Member Since: 19 Apr 2007
Location: Cumbria
Posts: 314
Warranty Direct Claim - Steering and Suspension
Hi,
I've just had the front lower suspension arms, track rods, track rod ends and rear track arms replaced on my D3.
When I spoke to WD they offered to cover the track rods, track rod ends and rear track arms, but not the front lower suspension arms, as suspension is not included on my warranty, but steering is.
When the vehicle went in for repairs WD agreed to cover the track rods, track rod ends, but not the rear track arms, as they now claim that they are part of the suspension and not the steering.
Logged it as a complaint with WD and awaiting their response.
I expect there are a fair number who've experienced similar.
I'd agree that they aren't part of the steering system as such, but, if they agreed to cover them, and then only declined it once the work was done, you certainly have a fair point to argue from.
Do you have it in writing from them?
Good luck with it. Current: Discovery 3 06MY (55 reg) HSE Auto Zambezi Silver Allisport Fast Road Intercooler, V8 Brakes, Silicone IC Hoses, EGRs Blanked, Remapped, De-Cat pipe, FBHIC
Freelander 2 2007 HSE Manual Tambora Flame
Previous: FL2 56 reg SE Manual Black (written off )
Disco 3 06 reg B7S Manual Rimini Red
Disco 2 TD5 Y reg ES Manual Blue - Chipped
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17th Jul 2015 9:33 am
jc_uk
Member Since: 19 Apr 2007
Location: Cumbria
Posts: 314
Hi again,
My understanding these track control arms are part of the steering and required for the steering geometry of the vehicle, and should be included under steering in the warranty.
The front end steering components are clearly steering, but at the rear, though it does affect the tracking of the vehicle, I can see that they could class it as suspension, since in is not affected/controlled by the driver.Current: Discovery 3 06MY (55 reg) HSE Auto Zambezi Silver Allisport Fast Road Intercooler, V8 Brakes, Silicone IC Hoses, EGRs Blanked, Remapped, De-Cat pipe, FBHIC
Freelander 2 2007 HSE Manual Tambora Flame
Previous: FL2 56 reg SE Manual Black (written off )
Disco 3 06 reg B7S Manual Rimini Red
Disco 2 TD5 Y reg ES Manual Blue - Chipped
Several Discovery 300 TDis
17th Jul 2015 11:15 am
James W
Member Since: 27 Mar 2008
Location: Riyadh, KSA
Posts: 3075
As mentioned elsewhere on here, I am currently progressing a dispute through to the Financial Ombudsman regarding Warranty Direct. Depending on outcome, I'd be happy to share experiences offline with you, if it helps.
Thanks
JamesD4 XS, gone, much loved, never forgotten
2018 FFRR SDV8 Autobiography - Gone to someone with less sense and more time to enjoy it
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Allisport Fast Road Intercooler, V8 Brakes, Silicone IC Hoses, EGRs Blanked, Remapped, De-Cat pipe, FBHIC
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