Member Since: 19 Mar 2007
Location: Surrey
Posts: 42
Lookers Park Royal
Just ordered my new D4 from Lookers after all the recommendations they get on this site.
James and Matt do go the extra mile and inspire faith and confidence with their excellent product knowledge and friendly no nonsense approach. Well done to them. If the rest of the sale goes as well I will be delighted.
Just got to wait till March now
Also contacted Yeovil again due to the good feedback on here. They also responded very well to my enquiries. but Park Royal is a lot closer to me.
15th Jan 2010 7:01 pm
grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6402
just make sure u never go back to hem for service m8 it is a nightmare feking hard core nightmare
was for me at least last two times brrrrrrr
rgds
Oh er, just booked mine in for it's first service and brake recall......were very good on the sales front...what was wrong with the service?
15th Jan 2010 8:37 pm
Lookers Park Royal
Member Since: 29 Nov 2008
Location: London
Posts: 301
Steve,
Many thanks for your business and it was a good to meet you both last week. Matt and I will certainly make sure that everything goes smoothly.
With regards to the service dept, apologies if anyone has not had the level of service that they should expect. We will never claim to get it right 100% of the time, however it is important to learn from any mistakes. grzesiul, if you would like to PM or email me with your details and an explanation of how we let you down then I will certainly make sure that it is investigated.
........ poor service is certainly not a regular thing!
If anything is untoward then please let me know as my office is next door to that of the Service Manager, Andrew Shilley! Lisa Wilsher looks after the majority of our forum members, and is highly praised on many of the forums that we sponsor. When in doubt ask for Lisa!
Steve, thanks again and we look forward to seeing you soon!
Regards,
James
16th Jan 2010 10:02 am
Lookers Park Royal
Member Since: 29 Nov 2008
Location: London
Posts: 301
grzesiul,
I've just worked it out (regarding who you are)...... Yes, we did let you down in a most unusual way and one which I have only heard once of in the last 10 years with LR. I understand that it is being resolved at the moment.
I agree, you have had a nightmare, however it is certainly not typical of us.
James
16th Jan 2010 1:01 pm
Bill Wright
Member Since: 03 Nov 2007
Location: Glorious Devon
Posts: 3254
How I wish all the LR Dealerships would study this forum as James at Looker's does.
Life would be so much simpler.
Bill WrightNever take life too seriously. Nobody gets out alive anyway.
D4 SDV6 SE Tech Kaikoura Stone MY15.
16th Jan 2010 4:09 pm
grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6402
you worked me out lol
I do not want to go in to detail but that thing you mention is not the biggest issue i have with you guys, it happens as you say very rarely
I am talking about the rest which was appalling hope you service dept learned their lesson and I am quite happy it happen as I had finally got transfer case done properly and cars drives like dream it is so much quieter now can not get used to it....
I let the whole thing go and still waiting for the promised statement from Andrew.
rgds
Grzegorz
16th Jan 2010 5:11 pm
Lookers Park Royal
Member Since: 29 Nov 2008
Location: London
Posts: 301
grzesiul wrote:
I let the whole thing go and still waiting for the promised statement from Andrew.
rgds
Grzegorz
I'm glad it's all been sorted out, and I understand you were in the other day (possibly yesterday). I have emailed Andrew to ask him to update you regarding the statement you mention.
Thanks for confirming that you are who I thought you were!
James
16th Jan 2010 5:24 pm
grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6402
now I feel being targeted lol
u not gonna drive me over with bigger car or something hmmm
cheers
grzegorz
16th Jan 2010 5:26 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73081
So few details!!! Did they drive over you with a little car???
16th Jan 2010 5:53 pm
grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6402
DSL my car loves me as I take care of it well, would never let anyone do it to me lol
16th Jan 2010 5:56 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73081
16th Jan 2010 5:59 pm
grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6402
it has to got something to with some planetary alignment or something lol
16th Jan 2010 6:08 pm
steve_farrant
Member Since: 19 Mar 2007
Location: Surrey
Posts: 42
You see.
This is what impresses me.
From all the posts I have seen regarding this dealer,(and there are plenty more on the RRS site) whenever someone mentions a problem James immmediately puts his head above the parapet AND DEALS WITH IT _ QUICK. Even if the problem is not with his dept. Even if they have cocked up, he puts his hand up, apologises and does his best to make it right.
If only all dealers were like this.
17th Jan 2010 10:03 am
grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6402
should only James be a member of service dept i guess all would have gone differently but it has not so perhaps we should all suggest him to be promoted to other position with some influence to make things go right at park Royal
and besides he has not solve anything although I appreciate his response (each one of them) as other people do not seem to be interested in any sort of information flow...
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
but Park Royal is a lot closer to me.
