Member Since: 09 Jun 2005
Location: Ubique
Posts: 16534
Here's the details of the ADT system...
New Name
The product will no longer be called Pinpoint Tracking Service.
In future the service will be known as “ADT Asset Location Serviceâ€. The location device (formerly known as the Pinpoint device) will revert to its generic name of “MTRACKâ€. The reason for using its generic name is that MTRACK already has a level of brand awareness in the markets we are selling into. In addition it has Q Classification from Thatcham and is a recognised product by the Plant Theft Action Group.
Brochures and data sheets reflecting these changes are now available, changes to S & I system have also been made to reflect this change of name.
Simplified Customer offering
The offering to the customer has been simplified to reduce confusion during the selling/ordering process. As a result of this simplification there are 4 variants of the MTRACK device. There is now one configuration being loaded into units before they are shipped to the customer and only 2 monitoring options. These are covered in more detail below.
MTRACK Device options and prices
Product
Code
Description ICP Recommended
Selling price
Annual
Monitoring
Charge
MTRACK MTRACK device fixed using 3M’s, 2
sided sticky pads (included)
£400.00 £80.00
MTRACK-M MTRACK device complete with
Magnets for rapid/temporary
installation
£420.00 £80.00
MTRACK-F MTRACK complete with remote
arming Fob to arm/disarm the in-built
motion sensor
£470.00 *£100.00
MTRACK-MF MTRACK complete with Magnets
and remote arming Fob
£490.00 *£100.00
R038050 Remote Fob £70.00 N/A
MAG4 Set of magnets £20.00 N/A
In addition to the above a one-off £20 charge is made to register each unit with the finder
organisation. (See information below for details on the finding organisation)
*Note: ADT are responsible for any charges against the GSM SIM card for the MTRACK device.
As a result the annual monitoring charge which includes SIM costs is increased by £20/year for devices using the motion sensor. This is to cover incidental SMS messages which may be generated from customer false alarms if they forget to disarm the motion sensor before operating their protected asset.
MTRACK
This product code includes an MTRACK device which is fixed to the protected asset using the attached 2 sided sticky pads or by some other means such as Tie-Wraps. It is configured, before delivery to the customer with the tamper alarm active and a 5 hour sleep cycle.
MTRACK-M
This product code includes an MTRACK device complete with very strong magnets which are fitted onto the device prior to it being despatch to the customer. This allows rapid or temporary deployment of the device onto assets. The device is configured, before delivery to the customer, with the tamper alarm active and a 5 hour sleep cycle.
MTRACK-F
This product code includes an MTRACK device which is fixed to the protected asset using the 2 sided sticky pads or by some other means such as tie-Wraps. It is configured and supplied with a Remote Fob which is used to arm/disarm the devices integral motion sensor. The device is configured, before delivery to the customer, with the tamper alarm active, a 5 hour sleep cycle, the motion senor alarm active and set to signal an alarm after sensing 30 seconds of continuous movement.
MTRACK-MF
This product code includes an MTRACK device complete with magnets which are fitted onto the device prior to it being despatch to the customer. This allows rapid or temporary deployment of the device onto assets. It is configured and supplied with a Remote Fob which is used to arm/disarm the devices motion sensor. The device is configured, before delivery to the customer, with the tamper alarm active, a 5 hour sleep cycle, the motion senor alarm active and set to signal an alarm after sensing 30 seconds of continuous movement.
Note: The default configurations shown above for each of the product variants can be changed remotely by the ARC, on instruction by the customer either at the time of customer commissioning or sometime thereafter as required.
What does the ADT Asset Location Service provide?
It provides customers with a complete end to end stolen asset location service. A device called the MTRACK is hidden on the customers’ valuable asset. In the event that the asset is lost or stolen ADT can locate its whereabouts anywhere in mainland UK. ADT is able to do this using a combination of GSM (mobile phone) location technology to get an approximate location looking at a computer screen in the ARC, and then if instructed by the customer to do so, despatch a Finder Operative to accurately locate and secure the stolen asset using specialist Radio Direction Finding equipment. The Finder Operative will call the Police when the stolen asset has been located.
What is the MTRACK device?
The MTRACK device is a small box approximately the size of a desk calculator. (ADT do not publish pictures of the MTRACK in an attempt to prevent criminals from knowing what to look for). The device is in simple terms a mobile phone combined with a radio beacon and a movement sensor.
The mobile phone part spends most of its time turned off (Sleep Mode) and is periodically switched on by an internal timer (Sleep Cycle). When the mobile phone turns on, it registers its location to the nearest mobile phone network cell then goes back into sleep mode.
If the asset is stolen, an SMS text message will have been sent to the MTRACK from the ARC.
On waking up, the MTRACK will receive this message and then acknowledge back to the ARC that it is awake and ready for further instructions. When a Finder Operative has been despatch to the search area the ARC sends the MTRACK an instruction to turn on its radio beacon so that the Finder Operative can locate exactly where the unit is.
The unit also contains a motion sensor which is armed/disarmed using a Remote Fob. When the unit senses continuous movement it transmits an alarm message to the ARC (and sends the customer an SMS if required). The ARC is then able to monitor and control the MTRACK device.
The main features and benefits of the MTRACK are:-
Features Benefits (advantages)
Self-powered device with up to 4 years battery
life and integral antenna.
Device totally self contained.
• No wires to connect.
• Customer can self install the unit.
• There are no power cables to trace if the criminal attempts to locate the device.
• No external antennas for the criminal to attack.
• Device can easily be swapped from one asset to another (rapid deployment).
• Can be fitted on assets that have no power supply.
• The device will not drain an assets standby/starter battery
Location accuracy to within 1metre • GSM location technology location (5km or less, depending on cell density)
• A Finder Operative using RDF equipment can locate to within 1m (vertical as well as horizontal, indoors or outside)
*Remotely configurable using SMS messages • Allows customer to have the units configuration changed remotely by the ARC.
• Sleep cycle can be changed remotely from 5 hour, 2 hour or 1 hour.
• Period of continuous movement to activate motion alarm can be changed remotely.
*In-built continuous motion sensor
• Transmits a motion sensor alarm to the ARC in the event of continuous movement.
• Period of continuous movement can be varied to suit the application.
• Period of continuous movement can be programmed remotely.
• SMS text messages automatically sent to customers’ mobile phone if motion detected.
Tamper Detection
• Transmits a tamper alarm to the ARC if the MTRACK device is removed from its fixing position.
Device is IP 67 rated • Protection against liquid immersion and dust ingress.
• Weather proof, can be fitted anywhere on an asset.
Device dimensions 125mm x 70mm x 38mm
• Small size allows device to be fitted to many different types of assets.
• Can be easily hidden on most assets.
Low battery warning
• Low battery warning signal sent to ARC and customers mobile phone.
• Will periodically resend low battery warning if no action taken.
• Ensures unit does not go completely flat without giving warnings.
Remote Control Fob option
• Allows the motion sensor to be armed and disarmed by the customer.
Magnetic Fixing option • Allows rapid deployment of device for temporary protection of assets.
Device can be found inside buildings
• Unlike GPS tracking systems the
MTRACK can be found even if the asset is inside a building.
• The MTRACK has a recovery success rate of 96%
The unit is asleep most of the time
• Saves battery life.
• Prevents criminals from locating the device using Radio scanners.
• When awake behaves like a mobile phone so again difficult to detect with Radio scanners.
The MTRACK system has a 96% success rate. • This success rate is better than any other tracking technology.
• Provides the customer with a visible return on investment.
*Note: Remote configuration of customers MTRACKS is not available on frequent/routine basis.
How is the MTRACK installed?
The MTRACK is despatched directly to the customers’ delivery address, configured, ready to be installed. The customer installs the MTRACK device themselves onto their asset making sure that it is well hidden. At the time of installation the customer calls the MTRACK control desk to request a signal strength test and provide any details regarding the asset that the device is being fitted to. In addition the customer can, at this time, request any changes to the standard default configuration. The MTRACK control desk will also review and verify customer emergency contact details and any other special instructions with the customer.
How does the finding operate?
The finding is carried out by a 3rd party organisation called Boss Security. This is ADT’s preferred default finding organisation. A Finder Operative is only despatched on instruction by the customer.
The costs associated with finding are as follows:- 1st Hour £250. The hour starts from when the Finder Operative is inside the search area so includes the cost of travelling to the search area.
Any subsequent hours thereafter are charged at £45/hour.
The average cost of finding is around £350. This can usually be claimed back from the insurance company. Boss Security invoices the customer directly for this finding service, not ADT.
Who are the Finding Operatives?
Boss Security has a nationwide network of Finding Operatives which work on a freelance, per find basis. They are either private investigators or retired Police Officers and as a result know the local area, know the local villains (and where they operate) and know the local Police. This is a key element in the systems 96% success rate. The Police authorities are only involved when the asset has been located.
What is the asset location process?
• The customer reports to the ADT MTRACK control desk that their asset has been stolen.
• The control desk sends out a system alarm message to the MTRACK unit which will be
received by the unit on the next wake cycle (which could be 5 hours later).
• The customer is instructed to report the theft of their asset to their local Police force and keep details of the Crime Reference Number and the name and number of the Police Officer who the theft was reported to.
• The MTRACK control desk contacts the customer when the MTRACK device has responded back with a system alarm and provides an approximate location of the unit to the customer.
Note: In rural areas the approximate location could be a radius of 5Km from the mobile cell. In urban areas this could be as small as 100m radius depending on the mobile cell density.
• The customer may decide to look for the asset themselves (if it is a big asset) or they can instruct us to despatch a Finder Operative to locate their asset using RDF (Radio Direction Finding) equipment.
• The customer is then passed to the finding organisation along with details on the asset they are looking for.
• The Finding Operative is provided (by email) with the map of the approximate location of the asset, details on the asset they are looking for, the Crime Reference Number and the name/number of the Police Officer who recorded the theft.
• The customer is kept informed at every stage of the finding process until the asset is located.
• The Police and customer are informed when the asset is located. If it is inside private property the Police will get a search warrant to gain entry and recover the stolen asset.
If the MTRACK’s motion sensor is armed, an alarm is transmitted to the MTRACK control desk as soon as it detects continuous movement. As a result the customer is informed as soon as their asset is moved and there is no delay in waiting for the unit to wake up in order to get an approximate location. Finding will not begin until the unit has come to rest as Finder Operatives (as private individuals) cannot get involved in pursuit situations.
Personally, I wouldn't bother with a tracker system, i'm with the get GAP insurance instead
25th Aug 2006 1:34 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50944
Quote:
The offering to the customer has been simplified to reduce confusion
F*ck me ....and thats the simplified version....I need therapy
I went for GAP too....wouldn't want it back after someone elses grimey little thieving hands have touched it. 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
25th Aug 2006 1:42 pm
10forcash
Member Since: 09 Jun 2005
Location: Ubique
Posts: 16534
Yer, the above is from an internal document I was sent the 'proper' sales blurb tells you the square root of f k all - unless you ask for a quote and get pestered for evermore by a sales reptile
25th Aug 2006 1:44 pm
SN
Member Since: 03 Jan 2006
Location: Romiley
Posts: 13710
10forcash wrote:
The Police authorities are only involved when the asset has been located.
This is to allow the Finder Operatives to give the thieves a good kicking I assume?Steve N | 21MY Defender | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history)
25th Aug 2006 1:55 pm
10forcash
Member Since: 09 Jun 2005
Location: Ubique
Posts: 16534
couldn't possibly comment....
25th Aug 2006 1:59 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50944
Quote:
The customer may decide to look for the asset themselves (if it is a big asset) or they can instruct us to despatch a Finder Operative to locate their asset using RDF (Radio Direction Finding) equipment
WTF would of I just paid a squillion pounds for them to do ????21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
25th Aug 2006 2:10 pm
10forcash
Member Since: 09 Jun 2005
Location: Ubique
Posts: 16534
Naaa.... they charge £250 for the first hour and £45 for each subsequent hour of 'finding' IMO, i'd rather have the 'pleasure of doing it myself - and explaining the error of their ways to the scroats of course
25th Aug 2006 2:20 pm
DG Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50944
I take it that you would perform the duties of Judge and jury .....coming to a verdict... ooooh.. lets see .......within .3 of a second
....and of course you would immediately transform into 'the executioner' in order to expidite sentence . 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
25th Aug 2006 2:49 pm
Gurvan
Member Since: 02 Jan 2005
Location: Germany... Not far from both the US and Hard German rock...
Posts: 1089
DickyH wrote:
Why worry about power drain? It will be a very low current draw from a device like that and will be the same whatever car it is fitted too. Surely the Discovery has a bigger capacity battery than most anyway, so it will matter less.
The power drain does exists and right now, we think that this may have been the culprit in our former battery problem. It seems that the Tracker that was installed had been badly installed power wise and that it had drained our battery to a point where that battery was no longer charging correctly...
As it had been installed as a dealer-option, we had our problem solved under warranty...
But still, you should try to find out a dealer who knows his business... It seems that those babies are harder to install than a "simple" car-radio...
For IanD, ours has been installed by a L.R dealership... That dealership installed a device coming from that company : http://www.traqueur.fr/ They have a list of recomended dealer but, if I were you, I would try to avoid the one saying that it is not far from a very famous monument of Paris... I mean that this dealership, and its annex in the 17th arrondissement, are probably more savvy when it comes to taking your check than when fitting an accessory piece of kit ! Find another dealer... Believe me !
Our rig has been fixed by a garage which unfortunately is NOT a "Traqueur" dealership but who, at least, knows its business...
It seems that the company I gave you the link for is more or less the biggest one on the French market and that as such, she was able to establish a good working relation with the Gendarmerie...
I am definetly not saying that this might be the best or the cheapest or whatever else, but I am saying that it gave me the piece of mind we needed... Georgia On My Mind...
Thanks Gurvan. Seems a bit mad, having read the policies. If I insure it (as I am now) no tracker is needed. If the Organisation insures (as they must soon) it with the same company, a tracker seems to be needed Seems I might be able to get away with a "gravage" though
Which "traqueur" did you get - the vhf, of the bells and whistles jobbie?
28th Aug 2006 4:05 pm
Gurvan
Member Since: 02 Jan 2005
Location: Germany... Not far from both the US and Hard German rock...
Posts: 1089
I don't really know which Traqueur was installed as I was still in Senegal at that time and it was my wife who took care of that setup process...
But knowing her, I would not be surprised if it was the complete one... Georgia On My Mind...
29th Aug 2006 4:33 am
anthonyw100
Member Since: 21 Jul 2006
Location: Kent
Posts: 1
What Tracker
Hi, Just read about your tracker isue- which one-. I have had both a normal Tracker fitted by LR as their standard fit and the RAC TrackStar. I have to say that the Trackstar has the Tracker licked. Both use a perm and switched 12V feed so i don't know how all the power rubbish comes about. The RAC TrackStar uses about 300Ma as a permanant draw. Both have their own DC backup BUT the real issue why dealer want to sell thr Tracker is that all Tracker are fitted to the car and cannot be removed. The TrackStar can be moved from car to car. Hence the dealer does not get his nice kick back every time he sells a Tracker.Plus even the basic Trackstar is GPS based and only the top of the range Tracker is GPS. Plus with the Trackstar you get more options such as safe speed and RAC call.
Why have Tracker just dropped their pricing??? Perhaps they are not selling as well as they used to....Discovery TDV6 HSE Auto 06 Rimini
Audi S4 cabriolet
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get GAP insurance instead 
k all - unless you ask for a quote and get pestered for evermore by a sales reptile 
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