Member Since: 29 May 2007
Location: Dundee, Scotland
Posts: 20764
Warranty Direct...
Had a phone call about a D3 with a suspension fault a few days ago. Went to the car this morning
Reservoir slow to fill, cracked dryer lid. Common issue
Phoned WD, asked for current mileage and fault codes, authorised new compressor there and then
They then phoned the customer as soon as I hung up, to inform them of progress
Member Since: 17 Apr 2014
Location: Cambridgeshire
Posts: 34
I have WD protection on 2 of my Disco's after my resent issues. The service received so far has been A1. Not made a claim yet, but very good customer service.
23rd Oct 2014 2:54 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
I've made a couple of claims and always received a cheque within a week, I use a main dealer and they have a direct link to WD so authorisation is done through an electronic system, always very efficient.
My renewal is coming up soon so looking for a 2yr deal, will see what they offer but want to stay on Luxury care as that covers almost everything apart from a few bits that are shown as excluded
23rd Oct 2014 2:57 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72883
Me too, and made lots of claims. As I like to say, it's not as good as the 3 years LR warranty but to get that you need a new(ish) car. Mines running out on miles, will be down to engine & gearbox end of next summer.
23rd Oct 2014 2:57 pm
crews control
Member Since: 18 Mar 2007
Location: Dorset
Posts: 5011
I’ve run two discos for 4 years beyond LR's guarantee, without Warranty Direct… and no serious problems with either. So I recon that makes me about £3,200 up on the deal so far - or a nice holiday for two.
Normally, I’d be worried about tempting fate and touching wood at this point… but I’d willingly pay £3,200 not to have to deal with those wan*er5 when something really expensive goes wrong!
(sorry, I have had bad experiences with them and clearly the therapy isn't working)
23rd Oct 2014 7:18 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
Must have been some time ago then if you have had two cars since , if you stick to their rules your fine, I prefer it that way to keep premiums down from dodgy claims
23rd Oct 2014 7:23 pm
crews control
Member Since: 18 Mar 2007
Location: Dorset
Posts: 5011
It was my wife's car, and definitely not a dodgy claim. Remember, they have to make a profit from somewhere... it's all a gamble - do you feel lucky?
23rd Oct 2014 7:35 pm
Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
I wasn't referring to you making a dodgy claim I was talking generally
I like to sleep at night, and I don't trust the D3 although I love it, I know if I ditch the warranty something awful will happen, its on this forum most weeks, so that is one gamble I won't be taking
23rd Oct 2014 7:43 pm
gazzantop55
Member Since: 21 Aug 2015
Location: isle of wight
Posts: 85
is t here a telephone number for them thank you
27th Nov 2015 1:34 pm
DSL Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72883
Member Since: 27 Mar 2008
Location: Riyadh, KSA
Posts: 3074
...Standard reply 'for balance' in case someone ends up here from Google.... Wouldn't touch WD with a bargepole and am still disputing a case with them. I would never recommend them and in my personal opinion are a bunch of cowboys.
I have a phone recording of them misleading a garage to their own advantage (relative to my claim) and also proof of them lying about claiming to have inspected parts which were actually attached to my car on the driveway at the time. The case continues.
So please be aware that as with anything in life, the bad comes with the good. I know lots of people on here have nothing but praise, so here's the balance.
JamesD4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - Gone to someone with less sense and more time to enjoy it
2016 Toyota Hilux Invincible - Liberating experience
27th Nov 2015 1:43 pm
daviesto
Member Since: 18 May 2015
Location: Reading, Berks
Posts: 67
+1 for WD.
I had a Crankshaft Position Sensor fail on our MY12 when the WD warranty was only a couple of weeks old. It was a body-off repair which they authorised within 20 minutes and sent me a cheque for in a couple of days. Couldn't have asked for more.
27th Nov 2015 3:44 pm
ZacSmith
Member Since: 26 Aug 2010
Location: Dover
Posts: 709
I have had a warranty with WD for 4 years. Generally they are about £100/year to the good, but that's fine by me. No issues whatsoever with claims, which go through like clockworkVIN: A175A328***
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
, if you stick to their rules your fine, I prefer it that way to keep premiums down from dodgy claims 
I was talking generally 
