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is there a uk contact for Gap
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ukturbo
 


Member Since: 09 May 2018
Location: Cardiff
Posts: 27

United Kingdom 2006 Discovery 3 TDV6 Base 7 Seat Manual Buckingham BlueDiscovery 3
is there a uk contact for Gap

Hi, I've purchased a used iid bt and paid for the transfer of ownership code. Does anyone have any idea how long it takes to receive the email with the code ? I paid Gap at 10am yesterday (their time) and have sent a query email today, but not had any reply. There doesn't seem to be a phone number listed to even call them. Really need to get my unit up and running asap, any suggestions ?
  
Post #201732510th Jan 2019 9:42 pm
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Sea Raider
 


Member Since: 01 Nov 2016
Location: None
Posts: 4450


Think it depends what email address you used

I use this one and have had replies very quickly to technical questions

gapteam@gap-diagnostic.com
  
Post #201732910th Jan 2019 9:46 pm
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ukturbo
 


Member Since: 09 May 2018
Location: Cardiff
Posts: 27

United Kingdom 2006 Discovery 3 TDV6 Base 7 Seat Manual Buckingham BlueDiscovery 3

i used "support@gap-diagnostics.com" as listed in the manual. Just can't envisage it taking 2 working days to email me a code. Very frustrating.
  
Post #201733210th Jan 2019 9:53 pm
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Sea Raider
 


Member Since: 01 Nov 2016
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try the gap team one as they are 5 hours behind you may get a response tonight
  
Post #201733410th Jan 2019 9:55 pm
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Sea Raider
 


Member Since: 01 Nov 2016
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ukturbo wrote:
i used "support@gap-diagnostics.com" as listed in the manual. Just can't envisage it taking 2 working days to email me a code. Very frustrating.


My manual does not have diagnostics only diagnostic, so you may have sent an email to an unknown address
  
Post #201733710th Jan 2019 9:58 pm
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Sea Raider
 


Member Since: 01 Nov 2016
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Click image to enlarge
  
Post #201734010th Jan 2019 9:59 pm
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ukturbo
 


Member Since: 09 May 2018
Location: Cardiff
Posts: 27

United Kingdom 2006 Discovery 3 TDV6 Base 7 Seat Manual Buckingham BlueDiscovery 3

Sea Raider wrote:
ukturbo wrote:
i used "support@gap-diagnostics.com" as listed in the manual. Just can't envisage it taking 2 working days to email me a code. Very frustrating.


My manual does not have diagnostics only diagnostic, so you may have sent an email to an unknown address


Yes that was a typo from me when i posted on here Laughing . Email was sent correctly. Have now sent email to address you kindly supplied. Many thanks
  
Post #201734410th Jan 2019 10:03 pm
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Sea Raider
 


Member Since: 01 Nov 2016
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Thumbs Up
  
Post #201734510th Jan 2019 10:04 pm
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ukturbo
 


Member Since: 09 May 2018
Location: Cardiff
Posts: 27

United Kingdom 2006 Discovery 3 TDV6 Base 7 Seat Manual Buckingham BlueDiscovery 3

Thumbs Up
  
Post #201736110th Jan 2019 10:31 pm
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ukturbo
 


Member Since: 09 May 2018
Location: Cardiff
Posts: 27

United Kingdom 2006 Discovery 3 TDV6 Base 7 Seat Manual Buckingham BlueDiscovery 3

Anyone know how to get in contact with Pat from Gap diagnostics ?
  
Post #201751211th Jan 2019 1:58 pm
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NJSS
 


Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 10464

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Waitomo GreyDiscovery 4

I'm confused; I thought that your question had been answered. Banging Head

gapteam@gap-diagnostic.com

normally gets a very prompt answer from Pat or one of the other members of the team.

NJSS
 Am I Gammon or Woke ? - I neither know nor care.

2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t. 
 
Post #201752211th Jan 2019 2:17 pm
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ukturbo
 


Member Since: 09 May 2018
Location: Cardiff
Posts: 27

United Kingdom 2006 Discovery 3 TDV6 Base 7 Seat Manual Buckingham BlueDiscovery 3

It has taken 3 days to be supplied with an unlock code, so thanks but i was the one bashing my head against the wall. Without the unlock code the iid tool is just a very expensive code reader.
Patrick from Gap has in the last 10 minutes supplied me with the necessary activation code. Only taken 8 emails from me to get it sorted Thumbs Up
  
Post #201753211th Jan 2019 2:35 pm
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NJSS
 


Member Since: 06 May 2009
Location: Catherington, Hampshire.
Posts: 10464

United Kingdom 2016 Discovery 4 3.0 SDV6 Landmark LE Auto Waitomo GreyDiscovery 4

Quote:
Only taken 8 emails from me to get it sorted.


That's highly unusual, I normally get almost immediate response. I presume all 8 went to the correct email address?

NJSS
 Am I Gammon or Woke ? - I neither know nor care.

2016 Discovery 4 Landmark
2011 Mercedes Benz SL350 (R230)
1973 MG B GT V8 - 3.9L John Eales engine, 5 speed R380 gearbox, since 1975.
1959 MGA roadster - 1.9L Peter Burgess Engine - 5 speed gearbox
Past LRs - Multiple FFRs, Discos & a Series I - some petrol, some diesel,
none Electric or H2 fuel cell - yet.
There are 10 types of people in this world: Those who understand binary, and those who don’t. 
 
Post #201753911th Jan 2019 2:49 pm
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ukturbo
 


Member Since: 09 May 2018
Location: Cardiff
Posts: 27

United Kingdom 2006 Discovery 3 TDV6 Base 7 Seat Manual Buckingham BlueDiscovery 3

Yes, 3 different departments within Gap. Not ideal, but sorted now.
  
Post #201754111th Jan 2019 2:54 pm
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Syd
 


Member Since: 02 Nov 2008
Location: Spain & Hampshire UK
Posts: 860

United Kingdom 

Pat at GAP is normally VERY quick to respond....also a very helpful guy.
 In Spain - 2018 F Pace - Down and out's Velar
In UK - Dare not say on this Forum
Gone - Lots of Lode Lane vehicles.
- Beta User 
 
Post #202247426th Jan 2019 10:48 am
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