rockcrawler
Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884
  
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| Warranty Direct Not Happy |
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Just had my non working Air-Con diagnosed at Guava Guildford which turns out to be 4 hoses leaking.
They got in touch with Warranty Direct and told them the problem, then this morning I had a phone call from WD only to be told hoses are not covered by my ( extra care warranty policy ). 
It now seems I will have to foot a quite expensive bill to have the hoses replaced.
Guava tell me that its around a 7 hour job and at £100 an hour plus parts it seems its going to be quite costly Grrrrr !!
This is the first time I've used Warranty Direct and I'm not happy after spending £720 taking out the policy. Makes me wonder if I had a serious engine problem whether they would wriggle out of it.
Thanks Warranty Direct
Rant over.
Now I'm just going to open a bottle of wine and eat some prawns ( that'll make me feel better ) D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap
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 22nd Mar 2014 6:25 pm |
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DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
  
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get a mobile aircon guy to do it. you will save hundreds of pounds. had my aircon pipes and hoses done by a mobile chap and he was great and well priced.
it doesn't need to go to a main dealers. Duncan
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If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
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| 22nd Mar 2014 6:30 pm |
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rockcrawler
Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884
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Thanks Duncan I will have to do some homework, the problem is finding someone who knows what they are doing. D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap
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| 22nd Mar 2014 6:34 pm |
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DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
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I used www.gocool.co.uk = but I guess hes a bit far for you, unless you wanted to come over to my place ? Duncan
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If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
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| 22nd Mar 2014 6:49 pm |
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John C
Member Since: 28 Aug 2007
Location: East Yorkshire
Posts: 3292
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| Re: Warranty Direct Not Happy |
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rockcrawler wrote:Makes me wonder if I had a serious engine problem whether they would wriggle out of it.
Not sure it helps, but they replaced my 7 year old engine at 146K and my auto box at 144K... 2020 SDV6 D5 HSE, Carpathian Grey +
2022 Tesla Model Y LR... almost Carpathian Grey
Previously : 2005 TDV6 SE Auto, Cairns Blue (288K) - ours for 16 years
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| 22nd Mar 2014 6:54 pm |
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maplecottage
Member Since: 01 Feb 2011
Location: Norfolk
Posts: 3171
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Did mine myself  Got the pipes from Nick (TLO) and spent a nice Sunday on the floor 
Got it regassed and hey presto 
That was 3 years ago - still good today 
Steve
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| 22nd Mar 2014 7:01 pm |
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SteveNorman
Member Since: 14 Oct 2005
Location: Somerset
Posts: 1145
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I agree with discoMikey, blank the rear, then you will not be forever fixing it. Just buy the pipe for front air con only, it slots straight in
Regards
Steve
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| 22nd Mar 2014 7:04 pm |
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rockcrawler
Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884
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Thanks chaps definitely food for thought D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap
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| 22nd Mar 2014 9:12 pm |
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Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
 
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| Re: Warranty Direct Not Happy |
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rockcrawler wrote:Just had my non working Air-Con diagnosed at Guava Guildford which turns out to be 4 hoses leaking.
They got in touch with Warranty Direct and told them the problem, then this morning I had a phone call from WD only to be told hoses are not covered by my ( extra care warranty policy ).
It now seems I will have to foot a quite expensive bill to have the hoses replaced.
Guava tell me that its around a 7 hour job and at £100 an hour plus parts it seems its going to be quite costly Grrrrr !!
This is the first time I've used Warranty Direct and I'm not happy after spending £720 taking out the policy. Makes me wonder if I had a serious engine problem whether they would wriggle out of it.
Thanks Warranty Direct
Rant over.
Now I'm just going to open a bottle of wine and eat some prawns ( that'll make me feel better )
If you had WD Luxury Care it would, you need to read your policy.
With Luxury Care it names a few items it doesn't cover, everything else it does cover, with Extra Care it lists what IS covered, everything else is NOT covered, very simple
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| 22nd Mar 2014 9:56 pm |
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rockcrawler
Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884
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Then maybe they should have offered me that  D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap
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| 22nd Mar 2014 9:58 pm |
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Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
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Try this http://www.bbc.co.uk/skillswise/english
Check out my post here, it is the same old moans over and over again, no matter how many times you tell people, nobody is tricking anyone, you have to READ the policy and buy what you want, you get what you pay for they are not a charity. http://www.disco3.co.uk/forum/topic88924.h...nty+direct
Don't worry it will happen again and again and again and again
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| 22nd Mar 2014 10:00 pm |
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rockcrawler
Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884
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I completely agree with what you're saying Discotres but before taking out the policy i specifically asked the person on the phone if all parts of the air con were covered and he assured me they were then to find out that the hoses were not covered but the expensive components were seemed a little odd.
I read the policy to see what was covered and could see all the major air con parts were listed and didn't think for one moment that simple things like the hoses weren't. D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap
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| 22nd Mar 2014 10:25 pm |
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countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
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Discotres wrote: Try this http://www.bbc.co.uk/skillswise/english
Check out my post here, it is the same old moans over and over again, no matter how many times you tell people, nobody is tricking anyone, you have to READ the policy and buy what you want, you get what you pay for they are not a charity. http://www.disco3.co.uk/forum/topic88924.h...nty+direct
Don't worry it will happen again and again and again and again
You want to read it yourself, hoses and pipes are not covered on luxury care either. It's in the terms and conditions if you read them 
Seems you might be disappointed as well.
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| 23rd Mar 2014 2:58 pm |
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rockcrawler
Member Since: 31 Oct 2012
Location: Ferring
Posts: 2884
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D3 Metropolis Bonatti Grey-Alpaca Leather-adaptive headlights-fridge-EGR blanking kit-Harmen Karden-Cruise-4x4 info enabled-Tinted Windows-Heated F&R Seats-Rosen rear Entertainment-LED'S everywhere -Smoked Side Repeaters-Rear Aircon-Vredestein Wintrac 4 Extreme-Puddle and Footwell Lamps-Stainless Steel Side Protection Tubes- NEW ASHTRAY ( thanks to dsd1036 )
Club BAS Remote FBH
Club MXS10 Ctek
Club Beanie Grill
Rear D4 Lamps
Geoff Gearbox Flush
BAS Remap
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| 23rd Mar 2014 4:33 pm |
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