DerbyTup
Member Since: 10 Sep 2010
Location: Near the people's socialist republic of Sheffield
Posts: 5
  
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| Guy Trout Sheffield - Surely I can do better? |
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I have taken the car, mostly, down to Guy Trout in Sheffield. To be fair, I'd been quite happy with them for a while - but on the last few occasions they've not just been bad, they've been bloody hopeless. The last 3 times I've taken it there it's been a nightmare. First time - had the car all day - didn't do a thing to it. Not even fix the broken ashtray. Zilch. Second time they did approximately half the jobs (and they had it for 2 days). Third time was when I took it back to get the jobs finished that they didn't do the second time - and even then they didn't do it properly.
Example:
A simple thing right - the horn not working properly - only blowing single tone. They said it would have took in water and would need a new horn unit. Of course, they didn't have one in stock. So, another visit later to get it fixed.
I dropped into the service dept and they said, we'll fix it while you wait! (Great! but I'd already been waiting 3 weeks if you take into account it should have been done when I first booked it in - anyhow...). They took the car into the service area - half an hour later it comes back. "All done" they said. I jumped in - pressed the horn - still single tone! The lad on reception lifted off the grill - and there was the new horn unit - with one of the terminals not coupled up! Sloppy? I think so.
And using the wrong size wheel brace/locking wheel nut and shearing the nut? Oh yes. All in a day's work for Guy Trout.
You know what - when they do a service or something simple like that, they get their switchboard to phone you up and ask you afterwards if you are happy with their service. But if it's a bloody pigs ear of a job like the 3 previous occasions that I refer to - they don't phone you at all. Obviously, they only want good feedback for their records. Well, I hope one of them is reading this - because they are appalling and I will never take my car there again.
So, where do I take it then?
People tell me there are independent Land Rover specialists around the country. Anyone know of such an outfit within 30/40 mile radius of the Steel City? Don't take me too seriously. I may be joking.
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 10th Sep 2010 6:28 am |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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Never heard of Guy Trout  Where are they in Sheffield ? I recommend you try Guy Salmon Sheffield instead  21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 10th Sep 2010 6:45 am |
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adam
Member Since: 20 Sep 2005
Location: Home and Happy
Posts: 6917
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Salmons in Stockport?
TFC in Derby - can not be recomended highly enough and he's mobile - look under Offroad Essentials
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| 10th Sep 2010 7:01 am |
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DerbyTup
Member Since: 10 Sep 2010
Location: Near the people's socialist republic of Sheffield
Posts: 5
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DG wrote:Never heard of Guy Trout Where are they in Sheffield ? I recommend you try Guy Salmon Sheffield instead
Sounds a bit fishy to me! Don't take me too seriously. I may be joking.
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| 10th Sep 2010 9:15 am |
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Tawny Owl
Member Since: 22 Oct 2008
Location: Here and there
Posts: 1645
 
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Sure you got the right PLAICE ? 
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| 10th Sep 2010 11:08 am |
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DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
 
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I hear they insist on Cash On Delivery Duncan
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If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
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| 10th Sep 2010 11:14 am |
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scootay2k5
Member Since: 20 Jan 2010
Location: nottingham
Posts: 238
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This all sounds a bit fishy if you ask me
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| 10th Sep 2010 11:26 am |
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DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
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Is there an Echo ?? Duncan
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If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
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| 10th Sep 2010 11:29 am |
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DerbyTup
Member Since: 10 Sep 2010
Location: Near the people's socialist republic of Sheffield
Posts: 5
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you don't think I'd be carping on about it if it wasn't true do you? They did me up like a kipper they did! Don't take me too seriously. I may be joking.
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| 10th Sep 2010 11:41 am |
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Tawny Owl
Member Since: 22 Oct 2008
Location: Here and there
Posts: 1645
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| 10th Sep 2010 11:54 am |
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WOODY179
Member Since: 01 Jun 2005
Location: Chesterfield
Posts: 3654
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DerbyTup try Gordon Lamb Land Rover in Chesterfield, they have always been spot on for me
I have used Guy Salmon in Sheffield for occasional warranty work (as I used to work virtually opposite them) for my old TD5 D2 but every time my car went in it was damaged somehow - I ended up taking this up with the manager and was promised that they would sort the problems out and would I give them another chance - not likely!
There is also an independant in Chestefield (can't remember the name) but I wouldn't bother with them as I had bad experience with a D1 - overcharging, said parts were needed when they had only just been replaced and charging for work covered by the warranty! 1996 Discovery 1 300TDI ES Biarritz Blue, sold
1999 Discovery 2 TD5 ES Rioja Red, sold
2002 Discovery 2 TD5 ES Buckingham Blue, sold
2005 Discovery 3 TDV6 HSE Adriatic Blue, sold
2006 Discovery 3 TDV6 HSE Zambezi Silver, sold
2011 Discovery 4 SDV6 HSE Nara Bronze, sold
2016 Volvo XC60 D5 AWD Lux Nav Twilight Bronze, sold
2020 Range Rover Evoque P250 First Edition, Nolita grey, sold
2023 Range Rover Evoque P300e Autobiography, Carpathian grey
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| 10th Sep 2010 12:40 pm |
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DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
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I wouldnt suggest Gordon Lamb.
Lamb and fish really dont go together Duncan
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If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
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| 10th Sep 2010 12:41 pm |
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Brian Bannister
Member Since: 31 Jul 2009
Location: sheffield
Posts: 1
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Re DerbyTup
As the service manager at Guy Salmon Sheffield I have just read your comments with interest.Whilst I can see you were not happy with the service we provided I can assure you we take all feedback seriously good or bad & I would respectfully request you contact me on 01142765655 where we can discuss the issues you have raised & try to resolve them.
Thank you
Brian Bannister
Service manager
Guy Salmon Sheffield
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| 16th Sep 2010 2:37 pm |
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Bodsy
Site Sponsor
Member Since: 06 Nov 2006
Location: In the Clubhouse
Posts: 21361
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Fair Play Brian for coming on here to try to resolve it Bodsys Brake Bible
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Transmission Flush
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| 16th Sep 2010 2:49 pm |
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pcregeen
Member Since: 02 Feb 2008
Location: Huddersfield
Posts: 421
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I agree with Bodsy, Its very easy for companies standards to slip and do nothing about it, it takes a lot for a company manager to come on here and try and rectify issues. Al lesson to ALL LR dealers could be had here
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| 16th Sep 2010 4:26 pm |
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