Member Since: 06 Mar 2018
Location: Wiltshire
Posts: 392
Trailer n Halfords = shocking communication
I’m about to turn 50 and I’ve been on about it for ages about getting a trailer. Unknown to me my wife has purchased a trailer from Halfords (Erde 143.2) for our occasional requirements. When she placed the order she specified not to deliver before the 21st Jun. The trailer turned up last week as I arrived home from work with a delivery van blocking the drive. Anyway the surprise was blown as the home assembly trailer was unloaded and the axle was the dead give away - wife was not best pleased. Opening the packaging to assemble it revealed something like a forklift had driven over it with forklift arm stabs in the panelling. We decided to return it and boxed it back up. My wife rang H customer services twice waiting 13 mins & 18 mins each, eventually emailing them receiving the auto reply - getting back to you in 24hrs malarkey. Nothing received from them but received a call from a unknown courier Co to say a scheduled delivery will be made on Wednesday, are you collecting the old one?. The woman didn’t know what was being delivered just checking that somebody will be in.
Mrs P-D rang Halfords again following day and got to speak with somebody and gave all the information incl 2nd delivery. The response was send the info in on email with photo’s (which she took before reboxing) and a manager will deal with it - still waiting some 5 days later and yesterday’s delivery didn’t turn up. My wife is not best pleased at the lack of communication and has contacted the CEO Graham Stapleton.
In the big scheme of things it’s only one per chase and it’s not a tremendous spend but really... Only my sons girlfriend is in today and she couldn’t assist the driver to unload it. We still have the 1st trailer boxed in the garage.
if they -up collecting the first one then you have spares !!
or if damage is cosmetic ... you could probably sell it on quite easily.
13th Jun 2019 8:22 am
nigethecat
Member Since: 11 Sep 2016
Location: Marnoch
Posts: 4247
As previously said, keep it... you've made reasonable attempts to have it collected and any more than that is down to them...
Halfords customer service is quite pathetic... much easier going in to a local branch and speaking to the manager.. they can usual get things sorted pretty quick..
There's a lot worse for sale on Ebay ! post some photos on here and you'll probably have it sold by the end of the day !I want to see the sweets before I get into your windowless van... I'm not stupid!
Corris Grey D4 Commercial SE 2016
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13th Jun 2019 10:30 am
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
If my wife bought me a trailer for my 50th birthday ....then it wouldn't be the trailer I'd be looking to send back 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
13th Jun 2019 10:48 am
BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
Had they invented the wheel when you were 50
13th Jun 2019 11:24 am
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
While I do appreciate that half of the country is living caveman times ...if 2017 is still defined by the timescale of the Gregorian calendar then yes it had 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
13th Jun 2019 12:21 pm
Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7441
I bought some Erde side extensions from them recently. They overhung the ends of the pallet and it looked like someone had been jumping up and Dow on the overhang. The metal was bent, but fixable. Definitely need a different carrier.
I’ve found my Erde trailers so unbelievably useful that I went back and bought a bigger one within the year! 2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: 2 x FL2 as “second” cars 🙄
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
13th Jun 2019 1:20 pm
Stevepd
Member Since: 06 Mar 2018
Location: Wiltshire
Posts: 392
DG wrote:
If my wife bought me a trailer for my 50th birthday ....then it wouldn't be the trailer I'd be looking to send back
I’m really hard to buy for and like I said I’ve been dropping hints we need one or the world will stop spinning.
She is really good to me, we’ve been married 30 years this year. Oh and we’re going to France as well
13th Jun 2019 1:25 pm
Stevepd
Member Since: 06 Mar 2018
Location: Wiltshire
Posts: 392
BBDisco3 wrote:
Had they invented the wheel when you were 50
I was born before the moon landing & Concorde, both which seem a million years ago.
13th Jun 2019 1:27 pm
al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10355
Thats a bit mean taking her to France just because she brought you a trailer - I assume you are leaving her there?
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14th Jun 2019 6:09 am
Stevepd
Member Since: 06 Mar 2018
Location: Wiltshire
Posts: 392
It’s still not arrived. Mrs P-D is going to go nuts . If it doesn’t turn up by the end of the day she going to cancel the whole thing and we’ll look elsewhere.
14th Jun 2019 2:55 pm
Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7441
If you do get the chance to order again, order one size larger! 2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: 2 x FL2 as “second” cars 🙄
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
15th Jun 2019 6:14 am
Stevepd
Member Since: 06 Mar 2018
Location: Wiltshire
Posts: 392
Update. My wife received a call yesterday from Halfords customer services. They have been really busy and apologised for the 6 day wait for any communication (no reply from the CEO Graham Stapleton). Short version is they have to collect the damaged trailer before dispatching a replacement. Upon dispatching a replacement they will “offer compensation”. It’s getting collected on Tuesday.
Red Merle - thanks i’ll mention it. having been there what would you recommend
15th Jun 2019 6:53 am
Red Merle
Member Since: 30 Aug 2014
Location: Liskeard
Posts: 7441
Always go larger than you think you’re going to need, because you WILL use it! The sweet spot with Erde’s starts with the Erde 153 (one up from the 143) and above, with full size wheels (with 13” car size tyres), “A frame” draw bar, a tipping body and more robust construction, but it’s still light enough to push around with no effort. Go for the largest variant that you can store and justify the cost of, as the longer the trailer is, the easier it is to reverse and the more stable it becomes, especially when you can spread the load low down, rather than pile it high.
If you can justify a 213, you’ll be able to fit sheets of plywood and the wheels are far enough apart to straddle the speed cushions that the car will straddle
To illustrate the difference;
Erde 143:
Erde 153:
2011 - 2015: 3 x FL2
2015 - 2017: 2 x D4
2017 to date: FFRR SDV8
2023 to date: 2 x FL2 as “second” cars 🙄
2021 to date: Hinckley built ‘14 Triumph Trophy 1200
2022 to date: Hinckley built ‘14 Triumph Trophy 1200 & sidecar!
(One of only two known to exist in the world!)
15th Jun 2019 10:49 am
Stevepd
Member Since: 06 Mar 2018
Location: Wiltshire
Posts: 392
A small update. The trailer was booked for collection on Tuesday. The courier turned up on Monday expecting only one parcel. I said there’s three parts to make the one trailer. Luckily I was in (shift worker) or else nobody would have been there. Then contrary to Halfords instruction that they must receive the trailer before dispatching it, a courier turned up to an empty house yesterday to deliver it. Put a card through the door. Contacted the courier company yesterday and they have no record of a delivery to our address and the consignment number left on the handwritten card does not exist.
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-up collecting the first one then you have spares !!
post some photos on here and you'll probably have it sold by the end of the day !
. If it doesn’t turn up by the end of the day she going to cancel the whole thing and we’ll look elsewhere.
