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djangonut
Member Since: 13 May 2007
Location: Leicester
Posts: 28
  
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| Sturgess Leicester Safety Recall |
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My Disco was due for the brake servo safety recall.
Sturgess picked up the car at 7.45 a.m., and returned it by 11.30 a.m.
In addition to the safety recall work, it had another warranty issue sorted. (Information display was constantly scrolling time, range, mpg etc.) My absolutely filthy motor which had been out shooting over Christmas and New Year full of muddy dogs and people, plus all the recent snow muck, came back gleaming and even the inside had had some attention with a vacuum, with mats removed and cleaned.
How's that for service?
I've ordered a Disco 4 from Sturgess for delivery in March.
John
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 13th Jan 2010 12:27 pm |
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smartfp
Member Since: 10 Mar 2009
Location: Warwick
Posts: 16
  
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Hi I also had break recall, also had other warranty issues to look at as well as a steering wheel swap. However i was asked when i needed the car back and when i said by lunchtime (3.5hours min) was told that would cover the recall!!! Upon pointing out the letter stated 2 hours was told "thats in an ideal world!!!!" I'm sure you will all agree that it is far from an ideal world with the prices these stealers like to charge!!! Oh and it came back just as dirty as it went in. BMW have the edge on customer care in the midlands!
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| 27th Jan 2010 9:18 pm |
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gilmore
Member Since: 16 Jan 2005
Location: On the sofa
Posts: 2185
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| Re: Sturgess Leicester Safety Recall |
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djangonut wrote:My Disco was due for the brake servo safety recall.
Sturgess picked up the car at 7.45 a.m., and returned it by 11.30 a.m.
How's that for service?
I've ordered a Disco 4 from Sturgess for delivery in March.
John
I rate Sturgess as well. Much better than $trat$tone up in Nottingham for service.
regs
rob All opinions expressed in this posting are my own and are not necessarily those of someone who knows what they are talking about.
Land Rover Defender V8, 50th Anniversary Edition
Mercedes ML350CDI
HM Moto CRE300X
Honda CRF250X
1974 Honda CB750K4
1975 Honda CB750K5
Ford Transit Custom (for the bikes)
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| 27th Jan 2010 10:31 pm |
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redjelly5000
Member Since: 18 Jul 2008
Location: Rugby
Posts: 473
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Lived in Leicestershire until 2 years ago, and Sturgess was my local, but in their old premesis before they moved snugly in with their Jag franchise. Always found the parts guys to be top notch, and very helpful indeed, but the service department was the worst service I ever recieved from anywhere I've ever been, and on several occasions too, so it wasn't like they were just having a bad day or anything.
I had to argue every single warranty issue to the death, and only when I got LR head office involved did they bow to their superiors and get the work done, and on one occasion I had cause to walk straight out of the service dept and directly into the office of the dealer principle, who agreed with my complaint.
Worst servicing place ever. Would never use them again, except for parts. D3 TDV6 HSE 2008 Buckingham Blue (current)
D3 TDV6 HSE 2009 Zermatt Silver (previous)
D3 TDV6 HSE 2005 Maya Gold (previous)
D2 TD5 ES 1999 (previous)
Defender TD5 swb hard top 2005 (previous)
Defender 300tdi swb hard top 1994 (previous)
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| 29th Jan 2010 4:09 pm |
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bambi
Member Since: 10 Apr 2009
Location: south yorkshire
Posts: 2059
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Guy salmon sheffield, the wife dropped the car off on time, was asked if she would like to be dropped off at meadowhall for a bit of R&R Ladies style, she declined bless her, got car back in 50 mins granted still mucky but she was in a rush.
Oh and fixed a height sensor which was apparently faulty, not that i'd noticed.
top marks for GS.
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| 29th Jan 2010 7:18 pm |
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