BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
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Yesterdays posts (may have been 3 or 4) seem to be missing from this topic - Any idea where they may have gone?
Thats odd - they have come back again now !!! 
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 5th Mar 2012 8:54 am |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
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Quagmire - Any further news ?
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| 27th Mar 2012 7:25 pm |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
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Any progress?
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| 24th Apr 2012 10:23 pm |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
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Any progress?
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| 24th Apr 2012 10:25 pm |
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buda
Member Since: 24 Jan 2010
Location: strathclyde
Posts: 334
  
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Im interested too........any update?
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| 24th Apr 2012 10:37 pm |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
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Quagmire - What was the final outcome ???
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| 26th Jun 2012 11:15 pm |
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bambi
Member Since: 10 Apr 2009
Location: south yorkshire
Posts: 2059
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It's still ongoing quagmire will lets us know when it's all sorted, (I was cheeky enough to pm him)
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| 16th Jul 2012 7:08 pm |
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Quagmire
Member Since: 27 Jan 2008
Location: Surrey
Posts: 143
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Hi all, sorry not keep anyone informed of the situation, although Bambi did pm me for an update.
The FSA have said that they think that it is a 50:50 case and have told WD that they should pay 50%. WD have said no, so it has now gone to the Financial Ombudsman. The matter will be looked at in April 2013  where I will get a conclusion.
Essentailly the FSA cannot make WD pay up. It's only the Financial Ombudsman that can make them pay. I have told the FSA on several occasions that I do not want 50:50 and that I wish to pursue the full claim and they have now told the FO that I will only settle for full payment.
When the FSA rung me up, they led me to believe that I had won full payment and that WD were going to pay up. How wrong was I!
I am in no rush, I am just careful on flashing my light at night to avoid sticking them on main beam. Hmm, maybe I should look at the post on how to fix the sticky headlight!
Thanks for the interest, but I wasn't going to post anything until I heard in April, May, June, July and on and on........
Cheers Giggity - Giggity
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| 16th Jul 2012 9:19 pm |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
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Thanks for the update.
Please do keep us posted on the progress..
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| 16th Jul 2012 10:42 pm |
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BBDisco3
Member Since: 23 Nov 2008
Location: Cheshire
Posts: 3646
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Quagmire - Not long now !! 
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| 12th Mar 2013 8:04 am |
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Gareth
Site Moderator
Member Since: 07 Dec 2004
Location: Bramhall
Posts: 26775
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Gosh this is dreadful, and a very good reason why I won't be going near Warranty Direct ever again.
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| 12th Mar 2013 8:23 am |
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maddogsetc
Member Since: 27 Nov 2007
Location: Hampshire
Posts: 537
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Just read this thread from start to finish. I'm appalled but sadly unsurprised.
My WD policy is due for renewal next month, I am about to attempt my 2nd claim in the policy year. The first was declined, I don't hold out much hope for this one.
Don't think I will be giving them any more of my money.
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| 12th Mar 2013 11:13 am |
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Quagmire
Member Since: 27 Jan 2008
Location: Surrey
Posts: 143
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Well finally got the verdict from the FSA Ombudsman (or woman as was the case).
She declined my claim because she said that the lamps were excluded and that as the shutter mechanism is part of the lamp it's excluded. 
Bizarrely when the FSA chap called 6 months ago he offered 50:50 which I declined. So she obviously over ruled him.
What I have done is buy a second hand xenon unit from fleabay for £60.00 and just swapped over the shutter. 
Warranties are good, but be prepared for possible battles. I've gone down the route of save my money and put it into a pot for when (not if, as it is a Landrover) it goes wrong.
Ah we'll...........
Thanks for all the interest everyone and I hope my experience has been useful! Giggity - Giggity
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| 12th Mar 2013 8:33 pm |
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maddogsetc
Member Since: 27 Nov 2007
Location: Hampshire
Posts: 537
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Absolutely appalling. It shows either incompetence on the part of the ombudsman in failing to understand what a 'lamp' actually is, or perhaps worse exposes a inherent pro-supplier bias at the FOS.
Not sure if he's still around but if he is might be worth a letter to 'honest John'. If nothing else it might help bring some publicity to the case so joe public can see what they are buying before spending their money with WD.
Was there no indication of any regret or compensation for the ridiculous amount of time they have taken to reach a verdict?
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| 13th Mar 2013 1:43 pm |
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Quagmire
Member Since: 27 Jan 2008
Location: Surrey
Posts: 143
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Hi maddogsetc
Good idea about Honest John I'll give it a go.
No, there wasn't any apology or regret about the length of time taken. It is a joke that it has taken nearly two years 
Too be honest I've moved on and the main thing is that I've got my lights fixed.
Cheers Giggity - Giggity
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| 13th Mar 2013 8:27 pm |
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