Member Since: 04 Apr 2007
Location: Norfolk
Posts: 165
Shell Energy - their subcontractor fitted a so called Smart Meter in early April. The meter did not talk to the In House Display or initially to Shell it started to talk to Shells systems after a couple of weeks.
I have been away for a few weeks and had an appointment for tomorrow for an engineer to come and fix it. I got the reminder text last Wednesday then another text on Friday putting the appointment off until 10 July.
Shell were the ones telling me that the meter needed changing but their contractor/ system is not working. The engineer who fitted the meter but failed to get it working correctly went off to the next job without all the parts needed, as he had no aerials on the van.
Anybody know of a good email address to complain to?
I have cc’d my complaint email to Tony Keeling@shell energy.Co.uk who comes up as the CEO for retail energy but not sure if it is any good.Disco 4
Burstner motorhome
BMW 225e (only 1/2 way to electric)
29th May 2023 5:44 pm
JordsDisco
Member Since: 22 May 2020
Location: Newcastle
Posts: 1480
Solicitors protocol re money laundering in buying a house.
It’s bad enough having to download a photo of your passport and then another where you’re turning your head side to side with the iPad camera and submitting that, but I have to submit a years worth of bank statements showing where the purchase price money came from.
It would have been a lot simpler if I was buying via a mortgage - that being eminently traceable, rather than cash.
The second and subsequent home tax at 6% is still irritating me!
29th May 2023 5:50 pm
Moo D3 Decade
Member Since: 13 Aug 2010
Location: Wiltshire
Posts: 13882
sailormike wrote:
Shell Energy - their subcontractor fitted a so called Smart Meter in early April. The meter did not talk to the In House Display or initially to Shell it started to talk to Shells systems after a couple of weeks.
I have been away for a few weeks and had an appointment for tomorrow for an engineer to come and fix it. I got the reminder text last Wednesday then another text on Friday putting the appointment off until 10 July.
Shell were the ones telling me that the meter needed changing but their contractor/ system is not working. The engineer who fitted the meter but failed to get it working correctly went off to the next job without all the parts needed, as he had no aerials on the van.
Anybody know of a good email address to complain to?
I have cc’d my complaint email to Tony Keeling@shell energy.Co.uk who comes up as the CEO for retail energy but not sure if it is any good.
Try messaging through Linked In New Defender L663 110 SE (known as Noddy!)
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control
29th May 2023 6:09 pm
Batfink
Member Since: 31 May 2017
Location: Isle of Sheppey
Posts: 1510
The stepson and his girlfriend. She was moved in the end of last year and they were told what they have to pay each month. She lost her job back in Jan. I got informed near the start of May he has quit his job as they weren’t being nice to him. It was a kitchen job. So got told by Swmbo we will have to cover their share of the rent. So far no effort has been made by him to find another job yet quite happy to run the tumble dryer three times today after being told to use the line in the garden. Not my fault he can’t be bothered to get up before 1 in the afternoon. But yet I’m not allowed to say anything or complain. I’m sure if they were renting the landlord would be fine covering the rent for them. Well they will be in for a shock when they next come to use the dryer. It’s getting the pc board unplugged. Not a hope in hell of them figuring that out as they can barely use basic kitchen appliance features. Want your washing dried. Get your lazy back side out of bed before lunch. Better still get your out there and find another job. I’m not going to put up with it for too long regardless of what Swmbo has told them. Oh and the best bit. They still seem to be finding money to buy themselves some wacky backy. Funny that.2006 TdV6 HSE.
30th May 2023 10:11 pm
Brian Considine
Member Since: 05 Dec 2022
Location: Nr Margate
Posts: 281
It can be a difficult road being a "wicked stepfather" - been there, done that.
My wife & I know where you are coming from - we look after young people for social services. They would rather use the tumble dryer than the washing line (no chance as it does not work with the filter removed).
We have found in the past that people who drink, smoke or indulge in the happy bacci will always find the money for that as you say.
I'm afraid you have an uphill battle.
30th May 2023 11:03 pm
robsmith
Member Since: 02 Sep 2007
Location: Staffordshire
Posts: 2392
Windows (house, not PC) washed yesterday - no problem, but it's now raining.....Rob Smith
Silver rools OK
31st May 2023 8:14 am
mark the spark
Member Since: 22 Jun 2011
Location: southampton
Posts: 2477
Batfink wrote:
The stepson and his girlfriend. She was moved in the end of last year and they were told what they have to pay each month. She lost her job back in Jan. I got informed near the start of May he has quit his job as they weren’t being nice to him. It was a kitchen job. So got told by Swmbo we will have to cover their share of the rent. So far no effort has been made by him to find another job yet quite happy to run the tumble dryer three times today after being told to use the line in the garden. Not my fault he can’t be bothered to get up before 1 in the afternoon. But yet I’m not allowed to say anything or complain. I’m sure if they were renting the landlord would be fine covering the rent for them. Well they will be in for a shock when they next come to use the dryer. It’s getting the pc board unplugged. Not a hope in hell of them figuring that out as they can barely use basic kitchen appliance features. Want your washing dried. Get your lazy back side out of bed before lunch. Better still get your out there and find another job. I’m not going to put up with it for too long regardless of what Swmbo has told them. Oh and the best bit. They still seem to be finding money to buy themselves some wacky backy. Funny that.
as i was told once ...as long as you play the rescuer they will play the victim had all sorts of hassle with my eldest stepdaughter thankfully now moved out her ability to endlessly take knew no bounds
have the big row now as if you let your resentment fester and build it can come out in the wrong way
and trust me your missus will be blind to itMY05 SE D3 Manual my first LR what a car
MY10 HSE D4 auto
MY14 XXV more buttons than the spaceshuttle
31st May 2023 4:11 pm
astonbuilder
Member Since: 29 Sep 2006
Location: MIDLANDS
Posts: 8051
Best part of four hours cleaning my van ‘properly’ inside and only for a bird to on it FIVE minutes later
However, a couple more hours invested on cleaning this means I can go play with this for a few days (my sons car)
2nd Jun 2023 5:21 pm
pjm-84
Member Since: 04 Oct 2016
Location: Hampshire
Posts: 2432
Vets
Wife ticks all the pre-anaesthetic options / pre-anaesthetic assessments for safety / blood test / additional fluids etc and I find out today that my 8yr dog's heart stopped beating during the anesthesia whilst trying to remove a bad tooth. Had to bring him around quickly and unable to continue. Obviously.
According to the Vet he seems fine but can we pick him up late (7pm) so she can keep monitoring him. So whats the point of the pre-tests if this slips through?
Have 4hrs to try and cool my anger.....
6th Jun 2023 2:34 pm
HairyFool
Member Since: 04 Jan 2023
Location: Essex
Posts: 518
Unfortunately no amount of pre-anaesthetic tests can completely rule an adverse reaction out be it a dog or a human.A visitor from the dark side, my other vehicle is an MG5 EV
Himalayan balsam, Japanese knot weed, pigeons, rats, overgrown conifers, inconsiderate neighbours, a feckin hose pipe ban to ensure we have enough water for tourists in the summer & no rain since 9th May. I feel all your pain.
Cheers n Gone, grumpy git Nick MY16 D4 Landmark SDV6 (The Ice Maiden)
Uncle Ray's spare wheel protector
MY08 D3 HSE Stornoway (Miss Moneypit) The money tree withered......
6th Jun 2023 10:40 pm
pjm-84
Member Since: 04 Oct 2016
Location: Hampshire
Posts: 2432
HairyFool wrote:
Unfortunately no amount of pre-anaesthetic tests can completely rule an adverse reaction out be it a dog or a human.
It seems not ....Vet completely baffled* and we spent over 30min with her going through the situation. Ted the Boxer was a panting a bit yesterday evening and now settled down. Tooth seems to be hurting a little so a little restless at 2am this morning. Back to the Vets this morning for 9am for a follow up after the situation
*had a tooth out a few years back with no issues
7th Jun 2023 7:27 am
Journeyman
Member Since: 27 Sep 2020
Location: Hampshire
Posts: 251
Noisy and inconsiderate neighbours. Cannot seem to communicate without shouting at the top of their voices. And then the family come round and you have up to 8 of them doing this! Shut the up!Cheers,
Jez
Discovery 3 HSE Stornaway Grey
MY 2008 2.7 TDV6
Discovery 2 2003 - gone
7th Jun 2023 5:28 pm
astonbuilder
Member Since: 29 Sep 2006
Location: MIDLANDS
Posts: 8051
Van service
Tried booking my Peugeot van (a generic Peugeot/Citroen/Toyota/Vauxhall shared model) in for a service, been fleet serviced by original company owner since new and just a service print out when I bought it so I thought I'd get a 'proper Peugeot stamp' in the book as my first one and get it dealer checked, fixed-price service cost not being that bad, etc. I also wanted them to look at switching the speed limiter off (been told by a techie its enabled in the ECU)
Rang local'ish main dealer to be told they don't take bookings over the phone, go onto the web portal.... WTF
Normally that would be enough for me to go " you, don't bother" but I want the Pug stamp, etc. so I went on the portal and booked a service for a convenient Friday for me a couple of weeks away.
Five minutes later I get emails saying my chosen day/slot is fully booked (so why have the portal then) but as a favour to me they've booked my service on some random Wednesday about five weeks from now and I need to call them if that doesn't work. Will I call them.......
Instead booked in at local Citroen dealer by a nice lady over the phone who has said that if the speed limiter is a dealer enabled one they can turn it 'off' and this will be F.O.C.
.
7th Jun 2023 5:47 pm
sailormike
Member Since: 04 Apr 2007
Location: Norfolk
Posts: 165
sailormike wrote:
Shell Energy - their subcontractor fitted a so called Smart Meter in early April. The meter did not talk to the In House Display or initially to Shell it started to talk to Shells systems after a couple of weeks.
I have been away for a few weeks and had an appointment for tomorrow for an engineer to come and fix it. I got the reminder text last Wednesday then another text on Friday putting the appointment off until 10 July.
Shell were the ones telling me that the meter needed changing but their contractor/ system is not working. The engineer who fitted the meter but failed to get it working correctly went off to the next job without all the parts needed, as he had no aerials on the van.
Anybody know of a good email address to complain to?
I have cc’d my complaint email to Tony Keeling@shell energy.Co.uk who comes up as the CEO for retail energy but not sure if it is any good.
Not sure if the cc’ing of the email to the boss worked but had a call from their ‘Executive Complains Team’ on the Monday last week with contact details of the meter installation firms In Home Display connection team.
After an other complaint email that nothing has happened eventually got a callback yesterday and they set something up their end and talked me through the connection my end, less than 5 mins on the phone.
Why it took so li don’t know but got a small good will payment for the two months that it all took.Disco 4
Burstner motorhome
BMW 225e (only 1/2 way to electric)
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
out there and find another job. I’m not going to put up with it for too long regardless of what Swmbo has told them. Oh and the best bit. They still seem to be finding money to buy themselves some wacky backy. Funny that.
