jonnyboy
Member Since: 05 Feb 2008
Location: Wiltshire
Posts: 251
 
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I'm having no luck with Discovery's just out of warranty.
Having decided to get rid of the D3 when TFC found plastic in the engine oil - http://disco3.co.uk/forum/topic57407.html - I bought a year old D4 from my local dealers.
2.5 years of trouble free motoring, I was towing a trailer (no more than a tonne) for the Scouts summer camp. Going up an incline, I could feel the auto box having trouble deciding what gear to choose so it threw up a "Gearbox Failure" and lost all power. On the hard shoulder, rebooted the car and it pulled off no problem, nothing untoward at all.
Went to the local dealer to where I was and he suggested that there was a software issue when towing heavy loads and an update should be applied. He was busy but said I could wait and see my local dealer on return.
Duly booked it in, they have checked the error codes and LR have advised it needs a new gearbox. Given the fact it's just out of warranty, my continued custom, FSH, LRCC have just offered to pay 33% of the £5,500 this job's going to cost. To say I'm hacked off is an under statement.
Have now to start arguing with LRCC over their offer or might just get it back and get rid. I don't seem to be having any luck with LRs. Its a perfect car for all I need to do, kids, cycling, camping, Scouts and I accept its going to cost a bit more to run but this is getting ridiculous.
Had to vent
John
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 14th Aug 2013 10:44 am |
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Advanced Factors
Site Sponsor
Member Since: 27 Nov 2012
Location: Southampton
Posts: 2648
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Over on the RRS forum a member just suffered an engine failure at 150,000 miles. JLR response was they expected an engine to need replacing at 150,000 miles so if you take this logic your transmission is not fit for purpose if it failed at 42,000 miles - Fight it! Paul Redding
+44 (0)23 8052 2774
Order Parts Online at www.advancedfactors.co.uk
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| 14th Aug 2013 10:56 am |
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grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6270
 
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what you meant by engine need replacing by 150K??? what is it made of cheese?
G
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| 14th Aug 2013 10:59 am |
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Advanced Factors
Site Sponsor
Member Since: 27 Nov 2012
Location: Southampton
Posts: 2648
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Hi G
They thought 150,000 was reasonable wear and tear so no warranty contribution. Not that you need to change them at 150,000, just that his went bang! As we know there are loads here that have done many more miles his was a 2007MY though  Paul Redding
+44 (0)23 8052 2774
Order Parts Online at www.advancedfactors.co.uk
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| 14th Aug 2013 11:04 am |
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Hairy Dan
Member Since: 19 Jan 2011
Location: Co. Durham
Posts: 12319
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John I would drop Liam or Mark a PM or post in the customer relations forum and hopefully they may be able to help you get a better contribution  Cheers Ian
--------------------
Club N.E.R.D.S
Kielder 4x4 Safari
Discoless
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| 14th Aug 2013 11:27 am |
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DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4399
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I would get yourself a good consumer Lawyer like the 'Which Legal Service' for £80 a year - Google it. SOLD - 23my Range Rover Sport D300 Dynamic SE
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| 14th Aug 2013 11:29 am |
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grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6270
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there are gearboxes for D4s on fleabay at as little as 750 replacement shouldn't cost more than that as well
G
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| 14th Aug 2013 11:37 am |
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jonnyboy
Member Since: 05 Feb 2008
Location: Wiltshire
Posts: 251
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Thanks Chaps
I would prefer not to have to get Which involved or have to get into longer protracted arguments in the first place. I get it that its outside warranty and that sometimes things go wrong but this is on another scale financially
Just got a note from the garage that says that "The adaption count on the E clutch of the transmission shows that the gearbox has an internal fault and the complete transmission requires replacing" This is LR's advice allegedly.
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| 14th Aug 2013 2:45 pm |
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grzesiul
Member Since: 11 May 2008
Location: UK
Posts: 6270
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it is really worrying that 3 year old vehicle gets to this point after 42K miles
makes you wanna look Toyota long lasting reliable way doesn't it?
but they look fecking ugly 
good luck with it
G
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| 14th Aug 2013 3:21 pm |
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dangerdave
Member Since: 23 Nov 2010
Location: <>
Posts: 4495
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Admin note: post content removed at user request
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| 14th Aug 2013 3:58 pm |
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jonnyboy
Member Since: 05 Feb 2008
Location: Wiltshire
Posts: 251
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Dave
Fully stamped. By the dealer - but with the last one done by TFC at the same time as some mods to the second battery.
I agree about the shouting. Being calm and trying to reason is my usual approach
Liam and Mike now having a look too
Cheers
John
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| 14th Aug 2013 4:02 pm |
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jonnyboy
Member Since: 05 Feb 2008
Location: Wiltshire
Posts: 251
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So, result... of sorts
LRCC upped their offer to 75% and I asked the dealer to see what they could do. They are doing a discount on the hourly rate for me. So bill to me is around £1100 now.
Still hurts but not as bad as initially being told it was £5500.
Big thanks to Mike at LRCC for being responsive.
Fingers crossed that's it for a while
Cheers
John
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| 15th Aug 2013 2:13 pm |
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Advanced Factors
Site Sponsor
Member Since: 27 Nov 2012
Location: Southampton
Posts: 2648
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Result of sorts then, Well done JLR Paul Redding
+44 (0)23 8052 2774
Order Parts Online at www.advancedfactors.co.uk
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| 15th Aug 2013 2:18 pm |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26708
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I think you have done well there. Its not good that it has failed so soon, but  happens, and things do break.
75% is better than the 66% I got for a new turbo just 1 month out of warranty.
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| 15th Aug 2013 2:23 pm |
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MarkOne
Member Since: 23 Jul 2011
Location: County Antrim
Posts: 3345
 
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I would say that's fair enough I know for a fact that Toyota wouldn't stand over a Rav4 engine 13 days out of warranty, ended up cost a friend 2.5k for a 2nd hand one and fit. So you done well, hope things go a bit smoother for the rest of your LR days.
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| 15th Aug 2013 3:43 pm |
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