Member Since: 31 Aug 2015
Location: Essex
Posts: 831
Error code retention
Asking for a friend who has a D5. He experienced a fault in the dash saying 'suspension failure' or something similar, but now taken it to the garage who are saying they can't see any error codes. I know on the D4 error codes would be retained for a period of time, so historical problems can be investigated. I would assume the D5 would be exactly the same. Anyone know for certain?
There has been multiple problems with the car, oil dilution being one, and this is just a further problem. Relationship with the dealership has been strained and he thinks they may be trying to avoid investigating another issue.
TIAMY2012 D4 HSE Nara Bronze with some extra stuff
7th Jan 2019 3:55 pm
Littlewill
Member Since: 14 Sep 2015
Location: Lincolnshire
Posts: 484
A friend of mine, after having no luck with booking an appointment, just took his Discovery 5 back to the dealership and just left it right in the gateway. His wife picked him up and he's told them to either fix the bloody thing or give him a refund (its only weeks old with aforementioned issues too). They seem to be avoiding digging deeper into issues too
7th Jan 2019 5:02 pm
LaserTam
Member Since: 31 Aug 2015
Location: Essex
Posts: 831
He has had it since March, its been at dealership for a total of 4 months during that time! On one occasion they got him to bring his loan car back because his was fixed and ready. When he got there, his car clearly wasn't fixed (for that particular issue), so said he would be taking the loan car and leaving them to fix it - at which point the dealership threatened to call report the load car as stolen and that they had stopped the insurance - hence the strained relationship.MY2012 D4 HSE Nara Bronze with some extra stuff
7th Jan 2019 6:37 pm
IndusD4
Member Since: 01 Dec 2011
Location: Sydney, NSW
Posts: 308
The D5 holds its error codes just like the D4 did. They stay there until they are cleared.2016 D4 TDV6 Corris Grey
IIDTool BT
7th Jan 2019 6:47 pm
J77
Member Since: 03 Mar 2008
Location: Fife
Posts: 6270
It’s disgusting that customers have to go to those lengths to get things looked at .23.5MY Defender 90 X-Dynamic SE D250 MHEV Pangea Green
7th Jan 2019 8:07 pm
Pollski
Member Since: 22 Jan 2011
Location: Kent
Posts: 149
Please ask your friend to go read this thread on the D5 forum.
While it hasn't got anything to do with error codes your friend has been experiencing, he can see what he needs to do to make sure that all errors are RECORDED and dealt with the dealership if he has been having a tough time with them so they can't wriggle out of things. He can also see whether he might have grounds for rejection if the car is new.
What a dreadful situation for all involved. I'm off to give my D4 a loving pat and tell it how grateful I am for it's faultless service to me and my family so far.My16 HSE Landmark - 2016 - Current. Indus Silver
My11 HSE - 2011- 2016. Stornoway Grey
8th Jan 2019 12:00 pm
LaserTam
Member Since: 31 Aug 2015
Location: Essex
Posts: 831
Thanks for the replies, I have pointed him to the thread on the D5 forum.MY2012 D4 HSE Nara Bronze with some extra stuff
9th Jan 2019 3:07 pm
Mightymildred
Member Since: 11 Mar 2015
Location: County Durham
Posts: 123
I know what the problem is.
JLR central will have the correct error codes.
The dealer software can’t read some error codes on New cars.
You MUST advise your friend immediately of this. Some dealers don’t even know that a problem
Exists.
The garage need to raise a TA with JLR.
You’ll find that the error codes can all be correctly read by JLR central when the date is uploaded.
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
14th Jan 2019 4:49 am
Pollski
Member Since: 22 Jan 2011
Location: Kent
Posts: 149
Quote:
That's a horrific D5 thread.
NJSS
You can't believe, in this modern age, customers are being treated with such contempt My16 HSE Landmark - 2016 - Current. Indus Silver
My11 HSE - 2011- 2016. Stornoway Grey
14th Jan 2019 12:16 pm
Hairy Dan
Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
Quote:
That's a horrific D5 thread.
It is and at least we know who Dangerdave is now Cheers Ian
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Club N.E.R.D.S
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Discoless
14th Jan 2019 12:43 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73082
Was a surprised when I first started trolling frequenting that site, nice to “see” him again.
14th Jan 2019 12:51 pm
mse
Member Since: 27 Jun 2005
Location: Shropshire
Posts: 2704
I had 2 faults with my d4, one was suspension and although the info cluster displayed an error it didn’t log it, due to the type of fault. It happened when I was close to the dealer and I took it in, only then could they pull the issue.
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