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lynalldiscovery
Member Since: 22 Dec 2009
Location: Maidstone
Posts: 7274
  
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Reading between the lines, the customer kept adding stuff to be done?
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 28th May 2021 11:41 am |
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Minemapper
Member Since: 28 Apr 2021
Location: Yarm
Posts: 92
 
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Had a similar situation with the partial restoration of my MGB about 8 years ago. Very well respected classic car restoration place, with lots of very high value vehicles in for various bits of work. We had a clear verbal (and confirmed in writing) contract on what was or was not in scope.
They did about £2k worth of work (on a £6k job) that I had not requested, but which according to them, "was things we would normally expect customers to want when doing this level of restoration". Sorry boys, that might wash with your old money customers, but not here. We had discussed some of it in phone calls, but I did not OK it, and none of it was in writing beyond the original agreement.
It wasn't a comfortable conversation when we picked up the car, but they did in the end honour the original price we agreed.
This story is on another level though. 
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| 28th May 2021 2:14 pm |
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Hardware
Member Since: 28 Jun 2016
Location: Hiding under the M60
Posts: 12724
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Did better than BLFarrer (forum member, died a couple of years back).
Put his Moggie Minor in a garage for full restoration ... died before getting it back and his family have no idea where it went for the work.
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| 28th May 2021 2:44 pm |
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stew 46
Member Since: 01 Dec 2011
Location: cornwall
Posts: 10146
 
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Sounds a bit like builders    -------------------------------------------------
if you cant hold on dont let go , it ill come in handy for something even if you never use it.
D3 SE 05,
110 s wagon 300 tdi SOLD
h top transit
crew cab transit
transit connect
ausa dumper, muck truck .
peljob 2.5 digger
06 L 200 crew cab
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| 28th May 2021 2:53 pm |
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Discologist
Member Since: 19 May 2014
Location: Yorkshire
Posts: 537
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Hardware wrote:Did better than BLFarrer (forum member, died a couple of years back).
Put his Moggie Minor in a garage for full restoration ... died before getting it back and his family have no idea where it went for the work.
That’s a bit (a lot) naughty. You would have thought they might have called/written to find out why he hadn’t been in touch for a while.
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| 28th May 2021 5:20 pm |
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