cestor
Member Since: 20 Sep 2010
Location: Israel
Posts: 160
  
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| Another warranty dispute...when does the LR warranty start |
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According to my documentation it starts on the day it is delivered to the first retail customer or date first put into service if a Dealer demonstrator.
My car's history is that it was originally owned by Land Rover themselves (I think as a press car) and was sold at auction just over a year ago to Saxtons who then sold it to me. I was even able to reclaim the VAT when I exported it, as it had never been sold retail.
Now, LR say that my 3 year warranty expired because the first day that it went into service was back in 2008. My argument is that I am the first retail customer of the vehicle, it was not a dealer demonstrator and therefore it should only be a year or so into warranty.
Am vaguely considering small claims if I don't manage to resolve this...any thoughts from anyone?
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 5th Mar 2012 1:32 pm |
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mrandmrsh
Member Since: 25 Sep 2008
Location: Holmfirth
Posts: 487
 
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Sounds like a long shot to me. My previous car was a G4 Disco which Land-Rover owned for its first 9 months or so. The warranty started from the date of first registration (i.e. the date Land Rover started using it).
C 2012 Defender 110 XS Utility 2.2
2012 D4 Commercial 255 8-speed, Active diff, lots of extras on order, comes Sept - ORDER CANCELLED (isn't divorce expensive....?)
2008/08 D3 HSE G4 - part exchanged for the 110
1987 110 CSW with 200 Tdi (now gone)
2007/57 D3 TDV6 HSE - NOW GONE owned 1/oct/08 to 31/dec/09
2007 Seat Altea Freetrack4 170 tdi (wife's car, wife now gone!)
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| 5th Mar 2012 1:37 pm |
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Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
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It's an old car out of warranty, the warranty would start when it was used by LR as a press car, you don't stand a chance. Did you never ask about how much warranty it had? If you had and they had confirmed 3yrs at point of sale to you then yes, otherwise your a chancer having a laugh 
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| 5th Mar 2012 1:38 pm |
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cestor
Member Since: 20 Sep 2010
Location: Israel
Posts: 160
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I was going by what it said in the warranty booklet...it could be that LR have just not worded it very sensibly but in the same way that there are many cases where they will use the strict letter of the warranty to exclude claims, if they have worded it badly, then I have no problem with asking them to pay for it...
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| 5th Mar 2012 1:41 pm |
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Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
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If I was buying one like that Warranty would be a major issue for me and I would have asked questions at the time, did you not ask?
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| 5th Mar 2012 1:50 pm |
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cestor
Member Since: 20 Sep 2010
Location: Israel
Posts: 160
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er, no
it's a slow seatbelt retraction that has caused dents all along the drivers door trim.
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| 5th Mar 2012 1:51 pm |
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Discotres
Member Since: 25 Jan 2010
Location: London
Posts: 8491
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Yeh right! pull the other one 
Good luck anyway with your 'try' 
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| 5th Mar 2012 1:52 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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Quote:The vehicle warranty starts on the day that the vehicle is delivered to the first retail customer and continues for three years unlimited mileage
This is the UK warranty statement. I would suggest that the definition of "retail customer" is what need to be clarified. If the dealer has purchased the vehicle and registered it to themselves as a demonstrator then although they are a retailer.... in this instance they could also technically be a customer.  21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 5th Mar 2012 2:00 pm |
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cestor
Member Since: 20 Sep 2010
Location: Israel
Posts: 160
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DG -this is my reading exactly.
and there was no dealer - the first registered keeper on the V5 is LandRover Company Vehicles, Engineering Fleet Building, Gaydon Test Centre...
Apparently the car was 'pulled off the production line'
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| 5th Mar 2012 2:04 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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I see ...in that case you would need to clarify if "Land Rover Company Vehicles" is a seperate company to "Land Rover". 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 5th Mar 2012 2:12 pm |
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cestor
Member Since: 20 Sep 2010
Location: Israel
Posts: 160
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According to a companies house search there is no separate company 'Land Rover Company Vehicles'
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| 5th Mar 2012 2:15 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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OK ....a call to LR customer care might resolve ...it's worth a punt 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 5th Mar 2012 2:22 pm |
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cestor
Member Since: 20 Sep 2010
Location: Israel
Posts: 160
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I already tried that and they said 'It's a fact that the warranty has expired'
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| 5th Mar 2012 2:24 pm |
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DG
Site Moderator
Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978
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Does the commencement of the warranty coincide with the date of first registration ? 21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021
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| 5th Mar 2012 2:33 pm |
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cestor
Member Since: 20 Sep 2010
Location: Israel
Posts: 160
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They said that it came our of warranty on 8th Feb 2011, whereas the V5 says first registered 12th March 2008
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| 5th Mar 2012 2:36 pm |
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