Member Since: 09 May 2018
Location: Cardiff
Posts: 27
is there a uk contact for Gap
Hi, I've purchased a used iid bt and paid for the transfer of ownership code. Does anyone have any idea how long it takes to receive the email with the code ? I paid Gap at 10am yesterday (their time) and have sent a query email today, but not had any reply. There doesn't seem to be a phone number listed to even call them. Really need to get my unit up and running asap, any suggestions ?
10th Jan 2019 9:42 pm
Sea Raider
Member Since: 01 Nov 2016
Location: None
Posts: 4450
Think it depends what email address you used
I use this one and have had replies very quickly to technical questions
normally gets a very prompt answer from Pat or one of the other members of the team.
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
11th Jan 2019 2:17 pm
ukturbo
Member Since: 09 May 2018
Location: Cardiff
Posts: 27
It has taken 3 days to be supplied with an unlock code, so thanks but i was the one bashing my head against the wall. Without the unlock code the iid tool is just a very expensive code reader.
Patrick from Gap has in the last 10 minutes supplied me with the necessary activation code. Only taken 8 emails from me to get it sorted
That's highly unusual, I normally get almost immediate response. I presume all 8 went to the correct email address?
NJSSAm I Gammon or Woke ? - I neither know nor care.
2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t.
11th Jan 2019 2:49 pm
ukturbo
Member Since: 09 May 2018
Location: Cardiff
Posts: 27
Yes, 3 different departments within Gap. Not ideal, but sorted now.
Pat at GAP is normally VERY quick to respond....also a very helpful guy.In Spain - 2018 F Pace - Down and out's Velar
In UK - Dare not say on this Forum
Gone - Lots of Lode Lane vehicles.
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. Email was sent correctly. Have now sent email to address you kindly supplied. Many thanks
