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Another warranty dispute...when does the LR warranty start

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DG
Site Moderator

Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978

Have you spoken to Saxtons ?

I would imagine that all of the first level contact you have in LR or Saxtons will not really have a clue as to the contractual definitions and therefore you would really need to seek a specialist solicitor to determine whether you have a case

21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021

5th Mar 2012 2:52 pm

cestor

Member Since: 20 Sep 2010
Location: Israel
Posts: 160

2008 Discovery 3 4.4 V8 HSE Auto Stornoway Grey

I know just the fellow

5th Mar 2012 3:32 pm

markate

Member Since: 17 Sep 2011
Location: England
Posts: 704

2016 Discovery 4 3.0 SDV6 HSE Auto Aintree Green

Having had previous experience of a similar problem which I took to the Society of Motor Manufacturers and Traders and lost, it starts from the date of first registration and lasts for 3 years in the UK and in most cases 12 months if outside the EU. It matters not a lot whether it is in use with a Dealer or Land Rover as it is 3 years from the date of first use not first retail use.

5th Mar 2012 4:17 pm

Discotres

Member Since: 25 Jan 2010
Location: London
Posts: 8491

2009 Discovery 3 TDV6 GS Manual Stornoway Grey

Don't spoil the fun

I was going to claim for the days I didn't drive mine, I must have a case

5th Mar 2012 4:19 pm

mrandmrsh

Member Since: 25 Sep 2008
Location: Holmfirth
Posts: 487

2008 Discovery 3 TDV6 HSE Auto Tangiers Orange

Mine wasn't registered to LR themselves but a group company. Dunno if that is standard fleet practice or just for the orange ones? Who was the first registered keeper?

Mine was also definitely the date of first registration that was used - I recall that as we had 'discussions' over it at the dealer... They agreed and sorted it.

The wording "first retail customer" is very vague - you could get a bus through it

C 2012 Defender 110 XS Utility 2.2
2012 D4 Commercial 255 8-speed, Active diff, lots of extras on order, comes Sept - ORDER CANCELLED (isn't divorce expensive....?)
2008/08 D3 HSE G4 - part exchanged for the 110
1987 110 CSW with 200 Tdi (now gone)
2007/57 D3 TDV6 HSE - NOW GONE owned 1/oct/08 to 31/dec/09
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5th Mar 2012 4:22 pm

DG
Site Moderator

Member Since: 12 Dec 2005
Location: The Gaff
Posts: 50978

It's a tough one ...I suspect that LR will class themselves as the customer \ intermediary for all of their own management cars and once it's registered then that's it....warranty commences.

21 year LR veteran > D2 GS 2003 > D3 S 2006 > D3 HSE 2009 > D4 HSE 2013 > D4 HSE 2015 > D5 HSE 2018 > DS HSE R-Dynamic P300e 2021

5th Mar 2012 4:48 pm

flinty99

Member Since: 17 Mar 2008
Location: Northumberland
Posts: 2558

cestor wrote:
They said that it came our of warranty on 8th Feb 2011, whereas the V5 says first registered 12th March 2008

If it was first registered on 12th March 2008 then at best the warranty would have expired on 12th March 2011. No matter how you look at it, its well past its date. For details on the next Kielder Safari click visit the Kielder Safari website

Sold: HSE-G4, Tangiers Orange. (one of your 5 Discoverys a day)

Member of CFT

5th Mar 2012 8:07 pm

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