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Display screen blank
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Blue62
 


Member Since: 07 Sep 2011
Location: Midlands
Posts: 87

United Kingdom 2012 Discovery 4 3.0 SDV6 HSE Auto Sumatra BlackDiscovery 4
Display screen blank

My info screen has gone completely blank this morning, tried restarting after 10 mins or so but it's still blank, reverse camera not working etc. Anyone got any ideas?
  
Post #88731723rd Jan 2012 9:09 am
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Q86ARR
 


Member Since: 23 Feb 2010
Location: Jersey
Posts: 379

United Kingdom 2012 Discovery 4 5.0 V8 HSE Manual Bali BlueDiscovery 4

Software update req ref SSM53737
  
Post #88758823rd Jan 2012 7:50 pm
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Blue62
 


Member Since: 07 Sep 2011
Location: Midlands
Posts: 87

United Kingdom 2012 Discovery 4 3.0 SDV6 HSE Auto Sumatra BlackDiscovery 4

cheers, I should have mentioned that it's an MY12, I take it that this up-date still applies and a trip to the dealer is in order?
  
Post #88760823rd Jan 2012 8:06 pm
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Q86ARR
 


Member Since: 23 Feb 2010
Location: Jersey
Posts: 379

United Kingdom 2012 Discovery 4 5.0 V8 HSE Manual Bali BlueDiscovery 4

This SSM is for 12MY!
  
Post #88763423rd Jan 2012 8:41 pm
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Blue62
 


Member Since: 07 Sep 2011
Location: Midlands
Posts: 87

United Kingdom 2012 Discovery 4 3.0 SDV6 HSE Auto Sumatra BlackDiscovery 4

No software fix, new screen on order as it seems the touchscreen is not working. So another trip to the dealer and more inconvenience. Rolling Eyes
  
Post #88941927th Jan 2012 7:45 pm
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buellbeast
 


Member Since: 30 Jul 2008
Location: Exile
Posts: 1885

United Kingdom 2015 Discovery 4 3.0 SDV6 SE Tech Auto Corris GreyDiscovery 4

I'll swap you for my more reliable 2010MY Whistle
 Club Forum Criminal !!!  
Post #88943027th Jan 2012 8:19 pm
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Q86ARR
 


Member Since: 23 Feb 2010
Location: Jersey
Posts: 379

United Kingdom 2012 Discovery 4 5.0 V8 HSE Manual Bali BlueDiscovery 4

Are you sure?

The SSM has now been upgraded into a proper bulletin. LTB00431 - Touch Screen Display Not Illuminating
  
Post #89038029th Jan 2012 9:48 pm
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Blue62
 


Member Since: 07 Sep 2011
Location: Midlands
Posts: 87

United Kingdom 2012 Discovery 4 3.0 SDV6 HSE Auto Sumatra BlackDiscovery 4

Yes, I've got to take my car back to the dealer to have a new screen fitted, which is currently on back order. They also managed to set the steering wheel out of alignment while they were 'failing' to cure a rattle around the steering column, left some trim dangling from the glovebox and didn't fit the heater control back properly, I will be trying another dealer when the first service is due. Rolling Eyes
  
Post #89055830th Jan 2012 10:13 am
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Blue62
 


Member Since: 07 Sep 2011
Location: Midlands
Posts: 87

United Kingdom 2012 Discovery 4 3.0 SDV6 HSE Auto Sumatra BlackDiscovery 4

I called my dealer this morning to see if there was an up-date on the replacement touchscreen, only to be told that the part is on back order (I knew this already) and they had no further information. All very frustrating as reversing camera, radio, nav etc is now a distant memory and I'm running out of patience. Does anyone have any idea how long I can expect to wait and at what point should I start to 'lose it?'
  
Post #8924323rd Feb 2012 1:25 pm
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Q86ARR
 


Member Since: 23 Feb 2010
Location: Jersey
Posts: 379

United Kingdom 2012 Discovery 4 5.0 V8 HSE Manual Bali BlueDiscovery 4

Has your dealer tried a hard battery reset and then attempted the software update ref the bulletin?
  
Post #8926673rd Feb 2012 9:41 pm
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Blue62
 


Member Since: 07 Sep 2011
Location: Midlands
Posts: 87

United Kingdom 2012 Discovery 4 3.0 SDV6 HSE Auto Sumatra BlackDiscovery 4

Don't know mate, they did manage to get the screen working again but it only lasted a few days and now it's gone again and they seem confident that it's a problem with the 'touch' element of the screen, hence I need a new one.
  
Post #8928824th Feb 2012 2:30 pm
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Blue62
 


Member Since: 07 Sep 2011
Location: Midlands
Posts: 87

United Kingdom 2012 Discovery 4 3.0 SDV6 HSE Auto Sumatra BlackDiscovery 4

Q86ARR wrote:
Has your dealer tried a hard battery reset and then attempted the software update ref the bulletin?


I know you've got an interest in this so thought I'd confirm back to you now that a new screen has been fitted. Car went in yesterday and wasn't ready for collection because LR sent over an engineer to approve the work because the part supplied is so expensive. Clearly they needed to be convinced that the only remedy was a new screen before approving the work, which they did. So I now have a new screen and so far it's all working fine, thought there might be an improvement in response times when engaging reverse, but it's as slow as ever!
  
Post #89784816th Feb 2012 10:33 am
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bobcropper
 


Member Since: 05 Mar 2012
Location: Widnes
Posts: 14

United Kingdom 2011 Discovery 4 3.0 SDV6 HSE Auto Santorini BlackDiscovery 4

The screen on my car was blank when i went to pick it up and tried switching off and on and so on but no joy. They did a reboot by disconnecting the battery for approximately 1min and reconnecting again and all worked well. Not sure whether it was something to do with the fitting of twin sockets at the dealer, but also had to reset the date and time and one shot operation of windows.
All has been fine since Razz Thumbs Up
  
Post #91473827th Mar 2012 7:39 am
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