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Woolmeister
Member Since: 26 Mar 2007
Location: Chandler's Ford
Posts: 3464
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| Lancaster Land Rover, Reading |
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Have to say, another good experience from this dealer yesterday:
Had the old EPB screaming problem (that has been so widely reported on this site) and some knocking/clicking transmitting through the steering wheel. Within a couple of hours of me dropping it off they called to tell me what the problem was there (part of the steering shaft needed replacing) and by 2pm they called to let me know it was all done and would be washed and ready to collect by 3pm.
Both jobs done under warranty.
Excellent customer and technical service from this dealership once again. Keep-up the good work, lads! 
Woolmeister 2021 BMW iX3 Premier Edition in Carbon Black ⚡️🔌
2019 Škoda Kodiaq 2.0 Tdi 190 DSG Sportline in Quartz Grey. Excellent vehicle. Gone.
2017 Discovery Sport HSE Auto in Carpathian Grey and Ebony Leather. Modern JLR Junk. Gone.
2007 Discovery 3 TDV6 S Manual in Zermatt Silver with Ebony Cloth (143k) Gone, but now patrolling the Asia section of the West Midlands Safari Park!
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 11th Dec 2009 7:49 pm |
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crews control
Member Since: 18 Mar 2007
Location: Dorset
Posts: 5011
  
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Like to second that recommendation for Lancaster Reading... I had my cracked sunroof tracks replaced last week. All under warranty and three months after the warranty had expired! (reported when there was still 1 month to go). Good service and nice smelling clean car by 4pm. 2005 D3 HSE
2011 D4 Landmark
2016 D4 HSE Lux
2017 Ford Tourneo VR46
Club Waitomo
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| 11th Dec 2009 10:25 pm |
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wriggley monkey
Member Since: 22 May 2006
Location: UK
Posts: 2
 
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Have been okay with me too.
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| 4th Jan 2010 10:49 pm |
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character
Member Since: 31 Dec 2007
Location: wiltshire
Posts: 5781
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me as well, opps, sorry I do work for aston/lamborghini next door 
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| 4th Jan 2010 11:36 pm |
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bigcarpchaser
Member Since: 13 Oct 2007
Location: Camberley
Posts: 2270
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They're Ok. Never have any courtesy cars though!
Perhaps you can sort me out at Lambo next week Character? I'll only need it for an hour Welcome "Lola" 
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| 5th Jan 2010 8:45 am |
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J
Member Since: 11 May 2009
Location: Surrey
Posts: 243
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Not been impressed on my only visit - service desk were particularly unhelpful and wouldn't even come out to look at my wrinkly seat covers as "they'd never heard of the problem". Never been back!
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| 5th Jan 2010 3:36 pm |
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gringle
Member Since: 30 Sep 2007
Location: Twyford, Berkshire
Posts: 126
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My D3 returned today - fixed in 2 hours + MOT by Lancaster Reading (after 2 days at Stratstone Wooburn Green trying to fix the same problem).
Nothing but praise for the Lancaster team - the chaps on the Service desk aren't the most smiling, but they know their stuff and every time I've been there, the car is always perfectly fixed and they've listened and done everything that I've asked.
Even if they don't have a hire car available - if you're there at 8am, they'll give you a lift to Reading Station or local area.
Full Marks Rob aka gringle
D3 07 TDV6 HSE Stornaway Grey [X100 ***], Mantec Plate, Black badges, disco3.co.uk sticker on the tailgate.
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| 2nd Mar 2010 6:39 pm |
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Hijack
Member Since: 19 Jul 2006
Location: Hampshire
Posts: 381
 
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Got my D3 serviced at Lancaster Reading recently. Good, efficient and professional. D3 XS Manual - gone
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| 28th Mar 2010 6:56 pm |
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