Member Since: 21 Oct 2016
Location: kent
Posts: 14135
Scary stuff of how easy it’s become of those connected
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22nd Oct 2024 8:14 pm
Moo D3 Decade
Member Since: 13 Aug 2010
Location: UK
Posts: 14403
Is there something you want to tell us.........
Click image to enlarge
D4 HSE EU6 (Known as Jeeves)
New Defender L663 110 SE (known as Noddy!) Sold
Sold Volvo XC90 R-Design (known as Basil)
Sold - D4 HSE (Known as Gerty)
No longer the Old Buses original owner
231,000 miles and counting
05 S manual owned from March 2005
D4 Face lifted
Still original injectors and turbo
V8 Front brakes
BAS Remap, Allisport Intercooler and deCat
EGRs blanked
T-Max split charge
Hanibal Expeedition rack
Prospeed ladder
Duratrac tyres
IID BT
BAS FBH control
22nd Oct 2024 10:19 pm
gstuart
Member Since: 21 Oct 2016
Location: kent
Posts: 14135
So sorry as looks like he’s taken the video down showing how thieves give stolen cars new vins etc
22nd Oct 2024 10:43 pm
astonbuilder
Member Since: 29 Sep 2006
Location: MIDLANDS
Posts: 8138
Van insurance
My last van I had was a 2020 LWB Citroen Dispatch and insurance was not an unreasonable £340’ish given it was with 0 NCB (as I used my NCB on my convertible car), I can now only assume it was some sort of ‘new customer’ introduction price……
Got rid of that earlier this year but have now found myself about to come into possession of a van once again. This time it’s a smaller 2022 Peugeot Partner both with same engines and no change to address, use, etc.
However, I did have a no fault accident earlier this year when some idiot ran into rear of me, all sorted out and all monies recovered from third party so I had to declare that. Didn’t seem to be an option on the comparison site to state it was found not to be my fault, just recorded on the details as a ‘settled accident’
Pressed the button and with 1 years NCB was expecting it come in around same price as last time but it was £685 and with windscreen cover £725 That is without any other ‘extras’ like legal cover, hire car, etc.
I was not expecting that!
4th Nov 2024 2:27 pm
astonbuilder
Member Since: 29 Sep 2006
Location: MIDLANDS
Posts: 8138
The ongoing saga on my van insurance......Grrrrr.
Just wasted THREE hours of my life on the phone talking to insurance companies.
Took out a policy, all OK with it, via comparison website. All straightforward I thought......
Policy documents turn up and I check them. The year of my vehicle is incorrect. They have 2018 and its actually 2022. I went to online portal and got a real agent on chat.
He said I must have made an error and was pushing me to agree this. I said I hadn't, I said I had my details screen for the quote in front of me (I take screen grabs exactly for this reason). Reason pushing me was they wanted me to pay £49.99 for a 'policy change'. I pointed out the policy hadn't even started and I was just following their process in letting them know the documents sent had an error on it.
They insisted I was at fault, they said the charge was the insurers not theirs and I had to pay.
I said they could cancel the policy if they wanted to but I expected a full refund. Back and forth this went until they rang me and we did it all again. I said I had screen grabs I could share but whatever outcome they proposed I wasn't going ahead with cover and I wasn't paying any charges for anything.
Thirty minutes later and they finally admit the error was on their system and they could see that I had inputted correct details but it changed when their portal picked up teh comparator details sent over. I took their apology and a full refund as not sure I wanted to deal with them again if, lo and behold, I needed to claim.
Went to my second choice quote (a bigger 'name' company) and did all the confirmations on line. Went to pay and they said needed to ring as they had to 'check something'. I rang, spent ages listening to crap, answering lots of questions already answered and on the 'quote reference' they had in front of them. To get cut off. This happened three times.
On final call did it all again then had to keep stopping them from trying to upsell me cover and optional extra's I didn't need (I had taken all the things I needed and was just trying to pay I told them many, many, times....).
Even before they would confirm I was covered they tried to sell me 'associated products'. FFS
Just before the call ended they asked, almost incredulously, why I didn't want to have them 'save' me money (by giving them money upfront to have my house insurance, other cars, etc. 'covered in advance' for when current policy ended). I did point out that during their chatter before I managed to shut them each time they were talking about saving me about twenty quid on my new policy I was trying to pay for if I gave them details of every vehicle in my household, other family members harvested details and 'just ran through' a home insurance quote. My time is more valuable than that...
I hate this garbage every year on anything it seems
20th Nov 2024 1:44 pm
Gary_P
Member Since: 03 May 2016
Location: Kent
Posts: 1667
I also had issues , albeit more minor ones, when the details of my license and previous claims were different on the insurer website to those that I had input. My price rise by a small amount as a result (RAC).
I sent details to Confused.com who said it must be the insurer. I told them I didn't know who was at fault, but was in their interest to investigate as I wouldn't be using their comparison site again, and would advise friends and family to avoid too
I'd be interested to know if the comparison site and or insurer were the same for you. Using comparison sites are supposed to make it easier but end up being a bit of a liability.
Hope you got it sorted.Gary
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Discovery 4 HSE 2016MY
20th Nov 2024 1:55 pm
al cope
Member Since: 08 Nov 2005
Location: Oldbury, WM
Posts: 10353
We had this too, it seems to be the interface between what details (often quite generic ) the comparison site needs and what then goes through to the actual insurance company, albeit details like year of manufacture shouldn’t get changed.
AlVolvo XC90 B5 Plus Dark
Gone - MY18 D5 HSE - Corris on 22's with Black Pack
Now gone - MY16 D4 SE Tech, Loire Blue, Almond Leather, Privacy, plus some other goodies.
Old - MY12 D4 SDV6 XS Auto - Ipanema Sand with Almond Leather - Plus other niceties, and D4.com sticker
Older - D3 TDV6 XS Auto - Lugano Teal with Almond Leather, 20" Stormers, Shiny Tailpipes, DVD/TV - and obligatory D3 sticker
Ancient - D3 TDV6 S - Tonga with Ebony, 20" Stormers, satnav & DVD
20th Nov 2024 5:34 pm
Worms
Member Since: 24 Sep 2023
Location: Highlands
Posts: 401
Yes, from what I've seen, the comparison site asks all the questions and gives a quote, you then get moved over to finish the deal with the company itself and all the stuff that needs declaring has dropped out. You add these back in and you are now magically way above that original quote! Dirty tricks in the Insurance industry? Surely not?Previously:
2010 FL2 TD4e GS
‘93 Defender 110 200TDi CSW - still got this, non-runner on SORN.
‘87 Defender 90 4 cyl Petrol
‘83 110 CSW V8 - best ever!
Range Rover 2-door V8 (not sure of year - 4-speed box and vacuum diff switch)
Series III SWB Diesel
20th Nov 2024 6:23 pm
astonbuilder
Member Since: 29 Sep 2006
Location: MIDLANDS
Posts: 8138
I think the issue on my example was the insurers database was out of date (I did tell them this many times.....) as I have the new 'Mark 3' version of my model's van with their new 1.5d engine fitted and this was recorded, and accepted, on the comparator site.
When it transferred to the broker/insurer website they didn't have up to date models and it went generically to the 'Mark 2' version which was 2018.
When they were running this on screen it is where I pointed out the error and they said it was what I inputted. I just said I know what my model/engine/age is and have the screen grab showing what I inputted, I didn't input anything on their site except to confirm vehicle reg number (a private '51' plate they then tried to blame saying it must have been on a 2018 car last time..............scraping barrels time) and address, age, history, etc. This is the point they started to back down.....
Anyway, all sorted, policy (that hadn't yet started) cancelled and all monies refunded in 48 hours and they are on the metaphorical "never again" list......
24th Nov 2024 2:34 pm
Gary_P
Member Since: 03 May 2016
Location: Kent
Posts: 1667
Glad you got it sorted. Yes, that's why I always take out my renewal in plenty of time, then I can cancel and go elsewhere if required. ( And of course getting a quote 21 days before renewal is the cheapest point in time too).Gary
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That is without any other ‘extras’ like legal cover, hire car, etc.
