DSL
Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72893
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Had AC condenser changes between 24th & 26th June, Guava jumped through the hoops to have it authorised and submitted the claim via email on 2nd July. Cheque for cost less the £50 excess arrived this morning. Most excellent.
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 10th Jul 2013 1:39 pm |
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Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
  
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FO 
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| 10th Jul 2013 1:49 pm |
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devonchilliman
Member Since: 03 Nov 2008
Location: Devon
Posts: 5224
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Discotres wrote:FO
 Www.devonchilliman.co.uk
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| 10th Jul 2013 1:50 pm |
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DSL
Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72893
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| 10th Jul 2013 1:52 pm |
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devonchilliman
Member Since: 03 Nov 2008
Location: Devon
Posts: 5224
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DTs touchy today  Www.devonchilliman.co.uk
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| 10th Jul 2013 1:54 pm |
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DigitalJunior
Member Since: 22 Nov 2008
Location: Cumbria
Posts: 4399
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I actually agree with DT about WD 
I had so many issues with them and eventually went to the underwritter who was even less helpful. SOLD - 23my Range Rover Sport D300 Dynamic SE
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| 10th Jul 2013 2:01 pm |
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DSL
Keeper of the wheelie bin
Member Since: 11 May 2006
Location: Off again! :-)
Posts: 72893
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Not had any problems with them paying for items that were covered. Obviously not everything's covered and they won't just replace things coz i'd fancy new bits over slightly worn old bits. Have 2 years cover, this years and 1/4 of next years already paid back.
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| 10th Jul 2013 2:07 pm |
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Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
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To be fair they have their terms and conditions and are up front about it, there does seem to be a grey area between FAILED and what the technicians believe are failed and require replacement, I don't feel that waiting for something to TOTALLY FAIL is a wise thing to do, not only could problems with your suspension eat through tyres it could go at any point that could cause major disruption and additional cost e.g. on holiday say in the South of France, plus the stress of driving around waiting for it to fail. I have accepted the corrosion issue and paid for that (still waiting to hear from LR customer services) but I have lodged an appeal re the suspension requesting further investigation. See now I have an email from the dealer stating a technician says it needs replaced, if anything was to happen then my insurance would have a great get out, there was no should in near future, suggest, wise to, no 'needs replaced' that is my issue. So 'needs replaced' to WD seems to mean nothing unless it is in bits. Now I am under cover with them for another 2yrs, if they don't sort this there could be consequential further damage to other parts, so a daft decision if you ask me.
Anyway too busy on the 110 to worry about this trivial stuff, cost of the loom fitted was £207 by the way, don't know if that is expensive or not, but the labour alone was well above that never mind parts when I spoke to them before complaining, maybe they readjusted things a bit, but that is what we paid on collection yesterday, plus they gave the car a full valet and we had a brand new FL 2 from the Fri am over the weekend to yesterday, so can't fault dealer at all.
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| 10th Jul 2013 2:33 pm |
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Gudge
Member Since: 01 Apr 2013
Location: Herefordshire
Posts: 39
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My WD direct policy started on 6th July (at the expiry of my Land Rover warranty). 2 days later tailgate failed. WD were fine about it and approved the repair by dealer without any problem. That's the equivalent of the first 3 months cover paid for. Very happy with WD so far.
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| 23rd Jul 2013 10:00 pm |
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