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astonbuilder
Member Since: 29 Sep 2006
Location: MIDLANDS
Posts: 8143
  
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Work has just moved us from Google mail to Outlook and that includes 'Teams' for instant messaging/chat, etc.
My wife is on Outlook also in a different company.
Initially I could 'see' her as live on the system but when I messaged her I got a message saying "Failed to send. This user is unavailable or offline. We've sent an email instead"
I can see she is online/available and just assumed one or other of our company firewalls wouldn't allow this. She doesn't get an email either.
Then she sent me a message and I could both receive and reply to them so I then assumed a firewall setting allowed messages if she initiated them. Then just to confuse me that then didn't work.
Trying to find a 'pattern' to the work/doesn't work occurrences has had me try the teams chat feature on my private phone, work phone, laptop both on home and work wifi and (on phones) on home and work wifi and 4g. Can find no 'pattern' of events that I can determine why it works sometimes but not others.
No great shakes as will just default to text/WhatsApp but wondering if anyone can pinpoint a reason why it arbitrarily works sometimes and not others?
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 31st Jul 2019 9:57 am |
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MikeO
Member Since: 15 Jan 2014
Location: The Cotswolds
Posts: 1391
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Is your wife on Teams or Skype for Business?
I'd say it's unlikely to be a firewall issue (so trying different networks / devices is unlikely to "fix" it). More likely a configuration issue.
For federation to work (ie for two different organisations to communicate via Teams) both have to opt in AFAIK. 2016 Skoda Octavia VRS Estate
<gone>2009 FF Vogue TDV8 Buckingham Blue</gone>
<gone>2015 BMW 520D SE (not my favourite car)</gone>
<gone>2009 D3 HSE Galway Green</gone
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| 31st Jul 2019 10:11 am |
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astonbuilder
Member Since: 29 Sep 2006
Location: MIDLANDS
Posts: 8143
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We are both on Teams and have same 'chat' screens.
Guess both must be opted in as it works sometimes but not others. Been into settings and can't see anything about 'external' or settings for users, etc.
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| 31st Jul 2019 11:38 am |
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James W
Member Since: 27 Mar 2008
Location: Riyadh, KSA
Posts: 3079
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There have been many confusions like this following O365 migrations due to how contacts are now handled. If your wife was a contact in your phone it may have brought her in as a contact in O365 but as she is not part of your corporate grouping and is not confederated you can't chat
Skype for Business is going eventually and everything will be via Teams D4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - Gone to someone with less sense and more time to enjoy it 
2016 Toyota Hilux Invincible - Liberating experience
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| 31st Jul 2019 11:43 am |
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astonbuilder
Member Since: 29 Sep 2006
Location: MIDLANDS
Posts: 8143
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but that's it; we can chat, sometimes
Today a message I sent her didn't go through (had the response as per the OP), she has sent me messages and I can respond and then that stopped working and then worked OK again and I haven't moved from my office and messages have all been displayed on phones and laptop
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| 31st Jul 2019 11:50 am |
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kajtzu
Member Since: 10 Aug 2017
Location: Helsinki
Posts: 6757
  
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This document is “slightly” skewed towards IT admins but should give you an overview of what is supported and what isn’t - https://docs.microsoft.com/en-us/microsoft...nal-access.
If it works sometimes (randomly, etc.) it will require troubleshooting by either a. IT, b. Microsoft support, c. (Typically) a and b. There are a lot of really interesting ways federation can fail.
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| 31st Jul 2019 12:03 pm |
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astonbuilder
Member Since: 29 Sep 2006
Location: MIDLANDS
Posts: 8143
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That sort of makes sense Kajtzu on reading through but I won't be asking admins to ensure I can 'have a chat' with my wife when needed 
Just seemed odd it works sometimes and not others. Given that sporadic nature I'll defer to WhatsApp or whatever when telling SWMBO "get the dinner on love, I'm on my way home" 
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| 31st Jul 2019 12:25 pm |
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kajtzu
Member Since: 10 Aug 2017
Location: Helsinki
Posts: 6757
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Well there are like 42 (at least) different things which can affect it - for example assuming you have a company laptop:
At work, vpn on or off
At work, wired network or wireless network
Anywhere, connected using connection sharing (so through your phone) but without VPN
Etc.
Since teams is a cloud service usually having corporate vpn on or being behind the corporate firewall(s) obstructs things.
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| 31st Jul 2019 12:36 pm |
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Leon
Member Since: 26 Apr 2014
Location: Leamington Spa
Posts: 434
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We have just moved to teams this week also. I'm a service engineer and apparently all our service manuals are on it etc.
Looks like its gonna be one big learning curve?  
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| 4th Aug 2019 6:22 pm |
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kajtzu
Member Since: 10 Aug 2017
Location: Helsinki
Posts: 6757
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Most likely they’re files? So they’re really on a sharepoint somewhere. That’s what teams uses for file storage.
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| 4th Aug 2019 6:26 pm |
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Leon
Member Since: 26 Apr 2014
Location: Leamington Spa
Posts: 434
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Thanks, looks like I'm really gonna have to get my head around the workings this week. Can anybody recommend a idiots guide online .
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| 4th Aug 2019 6:30 pm |
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astonbuilder
Member Since: 29 Sep 2006
Location: MIDLANDS
Posts: 8143
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Have to say I'm fairly impressed with Outlook over Google so far. Lots of little things to 'get used to' that have changed and Outlook email has a few gripes with it but the 'Teams' meeting calls is slick and really good - from calendar just click 'join now' either from laptop or mobile phone and its so much better than previous teleconference calls, etc.
Fairly intuitive to use so far and I haven't launched my laptop out the third floor window so can't be that bad if I can get along with it
Messaging with SWMBO still sporadic but seems that if she initiates a conversation it works OK (most of the time.....)
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| 5th Aug 2019 8:19 am |
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