Member Since: 29 Jun 2017
Location: Charente 16480
Posts: 3483
Road trip to see what happened to good old customer service?
So... due to pick up my 2006 D3 tomorrow ready for the drive back.
Had an agreement with the garage for them to replace cambelts, replace leaking rear aircon pipes and fit either a removeable LR tow bar ( subject to the result of the recall) or a fixed tow bar. Don't care which, so long it is safe to tow a digger on a commercial basis.
It went to Broadfields to do the work and I asked them to do some additional work for me. Things that I would not expect the supplying garage to do.
Broadfields completed my work and the belts. When I asked about the leaking aircon they say they haven't been asked to do anything other than re gas.
I call the garage and he says that they should have done it, it was all on the works order.
I have now seen the "works order" and nothing on it at about pipes.... Why lie about it? If you have made a cock up then say and put it right. We mess all up at sometime.
Broadfields have been spot on. They will do all they can to help but not until the supplying garage agrees for them to undertake the work.
Having got a flight booked for tomorrow to go and collect it, I have chased for some kind of commitment from the dealer........nada ....nothing.
I think they were hoping to send me off with a 're gas knowing that I am unlikely to drive back from France for them to fix it.
Getting off now.
All could be resolved with decent communication and a bit of honesty.An honorable defeat is better than a dishonorable victory.” ― Millard Fillmore
2006 Disco 3
Gas Gas 300ec / Gas Gas tx249 / Bandit 1250
XR 650r / Pajero 2.8 Lifted and Safari Snorkel-gone.
Last edited by D&G on 6th Aug 2017 12:05 pm. Edited 1 time in total
5th Jul 2017 4:59 pm
lynalldiscovery
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
Honesty wont really apply to any car seller in the UK, dealer or private.
Obviously there are some but rare as hens teeth.
Which a/c pipe is leaking? Im assuming its rear a/c, if its the one that runs along the sill its about 170 quid and is diy job to fit.
If the a/c is the only issue I wouldnt be overly concerned.
5th Jul 2017 5:11 pm
D&G
Member Since: 29 Jun 2017
Location: Charente 16480
Posts: 3483
I don't know which one it is as I haven't seen it. The system was completely out of gas, which to my mind means a leak. I understand that 10% loss per year is normal but it has been a well looked after car with a main dealer FSH. So I doubt that it was just left to empty at 10% per year.
My main issue is the lie, if you agreed to do it just do it. I am only expecting the one along the sill to be done.
If they don't want to do it.....knock 300 off the price and I'll get it done.......
Maybe the FSH ain't worth what I think......see service history post
Cheers for the reply.An honorable defeat is better than a dishonorable victory.” ― Millard Fillmore
2006 Disco 3
Gas Gas 300ec / Gas Gas tx249 / Bandit 1250
XR 650r / Pajero 2.8 Lifted and Safari Snorkel-gone.
5th Jul 2017 6:30 pm
D&G
Member Since: 29 Jun 2017
Location: Charente 16480
Posts: 3483
I said to the dealer that it is highly like to be a leak if it was empty.
He said "he knows lots of people that don't like Aircon and would rather have a window open. Perhaps they never ever topped it up."
Really?lAn honorable defeat is better than a dishonorable victory.” ― Millard Fillmore
2006 Disco 3
Gas Gas 300ec / Gas Gas tx249 / Bandit 1250
XR 650r / Pajero 2.8 Lifted and Safari Snorkel-gone.
5th Jul 2017 6:38 pm
lynalldiscovery
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
Thats salemans talk, and worth bearing in mind the D3 a/c never actually switches off even when you press the eco button, google variable displacement a/c pumps.
5th Jul 2017 7:25 pm
D&G
Member Since: 29 Jun 2017
Location: Charente 16480
Posts: 3483
Everyday is a school day!
Thanks I will check that out.
Are we allowed to name and shame? Wouldn't want to do anything to harm the forum though.An honorable defeat is better than a dishonorable victory.” ― Millard Fillmore
2006 Disco 3
Gas Gas 300ec / Gas Gas tx249 / Bandit 1250
XR 650r / Pajero 2.8 Lifted and Safari Snorkel-gone.
Jfdi ... If you're being unfair then plenty folk will correct you..
Dean
====================================
2011 D4 XS - OBD port protection, RLD spare wheel protector, All LED interiors lights, Timed Climate enabled, iiD tool paired.
2011 D4 Landmark - Stolen from same dealer before I paid for it
2011 D4 GS - Stolen whilst at dealer ... All LED interiors lights, DRLs, Spare Wheel protector.
1996 300Tdi - Eaten by tin worms
5th Jul 2017 7:32 pm
D&G
Member Since: 29 Jun 2017
Location: Charente 16480
Posts: 3483
Jfdi ??An honorable defeat is better than a dishonorable victory.” ― Millard Fillmore
2006 Disco 3
Gas Gas 300ec / Gas Gas tx249 / Bandit 1250
XR 650r / Pajero 2.8 Lifted and Safari Snorkel-gone.
Member Since: 29 Jun 2017
Location: Charente 16480
Posts: 3483
Will give them a chance first.
Luckily Broadfields are putting me straight on what is right and what is not. Without them I might have been royally rodgered An honorable defeat is better than a dishonorable victory.” ― Millard Fillmore
2006 Disco 3
Gas Gas 300ec / Gas Gas tx249 / Bandit 1250
XR 650r / Pajero 2.8 Lifted and Safari Snorkel-gone.
5th Jul 2017 7:53 pm
D&G
Member Since: 29 Jun 2017
Location: Charente 16480
Posts: 3483
Had an email exchange with the garage owner last night and he was fairly reasonable. So hopefully things will get better now.An honorable defeat is better than a dishonorable victory.” ― Millard Fillmore
2006 Disco 3
Gas Gas 300ec / Gas Gas tx249 / Bandit 1250
XR 650r / Pajero 2.8 Lifted and Safari Snorkel-gone.
6th Jul 2017 9:16 am
maxbasscat
Member Since: 03 Jan 2016
Location: Cambridgeshire
Posts: 1267
Similar experience
No matter what presence or standing you have when you issue a verbal instruction, you think they have taken it in, always follow up with written instructions. Then they can only say they did not comprehend and not say you did not say it. I have noticed that is creeping in to exchanges at garages. What customer service is that...."but you never asked fot this / that.....".D3 2.7 Zermatt silver (not another one)
D3 4.4 V8 Zambezi silver
D3 4.4 V8 Adriatic Blue
D3 2.7 (gone) Tonga Green
D3 4.4 V8 LHD Tonga Green
FFRR TDV8
Defender 300
6th Jul 2017 10:29 am
mark the spark
Member Since: 22 Jun 2011
Location: southampton
Posts: 2521
rear air con was standard on 2006 hse as i recall but and option therafter its notorious for corrosion in the rear pipeing hope you get sorted MY05 SE D3 Manual my first LR what a car
MY10 HSE D4 auto
MY14 XXV more buttons than the spaceshuttle
6th Jul 2017 10:43 am
D&G
Member Since: 29 Jun 2017
Location: Charente 16480
Posts: 3483
True!
Everything has been done via email. Been there and got burnt.
Hopefully it will get sorted now.An honorable defeat is better than a dishonorable victory.” ― Millard Fillmore
2006 Disco 3
Gas Gas 300ec / Gas Gas tx249 / Bandit 1250
XR 650r / Pajero 2.8 Lifted and Safari Snorkel-gone.
6th Jul 2017 10:43 am
D&G
Member Since: 29 Jun 2017
Location: Charente 16480
Posts: 3483
Cheers Mark. Not the best of starts with a LR.An honorable defeat is better than a dishonorable victory.” ― Millard Fillmore
2006 Disco 3
Gas Gas 300ec / Gas Gas tx249 / Bandit 1250
XR 650r / Pajero 2.8 Lifted and Safari Snorkel-gone.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
off now.
... All LED interiors lights, DRLs, Spare Wheel protector.
Will give them a chance first.
