I don't like paying $100+ / hr for service but ................. 06 TDV6 SE with many LR and after-market extras. Used only on weekends and trips out west.
Audi TT Roadster (Daily and around town drive)
VW Eos TDI For Sale
Previously 01 TD5 and 94 TDI
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| 20th May 2007 8:54 am |
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