Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26775
I’ve been without my D4 ... A happy ending 👍
It’s been stuck at the local dealer. It went in for a knock, which and they knew to be front wishbones.
Turns out they think it needs front lower and upper arms both sides, and also rear uppers.
Warranty Direct covers the car, and when I told them what it needs they baulked and called out an engineer to go and investigate. Engineer turned up yesterday apparently, and as yet has not submitted his report to WD.
So that’s now going to be Monday before they get it, then if they authorise the work, it will take 2 days to complete.
So might have it back by Wednesday if I’m lucky.
Last edited by Gareth on 29th Mar 2019 7:01 am. Edited 1 time in total
15th Mar 2019 8:42 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
Can't believe it's 6 years old Whats the mileage Gareth?21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
15th Mar 2019 8:49 pm
M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8230
And what’s it been used for? I had a shock when mine failed it’s mot on front arms, it only had genuine fitted 20k miles ago, it was a false alarm as I questioned it and took it to another testing station and it passed, but you shouldn’t have this situation with a main dealer, if they don’t know if they need changing who does?It can when others can't,
It will when others won't,
It goes where others don't.
15th Mar 2019 9:47 pm
Gareth Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26775
102k now. It’s doing much less than it used to. Probably 6k per year.
15th Mar 2019 11:56 pm
Gareth Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26775
Yes I think WD might be calling the dealers bluff, but it was clunking and knocking like an old railway carriage!
15th Mar 2019 11:58 pm
jjvd21
Member Since: 16 Jul 2007
Location: Chicago
Posts: 1070
I’ve tried unsuccessfully to get my dealer to support the front uppers being replaced. Looking forward to hearing how the replacement improves your ride.16 D4 Landmark
05 D3 HSE V8
THE original D4 spotter
16th Mar 2019 12:41 am
Gareth Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26775
Yay!!! 😁Happy days!
WD approved all the work, front lower, upper both sides and rear upper.
It’s taken a while, but worth it.
18th Mar 2019 11:21 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73086
Turns out they think it needs front lower and upper arms both sides, and also rear uppers.
it's all that demanding terrain around Bramhall.
18th Mar 2019 12:03 pm
James W
Member Since: 27 Mar 2008
Location: Riyadh, KSA
Posts: 3079
Did WD charge you two excesses? One for each side? They did for me despite me protesting that you would only ever replace in pairs anyway, even if (weirdly) only one side was gone.D4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - Gone to someone with less sense and more time to enjoy it
2016 Toyota Hilux Invincible - Liberating experience
18th Mar 2019 12:58 pm
Gareth Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26775
Finally got the car back this evening. £2300 lighter, hopefully WD will refund me £1860 ASAP.
I was charged 4x excesses. (£50 each) plus they wouldn’t pay for the four wheel geo check, which I paid for myself. Also the labour rate is capped at £114 per hour, and GS charge £140. I suppose they could have charged 6 x excess because it had front upper and lower wishbones both sides. So I’m grateful for that.
Anyway, all corners are good, and it drives like a new car.
22nd Mar 2019 6:42 pm
Littlewill
Member Since: 14 Sep 2015
Location: Lincolnshire
Posts: 484
Its nice to read a warranty story with a decent ending. Usually its the B@#!+rds wont pay out even though you've been a loyal customer for years etc...
22nd Mar 2019 7:00 pm
Gareth Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26775
Er, I haven’t got the cheque yet !!
23rd Mar 2019 8:00 am
Iceman08
Member Since: 22 Sep 2014
Location: Hereford
Posts: 2284
I had no idea they charged their excess like that, is it per item or per side?
23rd Mar 2019 10:28 am
Gareth Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26775
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Whats the mileage Gareth?
