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Mac22
Member Since: 25 May 2010
Location: Merseyside
Posts: 356
  
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I'm after some advice on the warranty I have.
EML came on and after Guy Salmon, Manchester checked it out 1 x EGR was goosed they advised that the two should be replaced. They sent all the bumf to Warranty Direct who wanted pictures of the valve and then called me stating I won't be covered as it was a carbon build up..
Now when buying the warranty I had a long chat with them about common faults, one being EGR valves...."Yes Sir fully covered"
So a bit of shock getting knocked back.
Is it worth contacting their customer services and having a good go, any ammo I can fire at them...
So  frustrated...
i must say Matt at Guy Salmon has been spot on and got the price down for replacing the two. Which I will have to pay for in the morning...
Over £600 on a warranty that is useless.....
Your thoughts..
Regards.
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 23rd Feb 2012 9:34 pm |
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Mac22
Member Since: 25 May 2010
Location: Merseyside
Posts: 356
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Oh and by the way, 38k on the clock and FSH.... 
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| 23rd Feb 2012 9:35 pm |
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Moo
D3 Decade
Member Since: 13 Aug 2010
Location: UK
Posts: 14425
 
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That may be why - short journeys.
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| 23rd Feb 2012 9:37 pm |
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pagoda
Member Since: 13 Aug 2009
Location: Not London Anymore (or the US for that matter)
Posts: 1929
  
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Have you got proof of what they said (if not, kick yourself at this point - others please note)?
If not, then go back to the date you took out the policy or discussed it with them and try to get the recordings from them. May as well get ready for a fight.
I would also like to know why they think carbon build up is not a reason to pay up. After all, it's not negligence on your part. It's a mechanical failure.
You could also try small claims, but I think that since they record all calls, your best bet would be to get them to review their tapes and take it from there. PAGODA
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| 23rd Feb 2012 9:42 pm |
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sean 471
Member Since: 26 Apr 2011
Location: Sheffield
Posts: 2990
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Where is Discotres when you need him
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| 23rd Feb 2012 9:42 pm |
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M3DPO
Member Since: 22 Sep 2010
Location: Notts.
Posts: 8230
  
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In my experience with WD unless it specifically states EGR valves are covered you have no chance.
I had an inlet manifold fail on a Merc and they would not pay up, although it stated the engine was covered it did not say in the policy that the inlet manifold was  .- how can you have an engine without a inlet manifold?
WD waste of space in IMHO, may as well insure yourself. It can when others can't,
It will when others won't,
It goes where others don't.
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| 23rd Feb 2012 9:48 pm |
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Mac22
Member Since: 25 May 2010
Location: Merseyside
Posts: 356
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Cheers Guys....
Oh I ain't rolling over...Irony was I asked Matt and he was sure the LR warrant would of covered it...
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| 23rd Feb 2012 10:02 pm |
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fat bloke
Member Since: 07 Aug 2006
Location: OXFORD
Posts: 1257
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Got mine done on warranty couple of weeks back all covered on CCP no questions asked 60k nearly 6yrs young.
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| 23rd Feb 2012 10:21 pm |
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Mac22
Member Since: 25 May 2010
Location: Merseyside
Posts: 356
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What warranty do you have and what is CCP..
Cheers
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| 23rd Feb 2012 11:09 pm |
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Dave T
Member Since: 03 Jul 2009
Location: Glasgow
Posts: 6910
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Do they have a public figure associated with them, with warranty wise I e mailed Quentin Wilson direct and had the MD on the phone within 2 hours, that was after weeks of chasing the NO department who really need to expand their vocabulary to include Yes. Otherwise just go straight to the top is my suggestion. Joined the BMWX5 45e group
1994 Defender 90
2015 RRS Corris Grey/Black roof
2016 D4 Graphite Santorini Black
2012 D4 XS Orkney Grey
2005 D3 S Maya Gold
Convoy for Heroes 2011
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| 24th Feb 2012 7:14 am |
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fat bloke
Member Since: 07 Aug 2006
Location: OXFORD
Posts: 1257
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Mac 22 CCP is Car care plan biggest in europe this comes through any Hartwell dealership excellent warranty on par with main L/R.....Never had any problems always came up trumps no questions asked 
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| 24th Feb 2012 11:19 am |
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B16 KJR
Member Since: 10 Jul 2006
Location: Rosyth, Fife
Posts: 3005
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Its strange how you managed to get carbon build up in an EGR valve though  Oh wait, it might have something to do with red hot exhaust gases passing through them
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| 24th Feb 2012 1:15 pm |
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Mac22
Member Since: 25 May 2010
Location: Merseyside
Posts: 356
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Cheers again you lot...
Picked up my beloved this afternoon after running around most of the week in a new mini, one of the large ones...
Nice enough drive but I kept getting distracted by the massively stupid speedo and the daft switches that aren't designed for builders hands.
I seemed to get more than my fair share of smiles from male drivers, started getting a bit of a complex and asked the better half if I looked like a middle aged gay man..."You do no matter what you drive' was her sarcastic reply...
It ended up costing me £447:00 for the two EGR's to be replace and a good valet...
AS for Warranty Direct, I am going to dedicate all next week in the office to their customer relations dept. Credit search off the firm we use and get the hierarchy's contacts... 
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| 24th Feb 2012 6:37 pm |
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