joness7
Member Since: 09 Feb 2006
Location: West London
Posts: 233
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| Stratstone Ashford - First Service Ripoff |
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Juust been talking to Stratstone Ashford or Stratstone Heathrow, whatever they are calling themselves this week!!
In fairness they did me a very good deal when I purchased the car. However, they are trying to get it back on the servicing!!
I was initially quoted £447!! 
After pointing out that a lot of places do it a lot cheaper, and that I should be a valued customer, they agreed to drop it - to £379. 
Just called Lancaster Reading, can do it while I wait on a Sat morning for £290 all in.  Guess where I'm going??
Joness7 2018 1.5Ti Skoda Octavia - dull as f&ck
2019 D5 SdV6 SE Anniversary - black/black - good riddance!!
2010 D4 TDV6 HSE - Nara Bronze with black - now gone!!
2006 D3 TDV6 HSE - Buckingham Blue with Alpaca - now gone!!
BMW R1200GS - also blue, also gone!!
Honda CRF1000L Africa Twin DCT - Dakar colours
Husqvarna Svartpilen 401 - the Black Arrow
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 20th Feb 2007 11:52 am |
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LRtuning
Member Since: 22 Feb 2005
Location: AUSTRALIA + UK
Posts: 468
 
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Guy Salmon Thames Ditton will match any price 
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| 20th Feb 2007 12:35 pm |
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Slimer
Site Moderator
Member Since: 06 Jan 2005
Location: Last Exit to Nowhere
Posts: 16295
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Since buying my D3 I had nothing but trouble from the rude arrogant lying time wasters at Heathwood/Stratstone Heathrow, highly recommend avoiding them like the plague. Lancaster's get my business
Can't really fathom the 'match any price' thing, they're not going to match at a loss so surely if they're able to do it they're overcharging to start with? Do you really want to give your business to a company that will overcharge you if they can get away with it? The End
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| 20th Feb 2007 12:45 pm |
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LRtuning
Member Since: 22 Feb 2005
Location: AUSTRALIA + UK
Posts: 468
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The trouble is LR doesnt set the price and expects 'jo public' to shop around. Car dealerships always try to get away with what they can and the ones that dont either have a huge customer base or they eventually go out of business...
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| 20th Feb 2007 5:42 pm |
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gilmore
Member Since: 16 Jan 2005
Location: On the sofa
Posts: 2185
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Stratstone Nottingham quoted me £539 for my 15K service last year.
That's Nottingham. Up North(ish). Not fancy London prices/wages. FIVEHUNDREDANDTHIRTYNINEOFYOURENGLISHPOUNDS!
Sod that, I thought. I went to Sturgess Leicester for £299. they even gave me a courtesy car.
regards
rob All opinions expressed in this posting are my own and are not necessarily those of someone who knows what they are talking about.
Land Rover Defender V8, 50th Anniversary Edition
Mercedes ML350CDI
HM Moto CRE300X
Honda CRF250X
1974 Honda CB750K4
1975 Honda CB750K5
Ford Transit Custom (for the bikes)
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| 20th Feb 2007 7:53 pm |
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kaney
Member Since: 28 Sep 2005
Location: bolton
Posts: 230
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Strats bolton -Just had Freelander 24000 mile service £322. But before i let them do it.
I first phoned and asked the price for a 24000 service a nice sounding lady replied £496 that inc vat & parts
I replied that i spoke to a different dealer the 1st one that came to mind and said i was quoted £322 they said they would price match them.
The other dealer and price i made up and saved £180 quid how do they do it £180. It's disgusting. And I feel disgusted with myself about doing what i've done but do's that now make me a
STEELER TOO
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| 26th Feb 2007 6:52 pm |
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ronp
Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15264
  
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I think the moral is: if YOUR dealer starts with 'Srat' and ends with 'stone' go there with a big fat wallet !!
And be prepared to be frisked.  ...... always on the road less travelled 🚧
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| 26th Feb 2007 7:20 pm |
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DiscoDunc
Member Since: 08 May 2006
Location: Bristol
Posts: 16390
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15K service - £232.07 from MJ Fews, Charfield, Bristol  Duncan
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If I'd known I was going to be so thirsty this morning I'd have drunk more beer last night.
FFRR Autobiography 4.4 SDV8 MY17
D4 HSE MY13 SOLD
FFRR 3.6 Vogue TDV8 SOLD
D4 HSE MY10 SOLD
D4 SE TECH MY15 SOLD
D4 XS MY12 SOLD
D4 HSE MY10 SOLD
D3 HSE MY06 - Re-Cycled Worldwide
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| 26th Feb 2007 7:20 pm |
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highbridgeflyer
Member Since: 11 Jun 2006
Location: East Midlands
Posts: 160
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ronp wrote:I think the moral is: if YOUR dealer starts with 'Srat' and ends with 'stone' go there with a big fat wallet !!
And be prepared to be frisked.
We are not all like that. Our service department will now price match  And the home of robin hood can be a nice place to visit
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| 26th Feb 2007 10:32 pm |
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ronp
Member Since: 29 Nov 2006
Location: North Yorkshire
Posts: 15264
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OK
Youll sell me a brand new 'A' Frame for £200 inc vat ..not £387!!
And you'll fit it - for £111 inc Vat!
 ...... always on the road less travelled 🚧
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| 26th Feb 2007 11:01 pm |
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trevordavid
Member Since: 20 May 2006
Location: Teesside
Posts: 9
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I have just had my 15K service ( car had done only 10k). I went to Statstone in Stockton, used to be Rossliegh and before that Dutton Forshaw. I had read about cost and rang a couple of places and ended up paying £352.00 for the service. I didn't think the breakdown of cost was excessive apart from cost of oil change- charged £80.00. Disapointed about that but best price I could get in area for service. Disco 3 TDV 6 S
Artic Frost
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| 17th Mar 2007 11:09 pm |
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simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
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£163 ish in Shropshire for 1st service.
There's nothing much to do for the dealer apart from move their fingers up the keyboard on the invoicing computer to make the number bigger !
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| 17th Mar 2007 11:20 pm |
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simon
Member Since: 11 Jan 2005
Location: Shropshire
Posts: 18296
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highbridgeflyer wrote:We are not all like that. Our service department will now price match And the home of robin hood can be a nice place to visit
So price matching is a way of ensuring the dealer get the business if the customer takes the time to look around for potential savings.
Whoopee do !!!
Why not price the service charges fairly and correctly in the 1st place and retain your customers TRUST so they don't have to look around. Customer loyalty is not rocket science.
Guess what. When they are looking for a new LR they WILL look around for price and not TRUST the dealer that overcharges but promises price matching.
My dealer gets my business because they charge fair pricing for the work they do !
End of.
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| 17th Mar 2007 11:28 pm |
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