Member Since: 24 Oct 2013
Location: Cambridgeshire
Posts: 99
Stereo stuck in "Phone Mode" - fixed
54 Plate D3 HSE, with no phone kit fitted that i know of (i.e. No phone buttons on steering wheel). I have not physically checked for a bluetooth module....
I have tried a hard reset (10mins+), pulling fuse 52/53, checked the alternator (seen between 13.9<->15 via IID Tool), battery seems ok and the car's not been near any water.
I have seen a few post mentioning it fixing itself! Any suggestions of next thing to look at, other that just waiting for it to fix itself
Cheers
Mark54 D3 TDV6 AUTO HSE - Oct13 > Present
EGR Blank'd, Geoff's Trans Flush, RLD Sump Guard & Wheel Protector, Clear Side Repeaters, De-Tango'd, Beanie Grill, Colour Coded Arches & Tailgate, D4 Rear Lights, Traxide Split Charge, Yellow Top Aux Battery
51 Defender TD5 110 Country - Oct09 > Nov13
Last edited by kona_221 on 29th Sep 2014 5:58 pm. Edited 2 times in total
8th Sep 2014 8:47 pm
tayaste
Member Since: 15 May 2013
Location: Chester
Posts: 7633
Can you not use your iid to check if phone kit is fitted. Might have been fitted at some stage.If so you may be able to disable it in the ccf menu ?
8th Sep 2014 10:12 pm
kona_221
Member Since: 24 Oct 2013
Location: Cambridgeshire
Posts: 99
Cool, just looked. Car Config - Audio System - Bluetooth - Yes.
Wonder why is has been fine for months and now stuck in phone mode.54 D3 TDV6 AUTO HSE - Oct13 > Present
EGR Blank'd, Geoff's Trans Flush, RLD Sump Guard & Wheel Protector, Clear Side Repeaters, De-Tango'd, Beanie Grill, Colour Coded Arches & Tailgate, D4 Rear Lights, Traxide Split Charge, Yellow Top Aux Battery
51 Defender TD5 110 Country - Oct09 > Nov13
8th Sep 2014 11:26 pm
wiggs
Member Since: 03 Sep 2006
Location: Manchester
Posts: 14372
Dosent mean anything .. Every car I have ever plugged into says Bluetooth .. Yes
You need to look for cellular telephone .. And see what that saysG4 Gone ...but not forgotten
9th Sep 2014 5:45 am
kona_221
Member Since: 24 Oct 2013
Location: Cambridgeshire
Posts: 99
Cool, cheers Wiggs. Just checked again and Cellular telephone not fitted NONE54 D3 TDV6 AUTO HSE - Oct13 > Present
EGR Blank'd, Geoff's Trans Flush, RLD Sump Guard & Wheel Protector, Clear Side Repeaters, De-Tango'd, Beanie Grill, Colour Coded Arches & Tailgate, D4 Rear Lights, Traxide Split Charge, Yellow Top Aux Battery
51 Defender TD5 110 Country - Oct09 > Nov13
9th Sep 2014 7:24 am
wiggs
Member Since: 03 Sep 2006
Location: Manchester
Posts: 14372
No phone kit then
There is a pin on the smaller connector on the back of the radio ( think its pin 10 ) that when goes to earth it will bring up the "phone mode ".
Could have an internal fault with the radioG4 Gone ...but not forgotten
Mine has come back & has not gone away this time. I still think that a low-ish voltage may be a contributory factor seeing as the 2 times it has occurred was when the car was being looked at by a mechanic - first time for a stuck key in the ignition & most recently when in for EGR valves at a LR dealer.
I'm thinking door left open for a long period causing battery drain that is not getting topped up enough on local runs?
13.7V at the battery with engine running is a little low IMHO - I would like to see 14.4V
Will look at Pin 10 also Quis custodiet ipsos custodes?
Defender 110 XS
10th Sep 2014 10:53 am
kona_221
Member Since: 24 Oct 2013
Location: Cambridgeshire
Posts: 99
Thanks Wiggs, I will have a look at that next.
No worries piecost76, nice to share the problems about. I did initially think alternator, it could be on it's way out (regulator?) as seen a good range of voltages when driving. I had charged the battery externally to make sure the battery was fully charged.54 D3 TDV6 AUTO HSE - Oct13 > Present
EGR Blank'd, Geoff's Trans Flush, RLD Sump Guard & Wheel Protector, Clear Side Repeaters, De-Tango'd, Beanie Grill, Colour Coded Arches & Tailgate, D4 Rear Lights, Traxide Split Charge, Yellow Top Aux Battery
51 Defender TD5 110 Country - Oct09 > Nov13
10th Sep 2014 11:40 am
Narpy
Member Since: 18 Jul 2011
Location: Stockport
Posts: 7830
I'd go with a hard reset, followed by a full charge of the battery. Mods:
Front Fogs + Halos
FBH Remote Control
The 1st Ever RRS Modded Grill
Garmin Nuvi + D4 Surround + Reversing Camera.
D4 Steering Wheel.
Rear Boot Spoiler.
Twin Brake Lights.
Wing Mirror Indicator Repeaters.
Long Roof Rails
Make your own Narpy grill thread
I'm not scared, I'm outta here.
10th Sep 2014 12:30 pm
countrywide
Member Since: 16 Sep 2007
Location: UK
Posts: 6019
I forget the sequence, but can you get into the radio hidden menu ?
10th Sep 2014 12:34 pm
kona_221
Member Since: 24 Oct 2013
Location: Cambridgeshire
Posts: 99
Countrywide, I don't know the sequence either...
Narpy, currently doing a hard reset now while I am getting to the back of the radio.
Thanks guys for your help so far..... 54 D3 TDV6 AUTO HSE - Oct13 > Present
EGR Blank'd, Geoff's Trans Flush, RLD Sump Guard & Wheel Protector, Clear Side Repeaters, De-Tango'd, Beanie Grill, Colour Coded Arches & Tailgate, D4 Rear Lights, Traxide Split Charge, Yellow Top Aux Battery
51 Defender TD5 110 Country - Oct09 > Nov13
10th Sep 2014 12:52 pm
Narpy
Member Since: 18 Jul 2011
Location: Stockport
Posts: 7830
Sure I've read somewhere that one poster had same problem and his phone button, on the front of the headunit, was stuck in and was forcing the unit to stay in phone mode.
Check that too. Mods:
Front Fogs + Halos
FBH Remote Control
The 1st Ever RRS Modded Grill
Garmin Nuvi + D4 Surround + Reversing Camera.
D4 Steering Wheel.
Rear Boot Spoiler.
Twin Brake Lights.
Wing Mirror Indicator Repeaters.
Long Roof Rails
Make your own Narpy grill thread
I'm not scared, I'm outta here.
10th Sep 2014 2:12 pm
kona_221
Member Since: 24 Oct 2013
Location: Cambridgeshire
Posts: 99
After an afternoon in the sun, this is what I have found so far....
Radio Secret Menu
I found a video on youtube explaining it. With radio freq displayed basically press and hold the enter button until info on the screen. Then press and hold again for more info. Doesn't seem to work with "Phone Mode" on screen.
Phone Button
I have check but looks like it is moving ok and not stuck in.
Hard Reset
Done this a few times now, still seems to makes no difference to radio.
Integrated Head Unit
I got to the back of the unit (VUX500320 - 6CD-465) and found the two connectors. I found the pinout table for them. However I am not 100% I have the right one as it doesn't match on the smaller connector....? I could not see anything obvious/lose/rubbed through. I even tried leaving the small connector off and powered up, still the same message!
Quote:
Connector C1354 Pinout Table For High Line Audio
Pin No Description Input/Output
1 Ground -
2 Not used -
3 Not used -
4 Not used -
5 Not used -
6 Not used -
7 Steering wheel switch ground -
8 Infotainment relay switch Output
9 CAN (controller area network) + Input
10 CAN (controller area network) - Output
11 Battery voltage Input
12 Antenna power Output
13 Not used -
14 Not used -
15 Not used -
16 Not used -
17 Not used -
18 Steering wheel switch reference voltage Output
1 - 10 - Right Side , Top to Bottom
11-20 - Right Side , Bottom to Top
Quote:
Connector C2115 Pinout Table
Pin No Description Input/Output
1 Not used -
2 Not used -
3 Phone + Output
4 Not used -
5 Phone - -
6 Aux Screen -
7 Right aux Jack plug input Input
8 Left aux Jack plug input Input
9 Not used -
10 Not used -
11 Not used -
12 Audio Ground -
1-6 - Right Side, Top to Bottom
7-12 - Right Side, Bottom to Top
Alternator/Battery
I am heading back to the alternator, after putting everything back together, charging up the battery externally, I was still getting 13.9 and up. While running, I did try turning on the heated seats/lights/aircron and anything else I could find but the voltage didn't drop.54 D3 TDV6 AUTO HSE - Oct13 > Present
EGR Blank'd, Geoff's Trans Flush, RLD Sump Guard & Wheel Protector, Clear Side Repeaters, De-Tango'd, Beanie Grill, Colour Coded Arches & Tailgate, D4 Rear Lights, Traxide Split Charge, Yellow Top Aux Battery
51 Defender TD5 110 Country - Oct09 > Nov13
10th Sep 2014 4:28 pm
wiggs
Member Since: 03 Sep 2006
Location: Manchester
Posts: 14372
The small connector is correct
You don't have a wire in pin 10 as you don't have the aftermarket phone kit
I suspect it's shorted in the head unit its self somehowG4 Gone ...but not forgotten
10th Sep 2014 4:40 pm
oceandriven
Member Since: 01 Dec 2013
Location: Cape Town
Posts: 34
I had this problem recently. Checked everything I could find. Even tried a software update.
Eventually pulled the radio out and found a trickle of water damage marks on the upper side and some corroded components below through the grille. I suspect a Valet service was careless....
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