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Grange LR Welwyn GC?
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Captain Slog
 


Member Since: 02 Feb 2014
Location: Parallel Universe
Posts: 228

England 2010 Discovery 4 3.0 TDV6 HSE Auto Ipanema SandDiscovery 4
Grange LR Welwyn GC?

Anyone have any experience of dealing with/buying from Grange Land Rover of Welwyn Garden City please? 2010 D4 HSE Ipanema Sand on GY DTs (was on GG ATs)  
Post #16374497th Apr 2016 7:59 pm
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tonigmr2
 


Member Since: 07 Jun 2011
Location: Herts
Posts: 277

United Kingdom 2010 Discovery 4 3.0 TDV6 XS Auto Nara BronzeDiscovery 4

I am currently (paid today!) buying an MY16 Disco from them pick up next week.
Not a bad experience, my third Disco from that dealership though it changed to Grange only a couple of months ago. *now enjoying* D5 Namib Orange HSE 68
Disco4 Kaikoura Stone HSE 16
Disco4 Nara Bronze HSE 11
Disco4 Nara Bronze XS 10
Disco3 Rimini Red HSE 07  
Post #16374627th Apr 2016 8:09 pm
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Captain Slog
 


Member Since: 02 Feb 2014
Location: Parallel Universe
Posts: 228

England 2010 Discovery 4 3.0 TDV6 HSE Auto Ipanema SandDiscovery 4

Thanks.
You've not pxed a 2012 XS have you? - I'm going to look at one! 2010 D4 HSE Ipanema Sand on GY DTs (was on GG ATs)  
Post #16374817th Apr 2016 8:28 pm
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tonigmr2
 


Member Since: 07 Jun 2011
Location: Herts
Posts: 277

United Kingdom 2010 Discovery 4 3.0 TDV6 XS Auto Nara BronzeDiscovery 4

No I'm chopping in a Nara bronze 2011 HSE! *now enjoying* D5 Namib Orange HSE 68
Disco4 Kaikoura Stone HSE 16
Disco4 Nara Bronze HSE 11
Disco4 Nara Bronze XS 10
Disco3 Rimini Red HSE 07  
Post #16375037th Apr 2016 9:11 pm
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TimD
 


Member Since: 21 Jul 2014
Location: Hertfordshire
Posts: 21

United Kingdom 2010 Discovery 4 3.0 SDV6 XS Auto Adriatic BlueDiscovery 4

I cannot comment on the Sales department but just has a nightmare with the Service department, waiting for a reply to a three page e-mail I sent to the Head of Business today.  
Post #163991212th Apr 2016 9:41 pm
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tonigmr2
 


Member Since: 07 Jun 2011
Location: Herts
Posts: 277

United Kingdom 2010 Discovery 4 3.0 TDV6 XS Auto Nara BronzeDiscovery 4

What about? I must admit, I did have a run in with service recently.... *now enjoying* D5 Namib Orange HSE 68
Disco4 Kaikoura Stone HSE 16
Disco4 Nara Bronze HSE 11
Disco4 Nara Bronze XS 10
Disco3 Rimini Red HSE 07  
Post #163994412th Apr 2016 10:41 pm
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TimD
 


Member Since: 21 Jul 2014
Location: Hertfordshire
Posts: 21

United Kingdom 2010 Discovery 4 3.0 SDV6 XS Auto Adriatic BlueDiscovery 4

A catalogue of errors from minor to very concerning, I am waiting for a reply from them so will give them a right to reply before I go into details but I will be speaking to Land Rover and trading standards if they don't put matters right.

What was your experience?  
Post #163999113th Apr 2016 6:07 am
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tonigmr2
 


Member Since: 07 Jun 2011
Location: Herts
Posts: 277

United Kingdom 2010 Discovery 4 3.0 TDV6 XS Auto Nara BronzeDiscovery 4

Not to say too much in public, as I know they are still investigating, but suffice to say I had to contact Landrover UK to get my situation resolved. My feeling is the communication within the dealership between service and management isn't great. *now enjoying* D5 Namib Orange HSE 68
Disco4 Kaikoura Stone HSE 16
Disco4 Nara Bronze HSE 11
Disco4 Nara Bronze XS 10
Disco3 Rimini Red HSE 07  
Post #164053714th Apr 2016 10:13 am
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TimD
 


Member Since: 21 Jul 2014
Location: Hertfordshire
Posts: 21

United Kingdom 2010 Discovery 4 3.0 SDV6 XS Auto Adriatic BlueDiscovery 4

Toni, I had a reply from the DP which was insulting to say the least.
So will be taking it further, my main complaint is that I believe I was given false information to persuade me to authorise work which wasn't necessary, they also didn't keep to the verbal quote.
On top of that the car was returned with minor damage.
Who at Land Rover have you complained to?  
Post #164054314th Apr 2016 10:39 am
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tonigmr2
 


Member Since: 07 Jun 2011
Location: Herts
Posts: 277

United Kingdom 2010 Discovery 4 3.0 TDV6 XS Auto Nara BronzeDiscovery 4

I complained via the Landrover Facebook page. Once I'd complained to them it was sorted out and the DP agreed to pay me for what had happened in less than 2 hours...I'd been waiting 2 weeks up to that point even for a reply. *now enjoying* D5 Namib Orange HSE 68
Disco4 Kaikoura Stone HSE 16
Disco4 Nara Bronze HSE 11
Disco4 Nara Bronze XS 10
Disco3 Rimini Red HSE 07  
Post #164054814th Apr 2016 10:51 am
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