Member Since: 10 Sep 2009
Location: North Somerset
Posts: 288
Bodywork damage whilst in Yeovil
Took SWMBO D3 into Yeovil yesterday to have 4 wheel alignment and a few other warrenty jobs looked at ! Great service and made very welcome as usual ! However when i got home i noticed a crease in the N/S front door (looks as if the door was opened into something) It definately wasnt there when i took in as i had cleaned and polished over the weekend before taking it in !
I have no proof it was them and they made no mention of it when i collected last night ! What should i do ?
21st Apr 2010 7:28 am
Ken
Member Since: 20 Feb 2006
Location: Here
Posts: 10865
Talk to them first
21st Apr 2010 7:29 am
DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4401
I have had this before with several garages and you may find they say that they inspected car before and after work and didn't cause damage. You are in a bad position because you have left the site without reporting it.
Only thing that will save you is good will on their behalf.SOLD - 23my Range Rover Sport D300 Dynamic SE
21st Apr 2010 9:20 am
roamingman
Member Since: 25 Jun 2008
Location: aberdeenshire
Posts: 525
My car went in for the recall, after 10 days looked under bonet to check oi,l water, top up screen wash, and noticed that the brackets for the headlights were brocken when to garage they agreed to replace, very happy whith thier after care service. convoy For Heroes record holder (348)
Live life 'til you die
Team Teddy Bears Picnic
Have you called up anybody in the service dept or Peter our DP to discuss ??
01935 426600TLO has left the building.......
I no longer work for a Landrover Dealer
My little chilli sauce business http://www.thechillees.co.uk
if you would like to order anything just give me a shout
Good customer service comes when things don't go to plan. Nice to see that once again Yeovil are listening and offering help when things go wrong.I know it's not considered "kind" to say no these days, but no. Just no, ok? And if it's not ok, still no.
21st Apr 2010 10:45 am
parrot
Member Since: 10 Sep 2009
Location: North Somerset
Posts: 288
I have now spoken to Doug who was absolutely fantastic and offered to sort out when it goes in for some warranty work mid May ! Doug was very apologetic.
Fantastic customer service, and a big thank you to Doug !
I for one will highly recommend Yeovil to anyone as the prompt response given was second to none !
Thanks again Yeovil ! (After all it was my word against theirs)
21st Apr 2010 11:29 am
pagoda
Member Since: 13 Aug 2009
Location: Not London Anymore (or the US for that matter)
Posts: 1929
Impressive.PAGODA
21st Apr 2010 11:30 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73087
with your 2, they would keep me busy most of the week TLO has left the building.......
I no longer work for a Landrover Dealer
My little chilli sauce business http://www.thechillees.co.uk
if you would like to order anything just give me a shout
21st Apr 2010 11:42 am
caverD3
Member Since: 02 Jul 2006
Location: Oberon, NSW
Posts: 6922
Most judge businesses not on if everything goes well but what happens when it goes wrong. “There are only three sports: bullfighting, motor racing, and mountaineering; all the rest are merely gamesâ€
Ernest Hemmingway
D4 3.0 Active Diff, Adaptive Lights, High Beam Assist, Surround Cameras, Privacy Glass.
D3 2.7:Adaptive Headlights,Electronic Rear Diff,ARB Bar,Blaupunkt Speakers,JVC Powered Subwoofer,Removable Snorkel,Mitch Hitch,Pioneer After Market Head Unit,Steering Wheel Control Adaptor,Remote Adjustable Supension Rod System, Taxside Dual Battery System.
21st Apr 2010 11:53 am
Zermatt Vulgaris
Member Since: 12 Jan 2009
Location: aberdeenshire
Posts: 511
Brilliant.... I've never visited Yeovil but based on this forum thought this issue would be sorted out without any problems...
Visiting from rrsport.co.uk
2011MY Zermatt Silver Range Rover Sport HSE 3.0 TDV6
21st Apr 2010 11:55 am
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 73087
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
