davidfox123
Member Since: 22 Sep 2009
Location: Southam, Warwickshire
Posts: 6
  
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Soap box time! Just called in to main dealer to get a simple problem checked. My 05 Discovery had the recall Q045 done to rectify the electrical gremlins by the previous owner last December. It's now showing all the symptoms of being faulty, ie remote stereo controls have a mind of their own, cruise sometimes works, airbag light sometimes on. Now the best bit, & I quote:-
"Warranty work isn't covered by warranty." My response was that it wasn't warranty work but a safety issue recall, therefore it must be covered under warranty.
"We'll charge you £44.50 plus vat to plug in to the diagnostics, if it is faulty we'll take it up with Land Rover but doubt if they'll pay."
I have owned in excess of 50 cars of which this is my 11th Land Rover product & I now remember why I won't set foot in a poncy showroom to be treated so badly at such ridiculous rates. The coffee's not even that good!
How difficult would it have been just to check whether it was the actual old fault back again.
Any comments or previous experiences please. Thanks Dave
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 2nd Nov 2009 8:06 pm |
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DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
 
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name and shame then change dealer - competition is tough at the moment - dont give them a second chance if you have no loyalty / confidence in them  Duncan
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If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
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| 2nd Nov 2009 8:36 pm |
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simoniz
Member Since: 28 Oct 2007
Location: The green green grass of home!!!!!
Posts: 3759
 
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Totally agree Dunc 
Did what you suggested and my god 360 degree positive experience on ALL past dealership experiences - big up to M J Fews !!!!!......
At the end of the day what have you got to lose 
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| 2nd Nov 2009 8:53 pm |
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DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
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did mjfews sort you out ? Duncan
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If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
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| 3rd Nov 2009 6:54 am |
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davidfox123
Member Since: 22 Sep 2009
Location: Southam, Warwickshire
Posts: 6
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Guy Salmon Coventry, maybe I should take it back to Stratstone in Newport Pagnell who did the recall work?
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| 3rd Nov 2009 7:55 am |
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simoniz
Member Since: 28 Oct 2007
Location: The green green grass of home!!!!!
Posts: 3759
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Go nowhere near Strats in Newport my friend they ballsed up a recall job on my D3 which has now cost me big time............ add to that was sent away after being told there was nothing wrong with my D3 which has turned into £2,500 of really wrong with my D3 which was diagnosed in 24 hours of MJ Fews taking the vehicle in thus confirming all I had raised as issues previously 
AVOID AVOID AVOID.............
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| 3rd Nov 2009 9:44 pm |
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SJR
Member Since: 09 Aug 2006
Location: East Manchester
Posts: 4030
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Are you talking about the same Newport (Pagnall)  I believe that every human has a finite number of heart-beats. I don't intend to waste any of mine running around doing exercises.
Buzz Aldrin (1930 -
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| 3rd Nov 2009 9:51 pm |
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simoniz
Member Since: 28 Oct 2007
Location: The green green grass of home!!!!!
Posts: 3759
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Oh f  k got it wrong AGAIN............. 
MUST READ POSTS FIRSTS BEFORE REPLYING !!!!!! 
Anyhow advice still stands regarding Stratstone Newport - Wales.......
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| 3rd Nov 2009 10:11 pm |
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al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10352
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I've got some faulty pixels on my stereo, that these idiots wouldn't even get up from behind the service desk to walk out on the car park to look at. Had to book it in to get to looked at. Made them come and collect the car so it didnt inconvienience me.
They wouldnt know customer service if it bit them on the nose - too hung up in process (as are most dealers, although a lot of it is driven by LR themselves)
Al Volvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
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| 4th Nov 2009 9:04 am |
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