kevofcov
Member Since: 06 Nov 2007
Location: Other end of M69
Posts: 569
  
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| Never understood the following (JLR showroom) |
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The following is exactly as it happened.
I decided to buy a D4 from my local dealer in Coventry. Me ‘I will give you the screen price but can you provide a 3rd key and some mats to sweeten the deal’ Salesman ‘no’
Sale lost – I purchased from Sturgess in Leicester.
I’ve always thought this was bonkers and have never understood it. Any thoughts?
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 22nd Jan 2024 7:38 pm |
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Moo
D3 Decade
Member Since: 13 Aug 2010
Location: UK
Posts: 14385
  
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He probably knows he'll sell it quick anyway so its no skin off his nose. New Defender L663 110 SE (known as Noddy!)
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner 
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control
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| 22nd Jan 2024 7:46 pm |
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NJSS
Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 10796
 
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Presumably you are talking about Sytners in Allesley IIRC.
Not this branch but I have had good service from their branches in Portsmouth & Northampton.
It seems a funny attitude, bearing in mind their mark-up.
Glad to hear you got a decent deal elsewhere.
NJSS
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| 22nd Jan 2024 7:47 pm |
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Pete K
Member Since: 15 Jan 2016
Location: GL
Posts: 10676
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It probably only had one key
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| 22nd Jan 2024 8:08 pm |
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nebc100
Member Since: 20 Sep 2017
Location: Altlinster
Posts: 420
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I have had the same… twice…
Had an offer for a brand new defender from LR dealer… took the offer to my local dealer and said that I would order from them if they could match the price…. They said they couldn’t… so I went to the place I had the offer from…
Same for an evoque…
Do the dealers not want to sell new cars?
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| 22nd Jan 2024 9:03 pm |
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nigethecat
Member Since: 11 Sep 2016
Location: Marnoch
Posts: 4244
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Nothing new, I’m looking at the new Defender, Elgin dealer “no chance of any discount”, Aberdeen dealer “£3k off”.. guess who’s getting the order?  I want to see the sweets before I get into your windowless van... I'm not stupid!
Corris Grey D4 Commercial SE 2016
Zermatt Sliver 2007 D3 SE manual (gone)
Indus Silver D4 HSE 2015 (gone)
Bonatti Grey D3 HSE 2006 (gone)
White D3 S (LHD) 2007 (gone)
Firenze Red D4 HSE 2014 (gone)
Black RRS 3.6TDV8 2008 (gone)
Rusty Green Defender 110 1997 (gone)
Black FL2 HSE 2013 (gone)
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| 22nd Jan 2024 9:42 pm |
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pjm-84
Member Since: 04 Oct 2016
Location: Hampshire
Posts: 2589
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Had this a few times and now I have next to no patience. Most are indifferent but it does make me smile when a dealer takes offence
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| 22nd Jan 2024 9:56 pm |
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nigel207
Member Since: 26 Mar 2009
Location: Nottinghamshire
Posts: 1359
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In 2016, a friend of mine wanted to buy a new FFRR Vogue SE with extras. He did some internet searching and got a response from Sturgess at Leicester offering a percentage off list price. As his family home is near Guildford, he called in at his local dealership to see what they would do. “The price is on the screen sir” was the reply. “I know, but a competitor is offering this deal.” “The price is on the screen sir”, the robot answered.
Commuting to his weekday residence in Chesterfield, he called in at Sturgess. The salesman said yes to what they’d offered and to any other additions, but then asked if he’d thought about the Autobiography which would have most of the extras he wanted plus others, and would be cheaper. The extras not included were things like an electric tow bar. He handed the cheque over there and then.
Obviously there are some dealers that have things FAR too easy!
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| 23rd Jan 2024 9:25 am |
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RogB
Member Since: 15 Jun 2018
Location: Mansfield
Posts: 1729
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a few years ago after buying an approved used Evoque, that hadnt been serviced or valeted and had been badly repaired after a prior accident their salesman then tried to sell me a much lower spec base Freelander 2 to replace it on the basis that it had tinted windows and sidesteps. He got quite offended when i asked him to get a salesman who a) knew LR products and b) respected customers and didnt talk down to them
LR dealers are pretty much useless these days IMO, its bad enough having to deal with independent car salesmen never mind a muppet in a posh showroom 2011 D4 XS 305 MY12 - gone but not forgotten
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| 23rd Jan 2024 10:27 am |
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Inigo
Member Since: 28 Feb 2012
Location: Kent
Posts: 299
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Whenever I have bought a Land Rover from a dealer, I have always been better informed than the salesman, which I guess would be the case for most of us on here.
When I bought my first Disco, I asked for the chassis number so that I could check the build sheet on Topix to see what extras were included. The salesman was not aware of this system and called his mates over to show them.
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| 24th Jan 2024 6:07 pm |
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nebc100
Member Since: 20 Sep 2017
Location: Altlinster
Posts: 420
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A dealer recently told me that the cars were much better built now since LR had just started giving 5 year warranty on all their vehicles.
He could understand why I started laughing!!!
He then told me all sorts of rubbish about LR being exempt from having to have Winter Tires (it was in Germany) during winter spells.
I ordered the car, but later the salesman was such an idiot that I asked to talk to manager.
Turns out the manager was also an idiot. I told him what the salesman had said and how he had spoken to me, and the manager simply told me to “grow up and sort it out yourself!!”
Then when I wished him a good evening but didn’t thank him for his call, he banished me from the garage and cancelled the order.
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| 25th Jan 2024 6:28 am |
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V8man
Member Since: 01 Jan 2021
Location: Dunno i was just following the satnav😳
Posts: 288
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| Re: Never understood the following (JLR showroom) |
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kevofcov wrote:The following is exactly as it happened.
I decided to buy a D4 from my local dealer in Coventry. Me ‘I will give you the screen price but can you provide a 3rd key and some mats to sweeten the deal’ Salesman ‘no’
Sale lost – I purchased from Sturgess in Leicester.
I’ve always thought this was bonkers and have never understood it. Any thoughts?
.
Couple of years ago we tried to buy a mini cooper s for swimbo only asked for a front set of mats and they refused, 2 weeks later mini still for sale for a grand less !!!!!! 1996 Defender -died (now in landrover heaven😇)chassis to ashes , rust to dust !
2004 Defender td5 gone
2012 Evoque gone
2007 D3 V8 HSE
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| 25th Jan 2024 12:41 pm |
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nebc100
Member Since: 20 Sep 2017
Location: Altlinster
Posts: 420
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WOW... I didn't know that floor mats for Mini Cooper S were so expensive. 
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| 25th Jan 2024 12:42 pm |
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pjm-84
Member Since: 04 Oct 2016
Location: Hampshire
Posts: 2589
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| Re: Never understood the following (JLR showroom) |
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V8man wrote:kevofcov wrote:The following is exactly as it happened.
I decided to buy a D4 from my local dealer in Coventry. Me ‘I will give you the screen price but can you provide a 3rd key and some mats to sweeten the deal’ Salesman ‘no’
Sale lost – I purchased from Sturgess in Leicester.
I’ve always thought this was bonkers and have never understood it. Any thoughts?
.
Couple of years ago we tried to buy a mini cooper s for swimbo only asked for a front set of mats and they refused, 2 weeks later mini still for sale for a grand less !!!!!!
Lol reminds a bit of the JCW I bought. I offered 1700 less than screen price because I thought it expensive for the specification. The sales manager rang me back and was in a bit of a quandary. He confessed that the first to buy normally was the best offer but its was a little low and maybe that they had miss priced the car. Did he take it or did he wait longer? I left it with him but a JCW came up over the weekend which I subsequently bought. I kept a watch on the other Mini and it disappeared once its hit 16.5k from the approved used, £300 less than I had offered a few months earlier. I did let him know that I bought the one that came up for £21k and he agreed it was a much better buy.
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| 25th Jan 2024 3:08 pm |
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kevofcov
Member Since: 06 Nov 2007
Location: Other end of M69
Posts: 569
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| Re: Never understood the following (JLR showroom) |
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.[/quote]
Couple of years ago we tried to buy a mini cooper s for swimbo only asked for a front set of mats and they refused, 2 weeks later mini still for sale for a grand less !!!!!![/quote]
Bonkers completly bonkers
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| 25th Jan 2024 4:10 pm |
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